**Worst Experience Ever - Avoid at All Costs**
As a frequent traveler, I've come to expect basic levels of professionalism, cleanliness, and service from accommodations. This establishment failed on every count, and I feel obligated to warn others to avoid it entirely.
Upon arrival, after an exhausting journey, I was met with astonishingly poor customer service. The customer service agent, Mr. Eliott Pearson, appeared disengaged, uninterested, and entirely unfit for his role. He answered my inquiries with noticeable delays and a careless attitude, leaving me to repeat myself multiple times. His lack of professionalism set the tone for what would become the most unpleasant stay I have ever endured.
To make matters worse, the facility provided no internet throughout my stay, despite multiple reports to management. This was not only inconvenient but unacceptable, especially given that internet access is a standard expectation in any modern accommodation.
The condition of the room was equally deplorable. The shower was filthy, with no signs of proper cleaning or maintenance. To add insult to injury, the room lacked basic toiletries - no shampoo, no soap - forcing me to leave and purchase my own from a nearby store. The bed was broken, making it difficult to sleep, and the room lacked a closet altogether. The heater, which was essential during my stay, took an unreasonable amount of time to function properly.
The noise levels were unbearable. The walls are paper-thin, and the residents (many of whom seemed to have no regard for others) were loud until well past 11 p.m. The lack of soundproofing made it impossible to rest or relax.
This experience has been a complete disaster, and I would not recommend this place to anyone. It is clear the management does not care about its guests or maintaining basic standards of hospitality. For the first time, I feel compelled to file and will file an official complaint with the city regarding this rental property.
To prospective guests: steer clear of this place. You deserve better than the unacceptable conditions and disgraceful customer service this property offers. If I could give zero stars, I would.
-- A deeply dissatisfied guest read more