I just hung up the phone with these people. I rented a storage garage from this company almost a month ago. The lady who helped me was Sabrena...she was very nice and very professional, BUT they don't have a "person" on site....everything is done by phone or by Kiosk. She sent me back to the site to do all of the 1st time procedures and that my keypad code was set up through here and that the code would meet me there after I did the preliminary set-up initiation. The personal code that we set up did not work when I went there and tried to use it. I called back the next few days and was informed that on "rare" occasions that happens so she cleared it out and reset the password to my specification. She also then took all of my necessary information and credit card monies over the phone, while I wonder why we didn't do that in the first place. I made another trip there and again, the code did not work. Called back another day, again more apologies and they gave me a temporary code and told me to try that one and that they would get the local person out there to get the kiosk and the entry keypad repaired. I had to go out of town for surgery and to move my home from Missouri to Indiana. Last night I went back to the storage unit for my 5th visit and you guessed it.....my code still did not work and the other code that they gave me didn't work either. This garage is for a classic old Jaguar that I own that I don't want out in the weather, and the forecast last night called for possible hail....and I had a genuine concern that if I was able to get it inside, that I would not be able to get it out because of another "code glitch".
I called today, very upset but calmly and professionally explained the unfortunate dissatisfaction with the service, that I have never set foot in the garage and wanted to cancel my contract, and of course, I asked for a refund for a garage that was never used. The guy firmly explained that it was my fault that I did not use the temporary password before it expired, and their policy is that if my cancellation falls after the 15th of the month, that no refund is owed. I am the general manager of a multi-million dollar business and I make a lot of money. Prior to my posting, I observed some other 2 and 3-Star reviews from other unhappy customers. This is about principle and customer service, not the money. So, for a lousy $79.00 they would rather get this bad review posted on a national website. jbh read more