I lived at Tom Scott Apartments, managed by Greystar, and my experience was extremely frustrating and felt predatory. I completed my 14‑month lease and moved out on 2/4/26. I submitted a 45‑day notice instead of 60 and the leasing office accepted it without warning that I would be charged an extra $1,637.07 for insufficient notice. My final February statement showed no balance and only after I moved out did I receive the bill. When I called, I spoke with Dalton from the leasing office. At no point was it made clear that 45 days would trigger another full month of rent. I paid the balance to protect my credit, but this felt intentional, misleading, and predatory. The amenities like the pool and gym are frequently closed, the outdoor TVs don't even have remotes, and when it gets warm the property reeks like dog urine all over the complex. For what they charge in rent, this is unacceptable. Do not rent here. Get everything in writing and think twice before dealing with management. read more

DONT DO IT! If I could give this place zero stars, I would just because of the move in and move out experience. The move-in experience was so messy because the management team was so unorganized. And for move out they will try to squeeze every dollar they can out of you. We left our apartment in just as good (if not better) condition than when we moved in, which wasn't good to begin with, and we made sure to document all of that. For move out we even hired a professional cleaner and they still charged us for a ridiculous list of "damages" that were either non existent, normal wear, or things we already moved into the apt with. When we asked for proof, they sent low quality photos of random walls and things where you couldn't even see a mark. They only started being somewhat responsive after we told them how we filed a claim with the ATTORNEY GENERALS office. Otherwise they refused to cooperate and discuss the charges fairly. They also charged us for an extra week worth of rent past our move out date, even though all keys were turned in on time and they received a written notice before the deadline. If you value honesty, transparency, or basic fairness, do not rent here. I want to save you from the headache and loss of money. Shoutout to the maintenance team though they were always super nice and great to work with! read more

Worst Apartment Complex! I had problems with my neighbor and the apartment complex did nothing about it. I made several police and security reports regarding this neighbor's harassment and noise disturbance. This ultimately forced me to break my lease agreement and moved out. Managers were not willing to work with me to waive the lease termination fee despite them fully aware of what happened. Both the manager and assistant manager were not helpful. They withheld information and did not answer my questions fully. I asked about the payment options regarding the lease termination fee. There are two options the buy out fee or the accelerated rent (more expensive). I asked about the process of paying the buy out fee. I was not informed how to pay it. I know it is on the lease agreement but it would have been nice to let me know when I asked. Now I missed the deadline for the buy out fee and they are now charging me over $10,000. Definitely worst management! They have also been refusing to give us the corporate contact information. They knew they were doing something wrong! read more

So many amazing things to say about this community: I first want to start by giving a HUGE shout out to Kim for her amazing tour and the knowledge she has about this property. As someone who worked in leasing for 5+ years, Kim is the type of person that you can tell LOVES the property she is at. The minute my boyfriend and I got home, we applied! The property is beautiful and the units have so much space, for a perfect price. What really drew me in was the amenities.. everything was just the perfect amount and wasn't overbearing. My boyfriend and I applied for the 2F and when we got home we immediately started looking at different ways we will decorate. 10/10:) read more

Looking to move to Scottsdale and toured The Tomscot. Kym Gates is so knowledgeable about both the property and the area. I am planning to apply in the new year. Loved the property and the location! read more

ABSOLUTELY HORRID experience living at Tomscot apartments. Front desk staff/leasing agents are rude. The package room is a DISASTER, I had 3 stolen packages in 8 months I lived there. There are cameras in the package room but they can't be looked at unless it by the police?! Absolutely useless. The apartments themselves feel like a jail cell, nothing homey about them, 10ft ceilings in only half of the apartment (kitchen/living room). Maintenance takes weeks to get to your service requests. If you still decide to move-in here, take pictures of everything: all documents, all damages prior to move-in, and take pictures of everything when you move out. Even take a picture of you handing the documents to the staff. They "lost" our move-in inspection sheet and are trying to charge us over $800 in damages. Replacement of a stovetop!? The unit is 6 years old, obviously you'll need to replace it eventually but we SHOULDN'T be charged for normal wear on an appliance. Definitely calling BS on some of these reviews. They either paid to have bad ones removed/hidden or added a ton of fake positive ones. Save your money and find somewhere newer for the same price. read more

If you want a stressed free apartment complex, this is not a right apartment for you, we have a lots of bad experience in this place , specialty poor communication. read more

