We booked the day in advance and learned after our appointments that the spa had been surprisingly busy recently when we asked about the parking situation. We circled a lot looking for spots, trying to get our bearings. It wasn't until after circling for a while that we called the spa and they said valet was included in our service. No one told us that when we were booking. And no one told us that like it would be like arriving at Disney World to try and find a parking spot, the valet was included... but if you wait in line you'll get stuck there for 30 mins. I'm sure this isn't every time but the day before? These things you should know. My massage therapist, Nickeisha, was very attentive and friendly however I was not impressed with the facilities. I didn't appear that they had a lot of business even though they said they had been very busy. We only ever saw one other customer, briefly. The relaxation room was rather sterile. I'm used to beautiful decorating and light refreshments supplied. For the price, I think they should be providing more than room temperature, shortie water bottles. My spa at home is in an urban area, and yet costs $50 less per hour and provides: cold cucumber- and fruit-infused water, a tea/coffee or chai drink station, a small cookie variety tray, granola dispenser and then they come in to check on you once you've gone into the relaxation room to see if you'd like to have a glass of wine or champagne. The room is decorated attractively with a Tv playing relaxing spa-like scenes and long flowing curtains that provide some sense of privacy and relaxation in the dimly lit room along with quality music. This relaxation room at Mt. Airy looked sterile, like a hospital room and no music. The music during my massage was laughably cheeseball. I made the therapist knowingly chuckle when I told her it sounded like a mix between music back in the day in the Kmart restaurant and let's call it bad "racy" videos with its corny synth beats. Surely you can afford ASCAP fees to pay for something decent?? Even AI could produce better. But don't be cheap. Support musicians. Pay the annual fee. Back in the locker room, the pickled smell of casino cigarette smoke lingers lightly in the air. What I mentioned it to staff, they said they're fully aware and basically there was nothing being done about it. When I'm coming for a health retreat, why would I want to fill my lungs with a carcinogen? Seriously. I understand that the Mount Airy casino is a different owner and your power may be limited on that front, but at minimum you have every ability to run multiple air purifiers so that your guests have a better experience. There's really no excuse for all of this other than poor management. I have my doubts that an owner or management team allows things like this to slide is ever going to read this review, so maybe this is just for those that care and need air purification, I strongly recommend the filter-free Smart air purifier Nuwave OxyPure ZERO read more

Thank you for making it right for our birthday weekend. My wife loved the manicure, and my pedicure was great. The farm house citrus sea grass butter, smelled amazing and felt wonderful for both of us. Great birthday treat for us read more

Yes, yes, 100x yes! What a great experience. My friend and I went to the spa for her bachelorette celebration. We were promptly greeted by the receptionist and taken to the waiting area to fill out appropriate paperwork since it was our first time in. An employee showed us around the spa and explained all of the amenities they had to offer (for us to use). The masseuse was kind, and informative. Showering after the massage and facial was where it was at. The shower has the option for a rain shower which comes out of the shower head and the top of the ceiling and that's exactly what I needed. I would definitely hook another experience at Mount Airy! read more

Great and Relaxing Spa! Went for the couples package for a Facial, Pedicure, and Massage. The whole spa is very calm, quiet, and very relaxing. The staff is very polite and courteous. Very accommodating to our requests for timings even at the last minute. Great getaway and place to escape from your busy work life. I would highly recommend. read more

The Spa At Mount Airy - Front Entrance - Day Spas Near Me - Mount Pocono, Pennsylvania

Awesome experience... Carolina gave me One of the best massages of my Life. Very clean read more

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I always have a great time. The facials are amazing and the facilities are awesome. I enjoy it so much that I visit about once a month.

For the fact this spot was being worked on a bit this wasn't too bad & the massages were professional & such & no dirty stuff so if you got that thought GET YOUR MIND OUT OF THE GUTTER. Professionally massaged 7 feel rejuvenated. Though they had construction so I couldn't do a whirlpool or sauna I can imagine the end results of after the construction. read more

