This review is for the location in Inglewood: I purchased a pair of boots here. The customer service today was good (as I was the only customer in, last time I went there was 2 staff on and both with someone so I left). I purchased the pair of boots on display, I asked if there was any discount as it was the display. The response was "I don't think they have even been tried on since there is stuffing in the them (the left one that was back stocked) I myself had tried the one on a few weekends prior, so I know that yes the one boot had been tried on, as it would have been by others as well.
As I have worked retail my entire life, I think it's standard that floor models or displays since handled and received some wear should be discounted (especially since this is something as intimate as shoes - think about sweat, maybe they weren't wearing socks- it's not something you can guarantee) I would have been happy with 5%. This is the a first time purchase with this company. They are very friendly but rather than giving me some excuses I would have like to been offered something. Being a first time buyer it would have made a lasting impression. read more