I am giving this review a 1 star because unfortunately I cannot give it 0 stars. I am utterly appalled at the POOR quality of service I, and the rest of our bridal party received. Being the maid of honor I booked a hotel room at Catfish Bend and a complete spa day for the bride and us bridesmaids for our bachelorette party. Upon walking into the spa the employees appeared less than enthusiastic. Standing with arms crossed, rolling their eyes, or simply ignoring us with their faces buried in cell phone screens. The pedicures we received we horrible. The girl who did mine cut my big toenail so far down it began bleeding and proceed to pour acetone over the toe. Needless to say it burnt like fire. All 4 of us opted for the French painted toenails which looked like a small child had painted on. Crooked lines, missed spots, and milky white polish...not even pure white! Despite there being 3 different technicians all of our pedicures looked a different shade of awful. Next were our shellac manicures. I am no rookie to shellac manicures, I get them almost every 2 weeks. The application was sloppy and the end result was, once again, horrible. The shellac was not taken all the way to the sides of the nails, thicker in some areas, thinner in others, and began to peel and chip hours after we left. We were all so disappointed with our services, not to mention how ridiculously expensive they were for such horrible end product! We went back to the salon the day after to complain and the very understanding salon manager, Justin, refunded us 30% of our money. Although we would have preferred a full refund we did not want to deal with this place of business any longer. I would NOT recommend this spa to my worst enemy. It IS NOT worth the money or time. read more

The Spa at Catfish Bend - This was the final product of my $55 pedicure. Milky white polish, uneven lines, top coat over the skin of the toes. Horrible! - Day Spas Near Me - Burlington, Iowa

The Qi was awesome! This is my only professional massage, so I have nothing to compare it to, but it was great. We had the couples massage and it was very relaxing and romantic. The service was great for our entire time there. read more

Pamper yourself! This is my ultimate spa. You don't have to buy a day pass, just buy a spa service. Make sure it is not a salon service but a spa service. You have access to a tranquil waiting room, free flow champagne and wine, sauna, steam shower, hot tub, adult only room, showers furnished with name brand shampoos and conditioners. After your massage or facial, you are not rushed to vacate the room. Lounge around in soft robes and comfy massage sandals. You can order lunch to be delivered at the spa as well. When I had to write research papers, I would spend it all day at the Spa at Catfish Bend, Sign up for specials and become a regular. In December, attend their winter event where you can buy gift certificates for I believe 25% off. I buy enough to sustain me the whole year. I also use my fun card to make these purchases so that I can rewards from the hotel side as well. They treat you well, and I have never found a better deal. read more

I recently got my first facial here and it was not what I was expecting. The facial was just applying product to my face very lightly. Since it was my first time I had no idea what I was suppose to ask. I did mention that to the person but they wouldn't recommend anything or show me which products they used and what they do. I had my arms and hands massaged for like 30 seconds each and the "lotion" that was used wasn't lotion!!! It was hand soap and I told the person that it's so goopy and sticky and I was just reassured that it was lotion. After the facial which I don't recommend unless you can't put product on yourself. I washed my hands and what do you know they bubbled up so quick that the "lotion" was so soapy. The only employee there that was helpful in any way was the receptionist. She was very welcoming and answered all my questions instead of making me feel like I was stupid for asking. The atmosphere is quite lovely very relaxing and inviting. The Dry sauna isn't as hot as a sauna would be either. (Lady's room) read more

The Spa at Catfish Bend - Complimentary champagne - Day Spas Near Me - Burlington, Iowa

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I thoroughly enjoyed my first visit to this spa today. I have gone to many spas in various state and many experience today was top shelf!!!! Thomas did my 50 minute massage and it was fabulous!!!!! read more

First, I have had massages before, both here and other places. This place has become a clown show. My wife and I went in for a couples massage for my birthday, booked well in advance. During her massage my wife got nauseous, and remained ill-feeling for the rest of the day. Not relaxing at all, and neither of us have never experienced nausea after a massage before. Yes, she did hydrate afterward. Then, upon checking out, I was rung up, paid, and asked the receptionist several times "This is for the whole couples massage?" She said, "Yes" each time. Since we left, the Spa has been calling and harassing us, treating us like we did a dine-n-dash. EVEN THOUGH THEY ADMITTED THE RECEPTIONIST IS APPARENTLY NEW AND MESSED UP, TELLING US THE WRONG THING. Their employee messed up and they expect us to pay for it. I would be far more willing to work with the spa if they didn't treat customers like this. I think rather than hounding REPEAT CLIENTS, they would be better served training/supervising their staff properly, as well as admitting and eating the mistake (just like I would have to in my own business). I'm sure this review will cost far more business than what they 'say' we did not pay for. UPDATE: We are both still in pain days later after this experience. I have tracked down paperwork that shows I paid exactly what I was asked to pay for couple's massage. read more