Thanks Raven, best massage and steam rooms read more

The Spa At Mount Airy - Day Spas Near Me - Mount Pocono, Pennsylvania

I've been to many day spas around the country (with Pebble Beach Resort's being at the top of the list) and I can honestly say this was, by far, the worst Spa experience I have ever had. My review for this is centered on how they present themselves on the website and all around the casino... like a RESORT style spa. For $120, I expected the quality, service, and ambiance of similarly priced Day Spas, such as Burke Williams, Pebble Beach, Canyon Ranch... but instead, what I received was a total joke. When I called to ask about their services, the woman who answered was extremely unhelpful. If a business' first line of customer service is reception, then already, the Spa at Mount Airy gets a zero. She didn't try selling the place at all, and couldn't recommend anything. Although, she was very keen on telling me that I could only use the facilities for either an hour before my treatment or an hour after. Any self-respecting resort day spa wouldn't restrict facilities use to either an hour before or an hour after -- that is totally ridiculous. Then, the receptionist asked if she could have a credit card to hold the appointment, because it was within the 24 hour cancellation time frame. Next day, I was very careful to show up about 15 minutes before my treatment and not earlier. When I went to check in, the receptionist was a little lackluster and told me to go down the elevator and she would meet me there. Uhm... okay... I go downstairs, wait a couple minutes, and then the same lady began to very loudly talk to me and tell me the rules of the spa (once again reiterating that I can only stay an hour after my treatment). The facilities, for the price you pay, is a little bit of a joke. There's 4 shower stalls, a sauna, and a steam room. Oh, and a lounge with about six or seven lounge chairs, a pitcher of water, and a thermos of tea. I get shown my locker (again, the lady is obnoxiously loud when talking to me... not at all a relaxing atmosphere) and regardless of asking me of my shoe size, I said, "what size slippers are those?" She looks at them like I just irritated her by asking and said the size, which wasn't my size. I had to ask her for something different. Again, not the same treatment you would expect from a resort spa... they always ask you AHEAD of time, what your size is and gives you something appropriate as opposed to expecting you to just deal with what they give you. During my time at the spa... I did not see one attendant. Not one person told me where I could find a towel, where I'm supposed to put my robe/slippers when done... if I need a water or anything... When my treatment time came (massage), i was greeted kindly by the massage therapist, who was extremely nice and personable. Her professionalism was wonderful-- she didn't try to talk my ear off, she asked the right questions --so it sucks that I have to say the massage was mediocre. Plus, her draping techniques were... nonexistant. I think if the facilities would have been better (there wasn't a jacuzzi or anything else), I would feel okay about the mediocre massage. Then, I was told one more time to not stay past an hour after my treatment... I was one of two people in the spa that day. Fine, whatever, I used the facilities for UNDER and hour and then went to go back to reception to pay. I noticed some product I wanted to also purchase, but I was told that my service was already taken care of. For a minute, I thought, wait, did my husband come in here and pay for me for some reason? Then she said she just charged the card I gave on the phone yesterday to hold the appt. EXCUSE ME? You charged my card $120 without asking for authorization and a signature?? I couldn't even pay with an alternate method if I wanted? I was infuriated. Either you pay before your service, or you pay after, but for someone to just automatically charge my card without authorization? The asst. mgr apologized and said it was their policy and said the person who took my appt should have told me. So after a back and forth and basically her doing nothing but offering to charge me again on another card and refund me (takes 10 days) on the card she charged... I was very upset at the treatment and lack of customer service. She said the manager would call me... it's been two days and I have yet to receive a call from anyone. The Spa at Mount Airy has topped my list of the worst resort day spas I have ever been to. read more

My boyfriend and I treated ourselves to a couples massage and it was a wonderfully relaxing experience on both our parts! So worth it. The staff was friendly and accommodating, and the spa itself was clean and well stocked with anything you needed i.e. towels, drinks, beauty products to refresh with etc. Our massage therapists, Sara and Ashley were excellent and took time to work on any problem areas and adhered to our preferred pressure. I, personally, also liked how we were given the option of which oil scent we wanted. Definitely personalized the experience even more! We took advantage of the other spa amenities afterward, like the sauna, and we both left feeling so rejuvenated. Definitely treat yourself and pay a visit to this spa, you won't regret it! read more

Very nice ambiance here in this spa. The masseuse man that they had really worked out the knots in my neck and shoulders. Well done! We made a reservation over the phone from our room and it was very easy to do that. read more

