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    The Spa

    3.7 (11 reviews)
    PriceyDay Spas
    Open 9:00 am - 8:00 pm
    Updated 2 months ago

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    Ask the Community - The Spa

    The Artesian Hotel, Casino & Spa

    The Artesian Hotel, Casino & Spa

    3.5
    (86 reviews)
    49.8 mi
    $$

    One of the most frustrating hotel experiences I've ever had…read more First, the spa whirlpool had visible mold--definitely not what you'd expect from a place that markets itself as relaxing or upscale. When I got to my room, the shower didn't have hot water. I went to call the front desk and realized... there was no phone in the room. I had to use my personal cell to report the issue, and they told me maintenance would be sent up. Thirty minutes passed with no word, so I went downstairs myself--it was now 9 PM. I was told, "We tried to call your room, but maintenance went home, and we couldn't reach you." That was frustrating on multiple levels: 1) My cell never rang, and 2) they couldn't call the room because it didn't have a phone. They also never bothered to come up and speak to me directly. Eventually, they moved me to another room--only for me to find out the A/C wasn't working. At that point, I had to call again. Oh, and before I forget: in the first room, the shampoo container had some kind of gunk or buildup on it. It was gross--clearly not cleaned properly and not something anyone should have to touch. It wasn't until 9:45 PM that I finally settled into my third room of the night. Thankfully, this one had a working shower, a phone, and working A/C. But by then, the stress had already taken its toll. I rarely leave negative reviews, but this was unacceptable. Between the maintenance issues, lack of communication, unsanitary conditions, and poor customer service, I wouldn't recommend staying here.

    I've rarely ever won here and i come more then I should you know now that I think about it? I've…read morenever won at the artesian but I enjoy coming here. I guess they got a nice hotel in pretty good staff never..

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    The Artesian Hotel, Casino & Spa
    The Artesian Hotel, Casino & Spa
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    The Spa - spas - Updated June 2026

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