They charged me over 17 k to live here for two weeks they said it was because the turn over rate wasn't as far as they thought it would be but I no for a fact so into my apt a week after I moved out! I moved out because the young women in the front office didn't understand minding her own business and scoffing at me to other tenants was not alright she also made it very clear I was not welcome there because it was taking me a little longer to buy the Ashley furniture she recommended and made sure to note that they prefer if you do not rent to own furniture Especially from Conn's home furniture read more

Still have not received my 1300.00 security deposit. And, I moved out over a month ago. You can not speak or email anyone in corporate. I looked up on LinkedIn was able to find the name of the regional manager for the Phoenix area. Her name Patrice Kimmerle. I emailed her and have not heard back. Jasmyn and Kat refused to give me any information . They are also accessing a $160.00 cleaning fee I was told, even though the place was spotless when I left. I have over 50 photos to prove it! read more

You get your bang for buck here. When so many communities have pulled back their amenities, TomScot has knocked it out of the park.

I just wanna say I love this complex!! The staff around the complex is amazing and especially the leasing office staff!! With all this chaos going on they've still been EXTREMELY helpful and attentive to my needs in the apartment or just things around the complex that needed to be addressed. Jasmyn was the first person I met and she had me hooked on the complex and convinced me to sign my first lease moving out here to Arizona end of last year. I'd have to say she is amazing! Extremely patient and helpful! She's always responsive if I have any issues in my unit that need to be addressed. If you're deciding on an apartment complex is highly recommend The Tomscot!! Amanda and Jasmyn run a smooth and well run leasing office! The whole leasing staff is very welcoming and helpful with any of the residents needs. Also the resident appreciation events they hold are AMAZING and so much FUN!!! read more

Lauren has got to be the worst tour guide ever. She had no sense of customer service at all. We arrived early and was treated like we were a nuisance to her. We were sent to a playroom and was left there for 25 mins and We had to go seek her out to remind her that we were still there waiting for her. The tour was a joke. She pretty much glossed over everything about the place. Keep in mind we had been given this tour before from Amanda which was a amazing tour person. Lauren seemed irritated by us, she answered no questions at all, she made no eye contact with us whatsoever and she pretty much sucked. The quote she gave us was overinflated compared to what we already had. We have the paperwork to compare. If this is the face of "Tomscot" then that is horrible! What a disappointment to the entire property. Put her out her misery of her misery and let her go already. I would never recommend this to anyone! read more

My husband and I moved to Scottsdale and into the TomScot a little over 3 months ago and we love it! The leasing staff is very friendly and responsive and the maintenance team is off the charts! We have had a couple of small adjustments made by maintenance and they are so respectful and helpful. The move-in process was a breeze and the apartments are exactly how they are depicted. My husband loves the golf simulator and I love the jacuzzi :) read more

The TOMSCOT - Bldg A pool - Apartments Near Me - Scottsdale, Arizona

I'm posting this to yelp because they have deleted multiple reviews in the last few months. Specifically my review to Google. Do yourself a favor and run from this place! The only good thing about the Tomscot is the location to old town, everything else about this place will make you hate your living conditions. Management is absolutely horrendous, if you want to be talked down to and told that what you are experiencing is probably not real, just go ahead and chat with anyone in the office. Good luck getting a response from anyone if you have a legitimate problem, once you sign your lease the team goes from being nice to not caring at all. We have folders of emails that were never responded to. The walls and doors are paper thin, if you're lucky enough to live anywhere other than the 4th floor you'll hear the people above you nonstop. If you want to break the rules, go ahead...dog poop everywhere, with no repercussions if you don't clean up after your animals. Speaking of animals the "two dog - 100lb limit" in the lease is a joke, our neighbor had 5 dogs, 4 of which were massive, aggressive German Shepards and they would bounce off the walls and were almost never on a leash(also in the lease - pets on leashes at all times). Security...non existent, the gates to the garage were broken and stuck open more often than not. If this place doesn't get its act together they are going to end up with a lawsuit. Good luck to anyone who moves in here, I hope your experience is much better than ours. read more

I have lived in Arizona for coming up on 7 years. The Tomscot is by far my favorite residence. The staff and maintenance crew are rockstars. The staff is always available to answer any questions or address any concerns. They plan fun and entertaining events month to month. I have never had a bad experience with them. If someone feels different it is probably because they went about the situation poorly. Maintenance, maintenance, maintenance. They seem to have an overall bad rep when living in apartments, but not here. They are the complete other side of that coin. They are constantly on top random issues and are always available to help. Like always.. they have a 24/7 hotline and I've used it. Above and beyond they take the time to explain issues and how to prevent them. The community is fun. If want to live under a rock I don't suggest you live here. On top of being engaging the complex supports many small businesses which is incredibly innovative. Lastly, if you like new places with new commodities (grill, gym, coffee machines...) The Tomscot is great. Can't say enough how pleased I am living here. It was the last stop on my apartment hunt a year ago and I am still here. But don't take my word for it. Give it a tour for yourself! read more

