Surly appalling service and cold food *AVOID AT ALL COST OR YOU WILL BE DISSAPOINTED*
My wife and friends had Sunday lunch today at The Swan in Horning. The experience was less than satisfactory from the very start. When greeted "a loose description" I asked if we could sit anywhere. The surly response from the female server was "Are you eating", to which I said yes please although we haven't booked. This was met with a look of contempt and faux scratching at a piece of paper and frowning to suggest they couldn't seat us, but then behold they could fit us in, I will add there was no one in the restaurant seated at this point and it still wasn't full an hour and 20 minutes later when we left. We sat and the drinks order was taken. Upon me taking jest from my friend, my wife apologised to the server and his response was "it's OK I have to deal with people like that all of the time". In hindsight this was not a polite comment meant in a lighthearted way as we were to discover. The drinks came and we ordered our food, A trio of meats sharing platter, the pork and a Beef Wellington, I will add no price was displayed on the specials board for the Beef, which I thought was a legal requirement?
30 minutes later the platter came out, we were going to wait for a few minutes but started as there was no sign of the other food. The only food on our plates remotely warm was the carrots, bearing I mind the platter plate had been preheated as had our plates. Having waited for 30 minutes already we started to eat it. We were the first people to be served Sunday lunch, so how it was cold I have no idea. The other food came out 5 to 10 minutes later, also cold. We mentioned this to Brandon and he offers to replace the vegetables, to which we collectively said no thank you as we had waited 30 to 40 minutes already. He later felt the need to correct us as to the time we had waited and it had only been 20. I appreciate this may be what the system says, but this would be dependant on it being ordered straight away, which it clearly hadn't. When the bill check we had a coffee and the 2 "hot" cold chocolates taken off the bill. I mentioned I didn't think this was acceptable as all of the food was cold, to which we were corrected and contradicted by Brandon again.
Personally I am appalled at the distinct lack of customer service, no real apology and cold food served as first service in your restaurant. I would also add when we left it was still not full.
I am sure you will receive contradictory versions of this from the staff in question, however I would then happily put you in touch with my wife and 2 friends for their input into this. It was certainly not money well spent and we will not be returning.
*DO NOT EAT HERE* read more