Quick synopsis...I work from home and lead teams/virtual events and this is the THIRD time in 2…read moremonths the network has failed for no scheduled reason--leaving me and my customers high and dry. Back after 11 years and no improvement in service. The response from their automated bot..."four hours". What??

Horrible customer service and took forever to get them to come out and fix the internet about 3…read moreweeks! If i could post this with no stars I would

I got the T mobile wifi. I like it, it's not having cable wifi. It's slow, and the transfer speed…read moreis spotty. It could be because the area im in could be the reason. That's why I gave a 3 star rating. I'd recommend it to my friends and family. They might have better luck with it.

There was know one in the store when I walked in, after a minute or so all three girls came from…read morethe back of the store. They seemed unhappy and were rude in which I didn't even get to do what I came for.

We visited this T-Mobile location intending to use our JUMP! upgrades for phones that the T-Mobile…read moreapp showed as available in the store. The associate also confirmed that the devices were physically present, but we were told that the phones available there could not be used to complete our upgrade and that the devices would instead have to be mailed to us. There may be a technical, promotional, or inventory-management reason for this distinction, but it was not made clear from the app or from the customer's perspective. We came to the store specifically because the phones appeared to be available there. Learning that "available in store" did not mean available for our in-store upgrade made the information functionally misleading. The associate was not the problem. The process was. We ultimately left and moved our service to Verizon, where we were able to obtain new phones that day. If JUMP! upgrades are subject to different inventory or fulfillment rules, T-Mobile should explain that clearly before customers travel to a store expecting to complete the transaction. The devices were present. The customers were present. The upgrade program was present. Only the ability to unite these parties in commerce was missing.

Always giving wrong information, constant waste of time. I'd rather call customer service and be…read moreput on hold for 1h45mins than go into this physical store.

Cox came out and repositioned the cable from my previous review and they finally got it right. So…read more I will move them into the OK category for now. It appears fixed without any bad consequences-will wait and see. My review has gone from negative 5 stars to 4 stars now because it was fixed good like the picture shows before and after. But 1 star less for all the trouble I had to go through is fair I think. I wanted to give you all an update so you know that they did fix it after effort on my part, so that's a plus for them I needed to recognize here.

Does someone among my friends have a connection or experience that might help me get proper service…read moreby Cox Cable Company in Macon, Georgia? If so, please let me know who to contact to get a bucket up the pole to fix the problem. I have been a Cox customer for 50 years, first ten in my ex husband's name, last 40 in my name. When I retired 15 years ago, I bundled phone, t.v., and internet, and added 15 movie channels, expecting the expense to be my main entertainment in retirement. I started paying about $180.00 month and it is now $240.00 monthly. I've had trouble with the t.v. going down frequently requiring reboots, etc. for several years. In the last three months of 2024, I had four house calls. They have replaced the box several times. EOM November the technician climbed the pole, ran tests and said the men in the bucket needed to make the repairs; they would probably come at night and I didn't need to be available. They did not call to confirm a time, they did not send an email, they were not on the security system camera, but the records show they dropped by and left as no one was home. I have repeatedly told the various techs that it generally happens when it is raining or very cold. Since early November I have had to have a system reboot eleven times. Sometimes it works easy, but often it takes a service representative a half hour to get it done. It went down twice 1/1/25. The same tech came for his 2nd time, again climbed the pole, ran 5 test, and said 4 failed. He couldn't give us details as to WHY they never came with the bucket to repair, but acknowledged they did not make the repairs he requested. On Jan. 6th the t.v. went down again. Although the automatic reboot worked, Doug called and got someone named Erica. She set up a service call for today between 1:00 and 3:00. I just got a call from a technician with an accent. He (M. J.) said he couldn't fix it himself but would escalate the request for the bucket to come. I contacted Cox, and could not be connected to Erica. I explained everything to the service rep. He again said the request for the bucket would be escalated. I asked to talk to a supervisor. I was put on hold. No one came on the line as a supervisor. I am livid. UPDATE; Talked to another rep. This one listened to my whole deal. He explained the system better. It generally takes a full week for the bucket truck to come out. I do not need to be home. They do not inform me of anything. In three days I will call to view the status of the ticket. They can open up and tell me if they have been up the pole to fix it or if it is still pending (which it is now). I did tell the young man I will give it a week and if it isn't fixed I will contact the FCC and file a complaint. Still hoping someone will come up with a connection at Cox Cable to get it done.

Avoid this Spectrum store at all costs. I went in for a routine equipment swap pre-arranged by…read moreSpectrum phone support, only to be met with relentless attitude and condescension from the clerk. When I explained support had placed a pickup order, she brushed me off saying, "it's just strange times." She made unprofessional remarks about my last name, gave snide responses when I asked simple questions about technician dispatches, and acted confused when I tried to return the broken gear support instructed me to drop off. Save yourself the headache--skip this store entirely and just have support mail your equipment or send a technician. A formal complaint has been filed, and if the visiting technician confirms their equipment came from this store, a second complaint will be submitted for blatant dishonesty.

Nov 2025 Update:…read more After my Internet only bill hit $100.00/mo :-( , I've been looking for an alternate provider. And, because I only have Internet for my place, it took a bit of research to find another provider. But, once I did, canceling Spectrum service was not easy! I know the CSR has a speil that he has to go through, to try and keep you as a customer (going so far as to offer, 1Gb service for$40.00/mo.; Why couldn't they have offered a discount when I called a few weeks previously asking about it?). But, between that, and asking irrelevant (and, irritating) questions, such as who's my Cellphone provider and, how much I pay, it's ridiculous that it took over 14 minutes to cancel the service. And, on top of that, I have to return the modem and router to either, a Spectrum Store. Or, send the stuff back via, The UPS Store. :-( Though, I did like them, their price increases have gotten out of hand.