Both of my dogs were recommended to have some underwater treadmill work by my regular vet. I found The Spaw and asked my vet to provide the on-line referral form so that I could take them.
At the first visit I prepaid for 10 visits for my 2 dogs (5 each), so paid $450. Jenn Panko (owner) said that she would do the paperwork later. By the end of October 2018 I had finished all the treatments, and I have since left messages, texted, emailed and done everything I can except drive out there; but Ms. Jenn Panko has completely ignored my request for the paperwork, receipts, records etc. So as of today at the end of December 2018 I still cannot file my insurance claim with the pet insurance company.
Not sure what is going on, but it seems that this is not an oversight, and I am being deliberately ignored, although I have no idea why!
As she is a member of the Academy of Physical Rehabilitation Veterinary Technicians (APRVT), I will be following up with them, and the Aldergrove Better Business Bureau (BBB) too.
The treatment seemed to be working for my 2 dogs, and I would have been booking more sessions; but the lack of profession shown just means that instead they just have an unhappy (ex) customer. read more