Worst apartment complex ever. Do not move here!! The leasing office is horrible and rude and should all be fired. Everyone who works for Tomscot is awful and terrible at their job. If you make a maintenance request they will not get back to you for at least a month to maybe fix it. And if you ever go in person or try and talk to anyone I guarantee that they haven't even thought about it since goy spoke to them last time and haven't spoken to any of their coworkers to fix it. For the price you pay to live there absolutely not worth it. Terrible Landlords and just an awful experience. I can't believe the people who work there have kept their jobs. They should feel embarrassed. How hard is it to see a maintenance request, read what it's for and then have the maintenance crew go fix it? Backed up with request hire Couple more people to work that day. Pathetic. Lazy. Incompetent. read more

Jasmyn and the squad make it feel like you're living in a resort. Thanks for being great guys!

Be prepared to spend $600-$1500 to move out of TOMSCOT due to cleaning and maintenance charges. Not one email, phone call or any type of communication when it comes to the move out process. Also if you plan on mounting your Tv...don't. Paint fee for that made up 3/4 of our move out bill. Elevators won't work, enjoy the exercise up the stairs. appliances break...hope your parents live near by to do your laundry for 2 months. Read your lease, they are sneaky. They moved us into a unit with severe scratches on the floor just to charge us for it 2 years later. Also never order anything by mail, package room looks like a bomb went off in there. If you're thinking about buying a house or living at TOMSCOT...buy the house cause you'll end up paying as much renting from a grey star property. read more

Yes, the complex may look nice. Although the office ladies are NO help. Managers are complete cunts and I can't wait until my lease is up. The package system they have is horrible! Better off living somewhere else unless you want to buy a ups mailbox. Don't move here. read more

I never write reviews but I had to share my experience here. I lived at the Tomscot for one year and I will say the move in and move out process was horrid due to the office staff. They are so unorganized, constantly losing mine and my roommates' paperwork and forms. They would call and email us saying they never received "xy&z" from us ... only to get another call later on saying that they actually did have it and misplaced it. Oops! They also tried to charge us for a key fob after moving out and claimed they never received it even though we turned them in. Because of this they also tried to bill us daily charges because "we hadn't communicated we moved out" to them- even though we did both verbally and multiple written notices. (that is just the latest example of them being unorganized). They do not communicate to each other, are unprofessional- especially Kat, who was extremely rude and had a huge attitude over the phone when I was trying to have a conversation with her during the move out process. Oh and don't get your mail delivered there. The package room is an absolute mess, basically a free for all to any resident and it is so hard to find your packages in there. I've had residents tell me their packages were stolen. I also had a package stuck in the locker parcel, and I asked Kym at the front desk if she could check if it was in there for me. I was told Kym "checked and it was not there", so I got Amazon to replace my package. A couple of days later after I had already moved out, Kym said she checked and found it. Too late. Pretty sure I was lied to the first time I asked about them checking for me. The Tomscot really tries to milk your money out of you. They also sent us a $400 bill after moving out which was very vague and said "cleaning and painting fee". Never have I ever had an apartment do this. Isn't it expected that they will have to clean before a new tenant moves in anyways, even though we did clean it after moving out as well? BS. The apartment is beautiful and a nice space which is why I gave 2 stars. But the elevators are broken 50% of the time. I hate leaving negative reviews but myself and my roommates where so upset and frustrated about our experience with the staff there, so I thought a heads up for anyone else thinking about moving here was necessary. read more

FANTASTIC. From the search and finding a place to getting moved in, and then anything that goes awry, the team are always looking after you. My experience has been seamless and well supported. Two buildings with very different lifestyles. Love it. read more

