I'm not necessarily well versed in fashion but I've gotten several items from the Squire Shop and could not more pleased. The items were literally picked out by one of the associates, Sarah. Her fashion sense really seemed to understand what would work best for me. I had never even heard of the brand Johnnie-O since I'm more of a Polo guy, but the fit and finish of their collection rivals Polo. If it wasn't for Sarah and the Squire Shop I would have never heard of them. The prices could not be beat. The service and prices of their higher end casual wear makes this my go to store. read more

Really enjoy the service and selection. The crew is very attentive and friendly. The merchandise is very organized with a good selection. Very clean store. read more

The selection was okay, but the customer service was horrible. They never even did any actual measurements for my son's tux. Just had him go try in a shirt. Then when it was time to pay, I was told I only had to put down a $50 dollar deposit. I said that I would like to pay in full but specifically asked if I needed to cancel would I get everything but the deposit back. I was told, "Yes, of course." Well wouldn't you know it? We had to cancel. I called 10 days before we were scheduled to pick up the tux and explained everything. I was then told that I would only get half of my money back. Huh? I asked if I had to come in any certain time because it would be hard to match up my off days with work with their operating hours. I was told that I had 30 days from the receipt date. Plenty of time. So I'm just casually looking at Facebook and see the tux (very unique) that we had ordered in a friend's pictures. I call them the next day to see if we can just do the refund through email since we live a good ways away. I'm then told that since the tux had arrived at the store I was no longer eligible for a refund. I told them that is definitely not what I had been told. She said that it's explained in the rental contract that I signed. I told her I was holding a copy of that contract and did not see that anywhere in it and could she tell me specifically where it says that. She couldn't. I asked her if they rented the tux out to someone else then they still got their money for it so what did it matter if we got our refund. She tried to say that they didn't rent it to anyone else but stammered quite a bit when I told her I have pictures of it. All she kept saying was unfortunately that's store policy. So obviously that's just money lost and a lesson learned. read more

I've been a customer of The Squire Shop for years but that ended after my last experience. I bought a shirt online from their website and it was from a brand I had never bought before. I looked up the shirt measurements on the corporate company website and picked the size I thought would fit. I don't know how but the shirt was 2x bigger than what I usually wear. It was an XL and when I put it on it was more like 4XL! I usually wear L or XL. I thought it wasn't a big deal because I could just exchange it for a smaller size. So I go in store 2 days later and was I sure wrong. They had a size that fit me and when I went to exchange it they said I would have to pay for the difference. The whole website was 40% off so the shirt I ordered online was regular price but it was 40% off with everything else online. In store they would only exchange it for the same exact shirt if I paid full price. So they wanted an additional $47 to exchange a shirt for the same shirt just in a different size. That is one of the WORST and craziest return policies EVER and there is nothing in their return policy that states this. As a small business owner I can't believe what horrible customer service they provided. I wasn't asking them to do anything that would cost them any money but instead just to exchange a shirt to a smaller size. They offered for me to return it but I decided against it because I thought I would give it to my dad for Christmas. He wears an XXL so I thought surely an XL shirt would fit him, again wrong, it's huge on him! So now I'm stuck with a $115 retail shirt that fits no one and a store that refuses to give any customer service that wouldn't have cost them a dime. Take your business elsewhere where you can actually exchange items that don't fit cause they most definitely won't do it here. It makes me sad to write this review as most of my favorite clothes have come from here but I can't support a business that doesn't appreciate their customers. read more

Their clothing selection is good. But heaven help you if you need to rent a tuxedo or suit. From the moment we went in the staff botched every element of the order and process. The staff incorrectly ordered the wrong color tuxes, changed expected final pickup days on us two days before we were supposed to, and then still had the wrong color tuxes when we went for final fitting. Their solution was to send us to Atlanta and pick them up, so I paid hundreds of dollars to do their job for them. They will no longer get my clothing or rental business read more