This is a pretty nice spa located right inside the Mt Airy Casino. The spa is located off the lobby and you check in at the desk but then you take an elevator down to the actual spa. After you check-in, the girl working the front desk gives you a quick little tour and shows you to your locker. I have had massages before but this was the first time I had been to an actual spa. My locker was already set-up and my robe and slippers/sandals were waiting for me. The slippers were a little too small for me since I wear a size 13 but I was able to wear them. I am going to break my review up into 2 parts: the spa itself and the actual massage. I really did think the spa was great. I loved how the locker with the robe was already set up for me and there were plenty of towels everywhere. The bathrooms were incredibly clean and modern. The lounge area (where you waited for them to bring you back for your massage) was pretty cool. There were lounge chairs and a flat screen TV with ESPN on (no sound, though). There were also plenty of sports magazines to read while you waited. I thought this was very cool. After my massage, I came back and was looking forward to using the steam room and sauna (you are allowed to use the facilities for up to an hour after your service). Both the steam rooms and saunas were awesome. For some reason, I find saunas and steam rooms very relaxing - not to mention you sweat a ton, too. Showers were great, as well. They were the "rainfall" showers which are really cool. As for my actual massage, I thought it was very good. Both my wife and I went with the 50 or 55 minute (can't remember which it was exactly) swedish massage. As you would probably expect, the massage was incredibly relaxing and felt great. The masseuse I had was very professional and I thought she did a great job. It really is amazing how much better you can feel after a massage. I would definitely return to this spa again but I would probably go with a deep tissue massage next time. The spa is definitely not cheap but it was a nice treat. After reading about some other spas, I really wish this place had a hot tub/jacuzzi. That would have been awesome. But, I did enjoy myself and I would return. read more

Had a pedicure on Christmas Eve. Very relaxing and great service. Thank you Charlene.

I threw a bachelorette party for 19 girls at this spa. They were so helpful in planning and nice when we got there. The spa is beautiful with a nice relaxing room, steam room and sauna. The massage I got was lovely. Really appreciate their hard work and accommodating so many people. Thank you! read more

I've been coming here for the last 4 years and have always been pleased with the service. My Massage therapist April is the best. I leave there better than when i walked in. Highly suggest this spa if you are in the area. read more

My husband surprised me with a paid-for appointment for a prenatal massage here while we visited for the weekend. The facilities are really quite nice - everything seems designed to just relax you (seems obvious, but more so than I was expecting, is my point). Every member of the staff I encountered was great, and I wish I had noted their names for this review. A very friendly girl helped me at reception, and after descending some stairs to a room with a lovely fountain and filling my info out on the clipboard yet another friendly, helpful girl showed me the locker rooms, changing rooms, bathroom, vanity, and where to find the showers and sauna. She also helped me lock up my belongings and led me to a dimly lit room lined with comfy lounges, with a small kitchen off to the side where I was welcome to water, lemon water, tea, etc. Very calming music was playing over the speakers, and I could have just hung out in my robe there for an hour and been happy LOL My massage was with Jay, and he did a great job. I had some reservations about getting a massage 6 mos pregnant but Jay made sure the pads used to allow me to lay on my tummy were spaced correctly and very comfortable. He used the perfect amount of pressure per my preferences and I really almost dozed off for part of it. It was lovely lol Since my massage was a gift I can't speak to the price but my husband assured me the tip was included so I didn't have to worry about digging money out at any point afterwards which is really nice. I would definitely go back here again. read more

excellent excellent I spent 7 hours of pampering today at the spa ,everyone was so wonderful,the service was exceptional there should be 10 stars to rate my experience! I'm looking forward to my next visit ... the atmosphere was great...thanks to everyone there for making my experience a very comforting & enjoyable one I will surely recommend this spa to my family & Friends !y read more

Beautiful facilities! Everything was so clean and everyone was so polite and helpful! So relaxing!

We booked our massages by phone in advance. They called back within a few minutes to say that that time wasn't actually available. We had to move a full hour earlier than we had originally agreed upon. When we arrived, the girl at reception routed us down an elevator to the actual spa. There was nobody there. A few clipboards sat unattended at a desk. We grabbed them and filled out the required information. Some information seemed fairly unnecessary and unrelated to the massage I had signed up for (EX: profession), so when a staff member finally came by I asked if I could leave those fields blank. She said that every field was mandatory. She brought me into an area labeled men's locker room and gave me some quick instructions before promptly disappearing. I had the vague impression that I was supposed to shower and head through some door when I was ready. When I finished, I headed through the door and found an empty waiting area with some fancy chairs, water, green tea, and no instructions. I had a drink and sat down, assuming that someone would be with me. It took a while but eventually someone came by and confirmed that I was supposed to be waiting. Finally, my massage therapist came out. She was a lovely lady (minus a few fingers) and the primary reason that this review isn't bad. I had a wonderful hour and a half with her as she listened to my inane stories and worked on my heavily knotted muscles. At the end, I was informed that I could go back the showering area and use the sauna and steam room before leaving. Sadly, the steam room was broken during my stay. I got my stuff and went back to the uncomfortably empty paperwork area to wait for my wife before leaving. read more