Terrible experience with the stone gallery, particularly with Anthony the owner. Waited 2 weeks before writing a review to see if I would get any response from him on an email that I wrote but I did not which just further proves that he could care less about his customers or standing behind the products that he chooses to sell.
I was a repeat customer at stone gallery, this time around to purchase some stone for the exterior or my home. I was told on 4 separate occasions that my stone had shipped from Turkey, promised it had shipped and it would be arriving in 3 weeks, only to find out over and over it had never shipped. I had asked for container numbers or some proof that it was on the way but was told it couldn't be provided but promised it was on its way. 4 such instances and almost 4 months later I finally received my stone. The problems this has caused me are a totally separate issue.
Ultimately I would have accepted the delays and other issues that I had with my order. What I was not ok with was Anthony's total lack of concern during this whole process. I was told he would call me, he did not. Not only did he not get on the phone and call me during this whole mess, he passed me along to his supplier, he I guess did want to deal with the problem. When I wrote him an email 2 weeks ago explaining my frustrations I never even received a response. I am a business owner and would never treat a customer in such a way.
When I did receive the stone there appeared to be some quality issues with it. I sent some photos to Anthony again never got a response. Only time I heard from him was when he was looking for his deposit and then he disappeared. Seems he cares about the sale and nothing else, terrible customer service, will never go there again. I ended up getting on the phone with the stone company who ultimately helped me to figure out a solution for those compromised pieces. read more