My daughter left the dorm room cleaner than when she moved in but still got charged for a cleaning fee. Also was charged for water usage which should be included in the rent. Sent multiple emails to manager Ashley who was unresponsive. They take advantage of college kids because there is limited student housing in Flagstaff. It's a shame. read more

This place is horrible! The front desk and management don't know what's going on. They add random fees with no explanation just so they can get more money from you. I guess that's what you get from the cheapest place on campus. read more

Overall, this place does the job of having a place to live that's close to/on campus, but that's really the only positive. The office hours are AWFUL, and packages are delivered there so if you have classes from 10am-5pm like most students do, have fun trying to get anything from the office. This is not on the cleaning staff, but college students have no idea how to clean up after themselves so the kitchens have food everywhere, I had to wipe everything down every time I went to make something. Same goes for the laundry rooms and really any communal space. The rent is also insanely high for when you're getting. Everywhere in flag is price-gauging, even on campus housing is, but this place isn't exempt from blame. I'm moving to an off campus apartment complex and getting more, like a kitchen and an in-unit washer dryer, and paying $300 LESS than I do here. I say skip on this place unless it's a last resort. read more

Audrey gave my son and I a tour, we wanted to check out the community and place he would be living in the fall. She was very kind and answered all of our questions. My son is looking forward to living there instead of a dorm. read more

Steer clear of this place. Management does nothing to enforce rules. I realize it is a college environment but failing to properly reprimand students for repeated underage drinking, recreational drug use and multiple noise violations is not acceptable. The icing on the cake was being charged a bunch of garbage fees at move out. We took photos at move-in of the deferred maintenance, stained carpets, scuffed walls, etc and noted a number of items had not been cleaned. Our daughter moves out and leaves it better than received and we get billed $200. ALL of her friends - every one of them- was charged as well. They have you over a barrel as a guarantor and they know it. Complete rip off. Move elsewhere. We actually moved our daughter out early so she could have some peace to study for finals. If you do move in, video the place before and after or be prepared to pay up. read more

Elevator has been broken since day one. It has been 4 months without it being fixed. Trash everywhere and everything kinda smells weird. The room is nice, but everything else sucks. read more

The Suites - Peoples trash - Apartments Near Me - Flagstaff, Arizona

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I moved my daughter into the Suites this weekend. It was not a pleasant experience. A couple things.... Elevator - she is on the 5th floor and the 2 little girls in the office told me that we would have to use the stairs. We did 2 loads and about died. Thankfully a nice cleaning lady let us use the elevator. PLEASE be more aware. Were we never asked about health conditions or being physically able to use all those stairs. Paying $720 a month and no elevator, pretty ghetto. Jack Card - the 2 little girls in the office never told us after handing us the key to her apartment that we needed to have her Jack card to even get in the building. Pretty important. But one was busy eating so go figure. Parking - I was told to be careful unloading the car as you could get a ticket. WOW! Move-in time and you are really going to ticket parents to get money. Do better! Common sense, were are moving a student in. Signs - NO signs that say 2nd floor Welcome Center this way! Nope, had to guess where it was at. No signs to say park here to check-in. Soo many parents doing U-turns. Put out signage! Payment - the little girls couldn't take a payment BUT had to ask about it first. Train them better. Office workers - please screen these people before you hire them and then train them once you hire them. NOT helpful at all! And I heard that from multiple parents. read more

Overpriced to say the very least... Cons: * Full Rent payment for August & May even though you only stay a week max in both months * No central air, 88 degrees at the start of school * Tiny fridge * Ceiling fan is for looks * Unhelpful community assistants * Printing is free but....there's a catch, gotta bring your own paper * Tiny bed (Twin) * Theater room doesn't work Pros: * Gym Advice: Don't spend your money here. Check out McKay, Pine Ridge, or Hilltop. Better bang for your buck. The Suites may look amazing from the outside, flaunting luxury living with the living areas and kitchens; But ultimately, it's all to pull young students in. Please look elsewhere. They're in it for the money and don't truly care about residents. read more

After emailing Nikki Oakes I was pleased to find out that I would not be needing to pay the fee that I was charged with at the end of the semester. The email was professional and the response was great! I revoked my previous review and want to let everyone know to speak to management and they'll help you out. Thank you! read more

they gave me a lease about a month ago, I made a payment and they accepted it, but a few days before I was supposed to move in, they called and informed me the lease I was given was not real, but they would not give me my payment back. In short, they essentially scammed me out of a month's rent and left me without housing for a semester. I would not trust this business, their customer service and communication skills are laughably sub-par. read more

