I rent a boat with my family every summer, it's always been a great experience! Friendly staff and…read morethey get you out in a timely manner.

I wish I had read reviews before renting here because our experience on the 4th of July was almost…read moreidentical to one posted previously, even though it was written over three years ago. Seeing the exact same sequence of events years later makes it hard to believe this is an isolated incident. Before we left, the young employees had us inspect the exterior of the boat for paint chips, scratches, and dents. However, no one ever raised the motor or showed us the condition of the propeller before we left. Looking back, that seems like a critical part of the inspection that was conveniently skipped. We also specifically asked one of the employees if there were any shallow areas or places on the lake we needed to avoid. He told us there were not, and we stayed in water that was consistently around 9-10 feet deep or more the entire day, we never struck anything and never experienced any impact that would suggest damage to the propeller. The moment we returned to the dock (before we had even gotten off the boat) an employee walked straight to the motor, raised the propeller, and immediately claimed we had damaged it. It felt like he already knew exactly what he was going to find before he even looked. The propeller itself had severe damage to every blade, as though it had gone through a rock bed. Yet the bottom of the boat and the lower unit showed no corresponding damage. Common sense says that if we had hit something hard enough to destroy every blade of the propeller, you would expect to see damage elsewhere on the boat as well. We never hit anything, and nothing about our day on the water matched the type of damage they claimed we caused. When we questioned this, we were told we "should have noticed the damage before leaving." That makes no sense. The propeller was submerged in the water, tucked underneath the boat, and it was dark-colored. There was no practical way for us to inspect it because they never lifted the motor or pointed it out during the pre-rental walkthrough. Instead, they only had us look for scratches, dents, and paint chips on the visible exterior of the boat. To make matters worse, the manager yelled at us in front of all of the young employees instead of handling the situation professionally. Then came the payment. We were first told we owed $500 for the damage. When my brother-in-law, who has boating experience, questioned that amount and pointed out that a propeller doesn't cost anywhere near $500, the charge immediately dropped to $125. The fact that the amount changed so quickly after being challenged only made the entire situation seem even more questionable. I will also note that we were a family of 6 adults and a 2 year old, not a bunch of young people being irresponsible. After reading the attached review describing nearly the exact same experience years earlier, it's difficult not to see a pattern. There are plenty of reputable boat rental companies around Lake Geneva that operate transparently and treat customers with respect. I strongly recommend taking your business elsewhere. What should have been an unforgettable Fourth of July on the lake ended with accusations and a dispute over damage that we did not cause. We will never rent from this company again.