I actually went there about three years ago when I had a frozen right rear brake caliper and needed…read morequick service, so I went there, primarily because of the name, as I was new to Lincoln and didn't have a local mechanic. They carefully explained which parts I needed to replace when they easily could've convinced me to replace the whole brake set on both rear wheels. I was pleased with the speed, efficiency and honesty, so I had them do some additional work on the front end and changing the automatic transmission fluid. I was very pleased with the work and thought the price was reasonable. I'm writing this review now because they also recently helped me over the phone. I was having trouble with the left rear brake caliper and couldn't remember if they had changed the rotors on both sides when they worked on it previously. I called and they had the records to tell me exactly what they had done at the time. I mentioned that I was considering doing the work myself, and they were very understanding, agreeing that the price of labor for such work was considerable no matter where I would have the work done, and that they could certainly understand the rationale for trying to do the work myself. I also recently spoke to a neighbor who has gone to them for years, and had nothing but good things to say. I would highly recommend this business.

DR/TL: Darrin was SUPER nice and helpful and knowledgeable. If we have an auto issue in Lincoln I…read morewould definitely take my business there. We were traveling from our home 45 minutes west to Springfield/Branson Missouri area. We stopped in Lincoln for food and noticed a weird sound from the car. We called my brother-in-law who is knowledgeable about cars, told him what was going on and sent him a video. He said "Oof! Get it to a shop!" He said the harmonic balancer needed replaced. I asked him if he had any recommendations on the area but he didn't. We looked up mechanics on the area online and Urgent Care Auto came up and the name was very fitting. We were very close so we headed over. Darrin saw my video and also said it was the harmonic balancer. He was willing to fix it right then given our situation of needing to be in Missouri by 10am the next morning (it was around lunchtime) BUT he could only get the part the next day do to part availability (because of COVID). He did tell us we were looking at about $350 to fix but it might be a little cheaper at our home mechanic. We couldn't even find a rental and didn't have a way for family to bring us our other car so we had no choice but to go back home. He was a little nervous about that but he said some people drive around with this problem and never have an issue (although they shouldn't). He said keep the RPMs down so we took it easy on the way back. We got home and dropped it off to our local mechanic, who also said the same things, and they had it fixed while we were gone. Total fix cost: $350.

Trustworth, goes the extra mile for whatever my Jeep needs. Wheels look fantastic after careful…read moreattention by mechanic. THX. Only place I will trust with my Commander. Whatever it needs.

The customer service is excellent. They are honest. They are reasonably priced. They are very…read moreaccommodating in helping you get a ride when they need to keep your car. They are reliable.

These guys have treated me well for over 20 years and i will keep them as my go to.They will…read moreprovide service if you can't drive n deliver your vehicle to you if needed.

I've been coming here for over 5 years for oil changes and maintenance, and they always deliver…read moretop-notch service. I really appreciate the digital check they do, sending pictures to show exactly what needs attention soon--it's honest and transparent. The staff is super friendly, and the new remodel looks fantastic! If you're looking for reliable service at reasonable prices, this is the place to go!

Had an awesome experience with Chilsons, it is a comfortable, easy going atmosphere you could tell…read morethat they are family and not just trying to take money for their own devices I really care about people and their cars. I called and got a wonderful reception and offer to get a diagnosis and if the repairs are done in shop, the diagnostic fee is included in repairs. They were very friendly very communicative, seemed very honest and interested in making sure that you had a great experience. I was able to hang out in the shop office while they looked at my car and tried to figure out what was going on. It was a very nice experience, a lot different than a lot of other mechanics that I've visited in my lifetime. I would definitely recommend you visit their shop or at least give them a call and see what they might be able to help you with. Very happy and will come back again soon.

Chilsons Automotive is the best small shop in town! They're always great about getting my vehicles…read morein in a timely fashion, and things done right. Aron and the guys are the best!

They fixed tires on our vehicle. They were extremely friendly, and were motivated to help us. No…read morecomplaints.

Fast and reliable. All questions answered with straight answers. After repairs were done the let me…read moretalk to the tech.

South location. Went for an oil change. They broke cap and then made me pay for new one. Didn't…read morefill tires or fill any liquids. No communication on when car would be done.

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

If you are looking for excellent service and more importantly a HONEST automotive repair business,…read morethis is the place. Will not take our family cars anywhere else.

My name is Bryan and i have a 99 expedition. Chad fixed my truck and did a great job on it. I…read morereally appreciate him because i was in a bad situation. He was very nice and explained everything well. And did not over charge me. I will continue taking my business to him.