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    The Royal On Main

    5.0 (1 review)
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    Hampton Inn Batesville - Guest room

    Hampton Inn Batesville

    (10 reviews)

    Excellent customer service, clean and comfortable rooms. Good breakfast. All you need really. Not…read moremuch more to say I guess. I failed to get pictures but everything was nice.

    I stayed at the Hampton Inn by Hilton in Batesville, Arkansas, for two nights while attending the…read moreannual Cave City Watermelon Festival. Our total after-tax cost was $342, and unfortunately the overall condition of both the hotel and our guest room did not meet the level of quality I expect from the Hilton brand. I actually emailed management during my stay with detailed photos and a list of concerns because, as a hotel general manager myself, I believe issues should be brought directly to management first so they have an opportunity to address them. As of writing this review, I have not received a response. The staff members we interacted with were friendly and courteous, which I appreciate. However, the property's condition and attention to detail were disappointing. In our guest room (Room 410), we found numerous maintenance and cleanliness issues, including: * Wallpaper peeling from the walls in multiple locations * Shoe prints and dirt marks on the ceiling * Handprints and smudges on the walls * Greasy fingerprints on the entry door and headboard * Black mold visible inside the HVAC supply vents * Hair, dirt, and debris collected along the edges of the closet, bathroom, and entryway floors * Scrapes and dents in the drywall near the entrance * A loose toilet seat * Uneven bathroom tile with missing grout * Noticeable carpet stains between the beds and in front of the dresser area The deferred maintenance extended beyond the guest room as well. Wallpaper was peeling in the fourth-floor ice room and around the elevator lobby, giving the hotel a worn appearance. Breakfast was another disappointment. We arrived around 9:38 a.m., just before the end of service. While I understand breakfast was nearing its conclusion and the food that remained tasted good, the dining area was extremely messy. Counters were covered with food debris, empty serving pans remained out, and overall presentation suggested that the area had not been maintained throughout service. Regular tidying would have significantly improved the guest experience. None of these issues alone would have ruined our stay, but collectively they reflected a property that appears to be missing routine preventive maintenance and detailed housekeeping inspections. For the price we paid, I expected a much higher standard. Hampton Inn has built a reputation for consistency, cleanliness, and quality, and this property unfortunately did not reflect those expectations. I hope management takes these concerns seriously, performs a comprehensive room and public-area quality audit, and addresses both the maintenance deficiencies and housekeeping quality control. The employees were welcoming, but the property itself needs significant attention to meet the standards guests expect from the Hilton brand.

    Comfort Suites - Front entrance

    Comfort Suites

    (5 reviews)

    This is a well maintained older (built 2005) building, with all the little challenges that old…read morebuildings have. I had a chance to talk with the part time maintenance guy, a retired HVAC pro, they call him Energizer Bunny and it fits. If they gave him the budget he would fix everything, twice. It is also a "budget" place out on a highway a couple miles from the center of a small city - in Arkansas. Remember though location matters and sometimes that more than price point drives the condition of the property. I suspect that a Comfort Suite in Bentonville or Fayetteville is a little more "polished". We stayed for two nights while my wife was visiting Marshall Dry Goods. We had no specific issues. Our bed was fine, the wall cooling unit is a bit loud but they always are at this price point, it was also hot so the poor little thing had no breaks. The shower worked, no issues with the other facilities. It was clean, but there was a very slight background scent, not unpleasant just cleaning fumes layered over 21 years of people coming and going. There is no hot tub, they need to adjust that claim in their posting. The parking lot orientation is also a bit wonky, makes a whole line of the spaces a tight manuver to come and go. Everyone we engaged was pleasant, effective and good ambassadors for the town. We got good recommendations for restaurants that were honest and accurate. If we came back to town would have no reservations about staying again. If money were no object and they could afford to close for a month and do a top to bottom refresh on the whole property, restore the hot tub, heat the pool, fix every roof leak, gym equipment, etc. The old girl could be restored to her full potential.

    Google First of all, The booking.com or ANY other website…read moreyou go to shows that the pool is OPEN AND IT CLEARLY STATES there is a HOT TUB. We expected to come and swim and have fun! To say "false advertisement" is an understatement. The lady at the front desk was politely rude, which was unappreciated AND the beds we hard as a rock. I NOR MY family will NEVER stay at this hotel again. I feel like we deserve a refund. Seeing 140$ for the night leave my bank account and then turn around this morning to find the same room we stayed in go for 99$? are you kidding me? This place sucks. I'd be more than happy to change my review.. change your service and apply some hospitality. PSA: when the concierge puts out a sign that the pool is closed AFTER you check in, it may be a little shady. Also adding, that there isn't a hot tub on the property, when that was 99% the reason to go bc of our daughter.. it RUINED our whole weekend.

    Super 8 by Wyndham Batesville - Someone forgot their dope spoon behind

    Super 8 by Wyndham Batesville

    (14 reviews)

    $$

    It says select my experience.. well can't do it unless it had a 0 when we checked in it smelled…read morelike mildew then took my shoes off and found out the entire floor in the room was wet . Then we asked for a different room they moved us to the room right next door which was also dirty stinks like butt. Jessie went to take a shower and found feces in the tub . Looked like it has not been cleaned at all so GROSS SO WE HAVE DECITED TO LEAVE.. would not ever come back to the motel 6 in Batesville..

    Requested downstairs when I reserved a king size non smoking room since I am disabled and prone to…read morefalling checked in and yep room upstairs, door handle was broken or put on there wrong had to raise the handle up for it to open instead of down. Opened up the door finally and stepped in and almost fell out because of all the cigarette smoke smell it was horrible. Walked on in and the floor was dirty and all stained up looked terrible. Was super hot so started turning on lights, one lamp was flashing so looked closer and the shade on it was broken and laying on the bulb where you could see where the shade was burning from being on the bulb. Looked at the bed, 3 half size pillows, the pic showed 5 large ones for a king size but was just me so was ok, also only a sheet and no bedspread. So tired so laid down and looked at the ceiling and seen the fire alarm wasn't there, it looked like it had been ripped down so just wires. Didn't use my CPAP cause didn't want to be forced that smoky air. Bed was so hard so didn't get but a few hours of sleep. Woke up early, while standing at the sink brushing my teeth I touched the sink and thought the whole thing was gonna fall on me, that would of been bad. Was going to make coffee but it didn't work either. Have stayed before over the years but they have let it just completely run down. They need to close it and fix it up or shut it down. Don't stay here, I will not be back there. I will pay a few more dollars and stay at one of the others.

    The Royal On Main - hotels - Updated August 2026

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