I lived in The Suites my entire senior year at NAU. It was not a great experience to be honest. While the place was clean and brand new, it was smaller than the place I stayed over summer (the old buildings), it was always stuffy. I always had my windows open, but for one full semester, I was not able to turn my heater off. It didn't get fixed until the end despite counting calls to the front desk and maintainence. There is too big of furniture for such a small space. Over summer, the place is incredibly overheated despite having box fans in the windows. It got up to 101° in my room. Over winter break, they must have turned off the hot water..I complained to the front desk. Nobody ever came to check or fix it. Cold showers my entire winter break. Yeah, some people go home..but I worked in Flagstaff all winter and other people were there; could've at least tried to fix it. Other people had the same issue. The amenities are not that great. The theatre was never working. They'd say "oh it'll be fixed by this date", so you book it a month in advance, go in, and "oh it's still not working." The staff (FRONT DESK) is always oblivious. They do the bare minimum to get their free rent. They aren't able to answer 99% of the questions you ask. They aren't helpful. And when you get a call/email about having a package, there may be a chance they can't find it..sometimes it's on the desk in front of them. I actually had two packages that went "unfound" for over a month after it was delivered. They found it eventually..but a month later. Yes, the space is in shape and I took care of it, but I would never recommend living here. Not worth the money at all and the service is terrible. Oh, and I had to be moved out the same day I graduated. Move out, 12pm. Graduated at 5pm. $75 late fee on top of a FULL months rent for what, 7 freaking days. THE DUMBEST THING EVER. Have fun being stressed out, we don't care about you. Worst place ever. Not helpful. Not quick. Don't live here. Update: Most of my security deposit was not refunded because my neighbor/suite mate smoked in her room. I complained during the year about this because I am asthmatic and nothing was done. So they shouldn't have been surprised when they got an earful about this absurd charge. read more

just don't live here save ur money ur neighbors will play bass boosting music so ridiculously loud until 2 am and they'll do absolutely nothing, won't fix ur heater so ur sweating, parking sucks, u pay a ridiculous amount of money to live in a glorified shoe box also apparently they can't read reviews bc i never said anything bad about my roommate just don't live here. i move out may 15 yet have to pay a full months rent? bs. read more

Parents, if you are thinking about obtaining housing from the Suites, be Leary about putting down a deposit, unless you know for a fact that your student has a place! I put a deposit down last August, so that my son could be added to the wait list, and I am still fighting with them to get my money back. Please note, that my son secure housing elsewhere, and never moved in, so my money should have been refunded immediately. These people who run this place are the very definition of incompetent! read more

I've been living at the suites since August and I have had nothing but problems. For one my assigned roommate never showed up, which was awesome for a bit until the front desk randomly called me one late night and told me some random girl was moving into my room which I then declined because it was way too late to be having me move all my things so this girl could move in. She then moved in WEEKS after that call. We had absolutely nothing in common. The main reason I chose the suites was because I had to fill out a roommate application form so that they could pair me up with someone I had stuff in common and got along with. I remember specifically sitting there and filling out the form to the most detailed and best of my ability. I added that I needed someone extremely clean and responsible, and I got the complete opposite. Months go by of me emailing Felix, the manager here at the suites only to be ignored about twelve different times. Me and this girl were fighting non-stop, screaming at each other, and I had to deal with her leaving food out for days on end, her USED feminine products everywhere, and the bathroom and all our shared things trashed, the room always smelled like bodily fluids and I always would kindly ask her to clean and get nothing but screamed at in response. I had sent photos to felix of the way she kept her side of the room and pictures of the problems stated above and he just simply ignored me. Felix had mentioned to me a couple times that it was difficult for him to transfer this girl to another room but then continued to tell me I had the option to move to other rooms offered at the suites. After living with her for 3 months she finally went to the front office herself and requested to be moved out of my room. There's one weight lifted off my shoulders. On top of all that the two women living above me run and stomp as if they are playing basketball above me. They drop extremely heavy things late at night and it straddles me so badly I wake up in the middle of the night. I have asked the suites to go up there several times and they finally told me they weren't going to be dealing with it anymore. The kitchen is always NASTY and the sinks are always clogged and barely wor Overall I wouldn't EVER pick the suites EVER again and if I knew the walls were paper thin I wouldn't have moved in and wasted my money. there are so many better places to live than this place. read more

Our son took over a lease from a tenant who left in December and so far, so good. We had put a deposit in at another property and got it back as soon as we confirmed he wasn't moving in there - just had to call them and request it. Location is fabulous - within walking distance to dining hall and engineering building. Rooms are admittedly small, but the fact that my son has a private bedroom and shares the bath with only one other person is pretty great. I called and asked front desk lots of questions and got answers right away - my son moved in during winter break and had no issues. Hoping his experience continues to be excellent - so far, so good! read more