STAFF: Very professional and courteous from front office to maintenance. Quick to respond to any requests or questions. Worked with Amanda initially who was fantastic but have had excellent experiences with other staff members as well. AMENITIES: Amazing! Beautiful pool areas. Building 1 has a very social atmosphere and definitely more of a fun/party pool area. People actually use the ping pong tables and other game set ups on a regular basis. Can be a little noisy if your room faces the pool area but that's to be expected considering the atmosphere. Building 2 is definitely more of a SPA vibe and best choice if you prefer a quieter scene. Gym is great with state of the art cardio and agility equipment. Been taking full advantage of the PELOTON bikes. INDOOR GOLF SIMULATOR with couches and a flat screen tv for hosting - Main reason I signed up! lol Business/common area is great for those who work from home or want to entertain. They have FREE STARBUCKS! Dog Play Area: I personally take my pup on bathroom walks around the perimeter of the complex where they have doggy bag stations in very convenient locations. Bonus: Almost every night around 9pm a lot of residents get together with their dogs in the play area to let them play. Complex and residents have been very pet friendly. Chaparral Dog Park is also close by and one of the best parks I've been to. APARTMENTS: Beautiful with tons of storage space. Can't hear neighbors at all. They sell themselves. read more

I am beyond obsessed with The Tomscot so when my best friend asked to be roommates there was zero hesitation for where we wanted to be! An absolute shoutout to Lauren and Kim for assisting in the process to hunt down the perfect spot for us!!! We are beyond excited to start our newest journey with such incredible staff and a beautiful place to live. :) read more

I had the pleasure of working with Jasmyn during my application and move in process. She was absolutely excellent! She made every step enjoyable and easy, from start to finish. All my questions and concerns were answered right away and I now am loving my new apartment! Best leasing agent ever read more

So while applying for this apartment, my girlfriend and I were very interested in the Tom Scott and decided to give it a shot. It was our first time moving to Scottsdale and Caitlyn Songco helped my girl friend and I out throughout the process. She was very professional, thorough with all the documents we need and it went smoothly. She was so good at her job we only wanted to talk to her. As a end result, because of her great customer service we decided to move in the Tom Scott! Caitlyn is the real deal and deserves a raise!! read more

DO NOT LIVE HERE!! Unless you're trying to live at a club. I'm a current resident and there is CONSTANT bass shaking my apartment. You would think since their walls are SO thin that they wouldn't allow residents to blast subwoofers, but they do. And when you try and call about it, theres no one to reach, or they write a noise complaint and do nothing about it. This issue causes me and my boyfriend constant migraines, to the point where some nights I go to his place just so I can have a quiet sleep. If you want to be happy and peaceful in your home, don't live here. read more

My fiancé and I just moved in this past weekend - and wow! The move-in process so was simple and easy -- we have Emma P. to thank for that! When we first came in to check-out the apartments, she was super helpful and accommodating from the get-go. The apartment community is beautiful and a reasonable price for their HUGE layouts. With the beautiful apartment and Emma's exceptional customer service, it made our decision easy to end our apartment search and move forward with The TomScot. We're excited to call the TomScot home! Thank you, Emma, for everything. :) read more

Wow. I found happiness in Scottsdale. I moved here from Cali. After living in North Scottsdale and PV, I found my home at The Tom Scot. Friendly neighbors. Amazing front office staff. Super modern, brand new building. State of the Art fitness facility - and my favorite part, SUPER CLEAN. This place is run very well. Kinda of like a 4 star hotel. I LOVE IT here. I am very grateful to have found it, it is also super close to everything - great places to eat and shopping. read more

Staff is vague when speaking to as if none know what their job entails and when asking them to do something they continuously pawn it off saying "let me reach out to someone". Don't expectant help within a reasonable time frame. read more

The Tomscot has been nothing but amazing for us. The management staff is so awesome and helpful, maintenance is quick and always on top of it, and the community is so fun. The host free community events once a month i.e. wine nights, movies by the pool, BBQ's, etc. It is the perfect location, and a very great place to live! Thank you Tomscot for being so amazing! read more

I have never had such a great experience before living at the Tomscot. The staff is so awesome, especially Caitlyn. They are all willing to go the extra mile to make sure your experience is the best The Tomscot is such an enjoyable place to live. The maintenance people are always quick to respond to anything you need fixed outside/inside of your apartment. I would recommend the Tomscot and Caitlyn to anyone in the search of an apartment in Scottsdale! read more

Awesome apartments and fastest move-in ever!! Caitlynn was more than helpful with the stressful process of applying and signing a lease. The apartments I originally was going to move into, didn't end up working out with timing... But with Caitlynn's help, I was able to move-in in 3 days! read more

