1. The Thomas Firm

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Detroit, MI

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The Thomas Firm

4.8 (4 reviews)
Closed • 9:00 am - 5:00 pm

Services - The Thomas Firm

Audit and conflict resolution support

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People searched for Bankruptcy Law 383 times last month within 20 miles of this business.

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Fairmax Law - Post-BAPCPA, courts carefully examine executive retention bonuses to ensure they aren't disguised severance or rewards for poor performance.

Fairmax Law

(27 reviews)

I really appreciate this law firm with taking my case and helping me with my bankruptcy. The staff…read moreis patience and responds to phone calls and emails in a timely manner. Diana really help me and I'm so grateful to her she's a star.

I appreciate that my $100 refund has now been received. However, I want to clarify that this…read moreresolution occurred only after I filed a complaint with the Better Business Bureau. Prior to filing the complaint, I made repeated attempts to resolve this matter directly with Fairmax Law over the course of more than a month. I received multiple assurances that my refund would be handled, was referred to the billing department, and was told my request had been escalated and marked as a top priority. Despite those assurances, the refund remained outstanding. It was only after I provided notice that I intended to escalate the matter and subsequently filed the BBB complaint that the business publicly stated the refund had been initiated. My concern was never simply the processing time. It was the repeated follow-ups, lack of a concrete resolution, and the fact that numerous assurances did not result in payment until I escalated the matter. I'm glad the refund has finally been completed, but I believe it's important for prospective clients to understand the full context rather than assume this was simply a routine refund that took 3-5 business days. I consider the financial portion of this matter resolved. However, my concerns about the communication and refund process remain, and I hope Fairmax Law improves how it handles similar situations in the future. Ultimately, the way this situation has been presented publicly seems to emphasize the final outcome while omitting the repeated follow-ups and escalation it took to get there. Resolving an issue after a formal complaint is filed is not the same as handling it professionally from the beginning. In my opinion, the response says more about the company's willingness to acknowledge the full context of a customer's experience than it does about its ability to eventually issue a refund.

The Thomas Firm - bankruptcy - Updated October 2026

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