*Discrimination against people with diabilities. Very worrying.*
Very disappointed, and terryfying end to our dinner at Sailmaster.
We found the manager at this venue to have an unjustifyably short temper, to fly off the handle and verbally attack our guests without knowing the facts of a situation, being very aggressive, intimidating, and frighteningly in his unacceptable power-tripping behaviour.
We had a family dinner to celebrate a birthday, with about 20-30 guests throughout the late afternoon and dinnertime.
We had booked tables well in advance, and collectivley spent an extremely large amount of money on drinks and food in the venue. Everything seemed to go well as far as we knew - we communicated with staff respectuflly and even gave them a large cash tip as a gratuitiy.
The quality of the meals was quite good, and individual bartenders and waiters were very professional.
However, the duty manager named Matty was then overheard speaking disparagingly about members of our party, telling his staff he didn't want anyone serving vodka to our guests (I heard him say this, without ever telling me he had concerns, and I was completely sober and overseeing the event).
Matt took a hostile dislike to our group, and I didn't know why.
Some of our group were Aboriginal, some aged younger, some elderly, some of Asian heritage, and some from the LGBTI community. Some also were people living with a Disability.
Matt then became very aggressive, disrespectful, and refused to communicate politely when an elderly member of our group, with an unfortunate disability for which he wears a hand brace, accidentally dropped a glass and it broke.
We had immediately apologised to a waitress and offered to pay for the breakage. We explained that the gentleman has a disability, and that the breakage was an honest mistake as he sometimes loses grip strength in his hand.
We expected some assistance cleaning up the broken glass, and we were willing to pay a breakage fee.
But all hell broke loose :(
Matt, the bad-tempered duty manager who had slandered our group earlier that evening, used this accident provocation and descended upon our group with a very large and intimidating security bouncer behind him, and yelled at us and said we were all being kicked out.
I couldn't believe how he had inflamed and escalated a calm situation, so unnecessary and very threateningly!
I was completely sober and calm and attempted to discuss with him what was his concern, but he continued glaring and said "Out, you're out!".
So disproportionate was his behaviour, even some of his OWN staff members came and secretly apologied to us for his fury and rage, and his unprofessional behaviour. They were embarrassed that he had attacked us verbally.
We left quickly, unsure whether his discrimination was more targeting to people with disabilities, to gay people, or to Aboriginal people.
Either way, this was terryfying and unjustified.
I have 15 independent witnesses and some video footage if any authorities want to see or hear what was done.
I warn people to beware of Matty, the power-tripping duty manager who threatens family gatherings with his security guards.
(It should be noted that other staff members including Sarah, Stefan, and Billy were professional and provided good service. Only Matt was unprofessional slanderous, and aggressive) read more