Lauren was absolutely fantastic, when I came in I was greeted with a friendly smile and warm welcome. She took me on a tour of the apartments and all the amenities. While not only showing me how nice the apartment was but also how nice the community there was! I was absolutely blown away with how professional and kind she was. Unfortunately there were no available apartments at the time but the tomscot is at the top of my list for where I want to live when there is an opening! You have one of the best employees I've ever seen who makes you already feel at home! Lauren is a very valuable employee and should get praised for how well she does! read more

Everythings great except the fact that the outside reserved parking is not actually "reserved". I have been here a mere 3 weeks and every week I have to pray that no idiot parks in my spot that I am paying for monthly. The fact that they dont let you tow the stupid kids that park there on the weekend just means that you can park literally anywhere outside even if it is reserved, and no one can do anything about it but leave a note. They need better towing management for outside parking or just make it free because its literally still a free for all. No one will follow the rules if there are 0 consequences. I will update this review once this problem is resolved read more

I don't typically write shitty reviews but this place has earned it. I moved in January of 2020 and it has only gone downhill since. The leasing office is constantly switching staff, losing paperwork, ignoring phone calls, etc. I spent 6+ months on a month to month lease because my paperwork was filled out incorrectly, then lost, then the person helping me was fired so we had to start over completely. After talking with manager and being told she would resolve our issues and get the lease smoothed out, she quit and we had to start over again. Every time they sent the new lease, something was incorrect and I had to point it out since they were never aware. This went on for another month or so. Since our most recent renewal, our portal shows over double the correct amount, with multiple rent charges (all different rates), multiple pet rent charges, $600 for the last 6 months of our garage spot (because they conveniently denied knowing we were paying for it all along), random late fees, etc. I have since called the office multiple times and am only told that they cannot help me and that I will get a call back, which of course, does not happen. This has gone on for the last year. The worst management I have ever seen. Save your money and live elsewhere. read more

There are lounge chairs in the pool area that are amplified with subwoofers. It sounds like there is a concert outside of my home throughout the day and at night. The sound from the lounge chairs is so powerful that even when the music is being played at a moderate level, I can hear it from the furthest end of my apartment. I hear constant thumping and bumping even when I am in the shower with the water running. Residents often blare the music and have no respect or consideration for their neighbors. At night when I am trying to rest, residents play the music while they are in the hot tub. Last Saturday, someone decided to blare the music at 2:00am. I was unable to fall back asleep the rest of the night. I have brought my concerns to the attention of management and I asked for the sound feature in the pool area to be removed since it is being abused and causing constant noise disturbances and there is no way to regulate the volume. Their response was that the owners want to keep the lounge chairs because they want to encourage social gatherings, despite the numerous noise complaints they have received. It's unfortunate because this unnecessary feature is causing me to dislike my home. I would not recommend living here if you enjoy a quiet space inside your home. read more

I stumbled into the leasing office not knowing what to expect. Caitlynn the leasing specialist immediately welcomed me with her smile and enthusiastic demeanor! I instantly felt at home. I can usually get a good sense of how my future living experience will be based upon my interaction with the leasing office staff, and let me tell you... I CANNOT WAIT TO MOVE IN! I am so excited to become part of the Tom Scot family. HUGE HUGE thank you to Caitlynn for making me feel so at home and welcome. Not to mention the property is so well maintained and absolutely stunning!!! I don't want to live anywhere else! I think everyone should feel lucky to live here. read more

The Tomscot is by far my favorite place i have ever lived. I've lived here for only a few short months, but i already plan on resigning my lease so no one can snatch up our apartment. Everything about this place just gets better and better, location is only a few minutes from Old town, the caring staff (shoutout Caitlynn in the front office), and the amenities. Even most of the people who live there are super friendly which is rare to find. Definitely recommend to anyone looking for an affordable place to live in Old Town. read more

I have been living at The TOMSCOT for six months now. I love the community and staff!! The apartments are built so well I do not hear my neighbors at all. Beautiful finishes abound. The staff is nice and attentive and the response time is great too. From my first tour to moving in, Jasmyn was always there to help and answer all of my questions. And to this day many months later she is still top notch!! The community activities are fun and plentiful!! read more

Tomscot Apartments in Scottsdale. I recently moved to the newly developed Tomscot Apts and I must compliment Michelle and the staff. .. The day of moving in, which could be understandingly stressful, Michelle greeted me outside the office with the keys and everything needed for the official move in... The process was made incredibly easy by her, and I was really impressed by the entire staff accommodating me and making a potential stressful situation, into a very smooth transition.. Thank you Michelle and Tomscot staff. read more