Booked three consecutive massages for wife and out of town family. They were late to the first one, and told they didn't have any other appointments. After I called the owner to sort this out, he decides to shout at me about cancellation fees, when really I was upset about them being refused for the other two appointments. Now it appears he is trying to charge me for three full massages, even though he evidently only had us booked for one. He even charged this separately, $65 for the first massage and $130 for the "other two" they apparently didn't realize they had scheduled us for until we got off the phone! Not the class act I had hoped for. Really shocked to get this treatment from a local home town business like this. Now I have two hours worth of gift certificates I'm not going to be able to use. Just can't believe a business owner would let something go this wrong. read more