" Terrell Outlet Manager Kristen" MADE ME FEEL LIKE A CRIMINAL! Please note: This is lengthy but…read moreimportant. I recently purchased a pair of AirMax from this location and the airbubble popped on the left shoe. I am not sure what happened, but I cannot see any hole or visible damage to the shoe. If I had to guess its probably weight related. I am not the most athletic guy despite my choice in athletic shoes lol. Ok here is what happened, I went in today to purchase a new pair of shoes around 1:00pm 9.9.2022. I was greeted by one of the associates who very professionally asked me if they could help? I stated yes I am looking for a new pair of shoes and explained my shoe situation. Never once did I mention or ask for a refund, however the associate mentioned that since the shoes were not that old that I should speak to the Manager and see if there was anything they could do, after all what could it hurt and I just paid $160.00 for these shoes. A few minutes later, I was met on the aisle by Kristen one of the Managers on duty. She asked me how she could help so I explained the situation. I could tell by her body language that she instantly was looking for a way out of the situation. She asked me to take of my shoe so she could inspect it. I said ok no problem right here in the aisle with customers she said yes. What she didnt know is that these are my work shoes, I wear them 12hrs a day and they could be stinky. But I took the shoe off and handed it to her. She looked at the shoe and instantly stated are you sure you bought these a month ago, it looks like the tread is pretty much gone? I stated yes and that my job requires me to stand and walk for 12hrs a day around 7-10 miles daily. She stated that she did have the ability to refund or exchange the shoes but it was up to her descretion. At this point she is making me feel like I am trying to manipulate her or that I purposely sabotaged the shoe to get a new free pair. She asked me what where I worked and I stated a warehouse here in Terrell. She then stated dont you know your not supposed to wear these type of shoes in a warehouse, that you could have stepped on a nail or anything could have happened. I kept thinking about how I was not the one who brought up speaking to her and that it was just a recommendation. I was made to feel like a criminal who somehow was trying to mastermind this plan to swindle her Nike outlet for replacment shoes. As I stood there with my Gift card for Nike inhand that I won in a raffle from my job, I just wanted out of the situation. Kristen stated let me call my hire up's and see if they are willing to do anything for you. I dont think she noticed that I was only one aisle over after a few minutes and I overheard something along the lines of " People always trying to get something for free". Kristen locates me shortly and states that she will not be able to help me because she doesnt believe the bubble popped from normal wear and tear or that the shoes were only a month old. I was done with the Interrogation at that point so I just stated thank you and left the store. Seemingly unaware of how she just made a customer feel, super embarrased as all this took place in the middle of the store. It was obvious she was gleaming in victory and pleased with Superior Managment Skills. I wanted to run out of the store as fast as one popped AirMax could take me. I feel sorry for her associates and if she reads this I hope she doesnt take it out on the one associate that tried to help me. He was the only reason I debated on not writting this review. If your wondering what my shoes looked like, I have attached a picture. Note that the shoe strings are still tied the same as when they were purchased one month ago. Respectfully Rusty Cobb

Disappointed, would never go there again, 0 star for this Nike store, and this place should be shut…read moredown, because they don't do business, they only do profit I guess, most of the racist people working there, especially two store Managers Juan and "Jenny" , they refused to follow the Nike 30 days return policy, also threatened me to take my staff out of the store, wow! Really! Are those people actually working for Nike? I believe they just ruined the Nike reputation on customer service. They told me that if you buy an item in 5, they do not take return for that, I was confused as hell, I read the Nike return policy again and again: Whether you shop on Nike.com, in any of the Nike apps, or at a Nike store, we provide you 30 days to take your Nike and Converse purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 30 days. That also includes custom Nike By You sneakers. After got kick out by the Manager Juan, I immediately drove up to the Nike Allen premium outlet, do the return with same items, the employee there process my return right the way and without even ask a question. Wow Nike! Please investigate the store in Terrell, enforce the Nike return policy, instead of treating people differently.

