I have thought for 2 weeks since my last visit for grooming, and am still bothered, so I am hoping my review will allow for needed changes. I had been there for grooming once before, a year ago for my 2 goldens to be groomed. Shannon was the groomer at the time. She listened to what I wanted, and I was very pleased. Which is why I made a pre-Thanksgiving appointment for my boys. Upon arriving, Chase, was at the desk, clearly rattled and started by saying he did not have my boys on the schedule.(He assumed we were there for bording). Upon clarifying, he told me that Shannon had left, and they had one other groomer, who was not there yet, as she went to drive to someones house that they just hired, who had not shown up for work that day. I hesitated about leaving my boys, but decided to trust that my wishes would be met, and my boys well cared for. I explained that I live near, and to please call me if my 11 year old boy gets too nervous. I requested both boys get a sani -trim, and for my old boy, bring his skirting down shorter, as he just gets too fussy lately with being groomed. I called at noon to ask what time I should pick up, and he said 3pm. I was 5 minutes away, when Chase called to say that the groomer could not get to my boys today and he would board them till tomorrow( for free) and they would work on them then. I refused, saying they have been there since 8:30! He replied they had both been bathed and nails done but then said they will stay late and finish. At 3:45 I got a call again, saying come get them. One dog was done, and the groomer can't work any longer as her hands are cramping. I replied, I sure hope you got my old boy completed! Upon picking them up, I was greeted with both bathed, and the younger one basically with a puppy cut! Totally not what I had explained to him that I wanted, in addition, I wrote down what I wanted for the groomer!. No sani -trim, paw pads still had not been trimmed, ears were not trimmed.
I asked why things were not completed, and Chase responded he and groomer are acting manager and staff that has been hired has been friends of friends and not working out.
In fairness, I was charged very little. That did satisfy me. But nothing I asked for was done.
I am not unsympathetic to both the groomers cramped hands, and Chase's very frazzled appearance( he has not had a day off in weeks, according to him) I felt bad for that. BUT owner Tom Rose needs to take a look at this location.
Staffing issues, managers who are trying to manage and run a place without quality staff assisting.
I walked away angry that my boys were not finished, my wishes were not followed, and the fact that I had to attend to grooming my older boy the week of the holiday, which is why I was paying them to do it.
SO.. I will NOT go back. But I DO hope that changes take place. and I DO hope that staff gets less stressed and frazzled , as our furry friends certainly will pick up on that!
Chase, you were very apologetic and professional in your dealings with me. I thank you for that. I hope you get some time off soon. read more