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    The Steffen Group

    1.0 (2 reviews)
    Open 9:00 am - 5:00 pm

    Services - The Steffen Group

    Buyer's agent

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    Scheerer McCulloch Auctioneers

    Scheerer McCulloch Auctioneers

    (2 reviews)

    Just purchased from this company. Payment process was a bit different from the usual, was required…read moreto send a cashiers check instead of paying with a card, which in itself wasn't too much of a hassle, but when it comes to the shipping portion of the sale, these people are absolute crooks. For a package that weighs far less than a pound (was a three small brooches and two stick pins, probably between 6-8 oz all boxed up) I was charged over $40?!?! This package would cost around $5 to ship anywhere and at most $3-4 for packing materials, the price I was charged is completely outrageous! This on top of an already pretty high buyer's premium at 18%. Would not recommend to my worst enemy, Scheerer McCulloch Auctioneers should be ashamed of themselves. DO NOT BUY ANYTHING FROM THIS COMPANY!

    This dates back to 2016. I agreed to have their service…read moreauction my items. We signed a contract at a set percentage. They then had the auction to open their new facility at that time. They assured me my items would bring me good money and they told me I could go through my items before they were sold so I did. She would not let me have some of my most expensive items (Capidomonte), (Waterford Crystal) etc. Then when I went to get my check the owner changed the commission rate! I could not find the contract at that time as I was in between houses. I got a lousy 1,327.87. That's it for beautiful antique furniture and collectibles. I DO NOT RECOMMEND THIS AUCTION SERVICE. Dishonest X-husband and X-wife so called team! They also charged me a 300. Pick up fee of my items. I just decided to put this on yelp because I ran across the paperwork today.

    Sweetwater - Warm Audio WA 47

    Sweetwater

    (982 reviews)

    $$

    They actually care, I don't know how many calls I got that personally said my name and what I…read moreordered and gave me updates on my order. The customer service is up there with the best. We got our items in a timely manner and the products were packed nicely. The XR18 was backordered but they were quick to resolve that and get it earlier than expected which I was happy about. My kids loved that they gave candy also. I did spend $$$ and I am looking forward to setting it all up for our org. My only thought is if they have discounts for non-profit orgs.

    I've had a very disappointing experience that's made me seriously reconsider doing business with…read moreSweetwater. First, I purchased a bundle that included a keyboard and a Gator stand. While using it, the locking mechanism suddenly failed and collapsed, sending the heavy keyboard crashing down onto me. It hit my knee and then my toes--painful, and completely preventable. I found out the next day that my daughter, who was helping set the keyboard, was also injured but didn't want to tell me because I was furious at the moment from smashed toes. Afterward, I checked reviews and found multiple people reporting the exact same issue. It's concerning that a product with known safety problems is still being sold without recall or warning. Customer service only made things worse. When I explained what happened, there was little concern shown. Instead, I was immediately pitched another stand--one that actually had worse reviews. That response felt dismissive and suggested that customer feedback isn't being taken seriously. I also had a separate issue: I bought a Fender American Acoustasonic Strat and paid $150 for a "guaranteed fit" Gator case that didn't fit at all. That alone was frustrating, but combined with everything else, it points to a bigger problem with quality control. At this point, it's hard to take the widely advertised "55-point inspection" seriously. Based on my experience--and what many others are saying--it feels more like a marketing claim than a meaningful quality check. Overall, the level of care and reliability that once set this company apart seems to be slipping. Between safety concerns, poor product recommendations, and questionable quality assurance, it's becoming easier to shop elsewhere.

    The Steffen Group - realestatesvcs - Updated May 2026

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