DO NOT Move in here!, specifically if you are an International student and brown (desi). The amenities and the whole apartment complex simply looks OK until you move in, and then a lot of it is falling apart but a lot of it is okay and runs fine.The worst part: The front desk employees are by far some of the rudest people I've ever met, I've heard multiple people living here that they straight up bully them. They do the bare minimum at work but taunt, make fun of, and bully particularly international students including me. I've never been so uncomfortable living somewhere, and I hate that I have to fund bullies but it's the outcome of signing a lease, there are so many better places to live in around. My college life was amazing till this sh*tshow to be honest. read more

My daughter seems OK with her room, and I've been paying for it. The autopay system erased my bank info without notice, then calls for a large surcharge for a single payment to cover the missed payment. The staff was able to help me around that, but the payment system is unreliable. read more

Absolutely terrible and unorganized staff, not worth the price for the small amount of amenities given & overall very expensive and not worthwhile. Sad. read more

For starters, the front desk employees love to make you believe they care, If you want to live at a place where loud music is constantly played all through the day and night while every amenity is dirty and never cleaned up after, constant issues with the rooms and things breaking/falling apart then this is the perfect place for you. Also if you pay for a parking pass here it doesn't guarantee you parking, it means if there happens to be a open parking space which happens maybe once a month you get to park here. usually you get to wait 30-45 minutes for someone to leave or park at mcconnell and walk a good 10 minutes. ontop of all that being my first semester living here my thermostat has been broken for two weeks and we requested the maintenance guy to come fix it and told us nothing was wrong as I sweat because it's stuck at 85 degrees. live here if you want to waste money, live uncomfortable and never get a good nights sleep. read more

I had been a resident at this facility for 3 years while I was in college. If you are looking for on campus housing at Northern Arizona University I strongly recommend you exhaust any and all other options before even considering the Suites. During my time as a resident the management team repeatedly demonstrated a pattern of disorganization, terrible record keeping, and a complete disregard to the concerns of customers. My first year as a resident a pipe burst leaving the entire floor and every single room flooded, management left massive heating units in every room letting them get as hot as 90 degrees for 2 whole days before finally agreeing to make arrangements for residents to stay at a nearby hotel until repairs were complete. I was told multiple times that I needed to fill out the same exact form in one year because it kept going missing from my file. Every year I would have to spend close to an hour in the accountant's office during move in signing paperwork that the mismanaged office staff never sent me. The last straw was when I graduated early from my senior year. I followed the procedure to end my lease early and was then provided misinformation that management had filled my lease (acting under this information I told other perspective new tenants I was in contact with that the room had been filled), they asked for the keys back, and asked me to pay a re-let fee. Then 10 days AFTER this supposed new person was scheduled to move in I received an email from management explaining that this person never showed up (by now it was too late for me to reach out to the persons I had been in contact with as this was 21 days into the second semester and they had already secured housing) and now I had to pay the suites rent for the rest of the school year despite the fact that they provided serious misinformation to me, were unacceptably slow to respond to my requests for documentation (over 2 weeks and more than one very clear request before they FINALLY sent it over), and I no longer had access to the room I was paying rent for. In conclusion, if you are a student or a parent of a student, do not sign a lease with the suites, if you already have, do not renew your lease. read more

I lived in the Suites for my entire Sophomore year and it was a terrible experience. The service was the worst part. Having no WiFi in my room despite it being guaranteed as an included part of the room, i was forced to use the Ethernet ports, which also broke several times throughout the year and were never fixed even after i had put in several work orders. Hot water in the shower was rare with the only enjoyable time being around 2am. Even as i am about to move out i am being threatened with a $75 late fee if i am not out by noon of May 8th even though i paid an entire months rent for May. I do not recommend living here at all unless the next best option is being homeless. If you have any questions about my experience with the suites you can contact me at 480-316-2366. read more

I lived at the Suites my freshmen year of college and the summer following. While the facilities are clean and visually pleasing, there are some pretty serious bad sides to living at this place. First and foremost, the staff is absolutely aloof and unhelpful. They do the bare minimum and hold themselves to a higher standard then the people living there, who are more often than not the same age as them. I felt looked down upon by the staff, felt stupid or out of place when I asked questions and disrespected in many regards. They have no desire to do their job, or help you figure out what the best solution for your problem is. They tell you they cannot do anything to help you and send you on your way. Also, the amenities are not that great. The theater never worked when I lived there, they constantly promised it would be fixed. I even remember this summer I asked to reserve the theater, they answered yes and took me there and unlocked it, then the employee Jesse finally mentioned that the overall sound wasn't working, as we got into the theater?! What a waste of time. They show no regard for helping the residents, probably because they have no respect for people their age. Not worth your money. Before anyone considers living here, The Suites need to hire more willing and able employees. SO not worth $600 a month. read more