Hmm...well they sell shoes? Not sure what want here in a review lol it's a shoe store that sells…read moretons of shoes for your feet. Go buy some better ones than those crap shoes from Walmart

Bough 4 pairs of shoes today. It took us a long time because we kept having to go back and pick…read moreother ones. They don't carry a lot of my size and told me I could order them. Then when I tried to order they told me not those love the shoes I got but they need to carry more sizes

Rude customer service. They mistakenly gave a 5$ discount I was trying to save for my next…read morepurchase. They couldn't back out of it but told me they would give me the discount for this and the next purchase. Proceeds to not give it to me after saying she would. Shes giving me horrible attitude, saying she's trying to explain but using excessive hand gestures and says she's "matching" my energy?? As a cashier there's no need for you to copy my energy.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

My go-to shoe store. 98% of the time I find something. Now this location in Mesquite is back in the…read morecut. The street Google GPS had me take I didn't see the signage . But on the main road you will see it. And DSW is not just shoes. I have also found scarves, hats, and purses. Yes you have to spend to earn rewards but they also offer deals regularly. Customer service is good. The associates are helpful and you can order online if your shoes aren't in store. DSW bring Audrey Brooke back! That's my girl and her items are quality and last. Thxs DSW!

Been in one, you been to them all. However, this location always seems to be well stocked and I…read morehave always been able to find what I am looking for. The staff is friendly and very helpful. Parking is always available however it is in a very busy intersection during the weekend.

I brought my son in for some school shoes at the rockwall location saturday. We were trying on a…read morepair of shoes at the end of an aisle and on the next aisle over, I heard a lady on her phone cursing and discussing personal habits (of the dr*g type) with the individual on the other end....... MY CHILD WAS HEARING THIS! I didn't want any conflict while having my son with me, so we just left the store. To the short Caucasian,lady with the blue glasses, please do better. Shoe Carnival... are background checks or drug screens a requirement for employment?

From the moment we stepped through the doors of Shoe Carnival, we were warmly welcomed by the…read morefriendly staff, setting the tone for a delightful shopping excursion. The store boasts an impressive array of high-quality shoes, catering to a diverse range of tastes and preferences.In addition to their extensive shoe collection, Shoe Carnival offers a wide selection of socks from various brands, providing customers with the perfect complement to their footwear. The staff's helpful demeanor and product knowledge further enhance the overall shopping experience, ensuring that every visit is enjoyable and rewarding.Overall it was an excellent experience!

Racquet and Jog is great spot for casual sportswear and extensive running shoe selection.read more

Amazing service. My mom has a difficult time finding tennis shoes and Hailey was so patient and…read moreaccommodating. I definitely recommend this location and will keep going back. Thank you Hailey!

Jordyn at Groovy's in Forney is absolutely the best! She is always so helpful and somehow manages…read moreto find pieces that look amazing on me every time I come in. Shopping can be hit or miss, but Jordyn makes it easy and actually fun. She really has an eye for what works and takes the time to help you feel confident in what you're wearing. If you're in Forney and need a little help finding outfits that truly fit and flatter, go see Jordyn--you won't be disappointed!

The service was amazing LULU was great !!!!!! So sweet and helpful. We loved the new collection .read more

Why did not someone tell me about this place . I was looking for tennis shoes. Found some that I…read moreliked . They were on sale . I also did not know that I could wear a youth size . I ware a size 7 1/2 in women's but in youth it was size 5 1/2 . So from now on when Someone asks me what size shoe I ware I will tell them I will be telling them 5 1/2 .will go back soon .

This place always has the most helpful staff. You're greeted when you walk in and they are so…read morefriendly. With so many shoes I thought I would have a hard time finding my size but the guy was close by to help. Price was very reasonable.

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

I stopped by Sneaker Politics when I was in Deep Ellum last weekend with my family. I didn't need…read moreany new sneakers, but since you can never have too many, I decided we should stop by. The service was helpful and friendly, and their selection of sneakers is pretty good (not the most extensive, but pretty good for a smaller shop). I found some sneakers and fit a little niche opening in my closet and took them home with me. Worth stopping if you need new sneakers or - like me - can never have enough sneakers.

Sneaker Politics makes it exceptionally difficult to get a refund, yet they embed a 'refund charge'…read moreinto the purchase price. I received a damaged pair of running shoes (Vomero Plus). I had multiple back and forth communications to rectify, including sending pictures in of the damaged product , and eventually mailing back the shoes in order to get the refund 'approved'. That was weeks ago. I have yet to receive my refund!