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Batesville, AR

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The Royal On Main

5.0 (1 review)
Open • Open 24 hours

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5 months ago

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Hampton Inn Batesville - Guest room

Hampton Inn Batesville

(10 reviews)

Excellent customer service, clean and comfortable rooms. Good breakfast. All you need really. Not…read moremuch more to say I guess. I failed to get pictures but everything was nice.

I stayed at the Hampton Inn by Hilton in Batesville, Arkansas, for two nights while attending the…read moreannual Cave City Watermelon Festival. Our total after-tax cost was $342, and unfortunately the overall condition of both the hotel and our guest room did not meet the level of quality I expect from the Hilton brand. I actually emailed management during my stay with detailed photos and a list of concerns because, as a hotel general manager myself, I believe issues should be brought directly to management first so they have an opportunity to address them. As of writing this review, I have not received a response. The staff members we interacted with were friendly and courteous, which I appreciate. However, the property's condition and attention to detail were disappointing. In our guest room (Room 410), we found numerous maintenance and cleanliness issues, including: * Wallpaper peeling from the walls in multiple locations * Shoe prints and dirt marks on the ceiling * Handprints and smudges on the walls * Greasy fingerprints on the entry door and headboard * Black mold visible inside the HVAC supply vents * Hair, dirt, and debris collected along the edges of the closet, bathroom, and entryway floors * Scrapes and dents in the drywall near the entrance * A loose toilet seat * Uneven bathroom tile with missing grout * Noticeable carpet stains between the beds and in front of the dresser area The deferred maintenance extended beyond the guest room as well. Wallpaper was peeling in the fourth-floor ice room and around the elevator lobby, giving the hotel a worn appearance. Breakfast was another disappointment. We arrived around 9:38 a.m., just before the end of service. While I understand breakfast was nearing its conclusion and the food that remained tasted good, the dining area was extremely messy. Counters were covered with food debris, empty serving pans remained out, and overall presentation suggested that the area had not been maintained throughout service. Regular tidying would have significantly improved the guest experience. None of these issues alone would have ruined our stay, but collectively they reflected a property that appears to be missing routine preventive maintenance and detailed housekeeping inspections. For the price we paid, I expected a much higher standard. Hampton Inn has built a reputation for consistency, cleanliness, and quality, and this property unfortunately did not reflect those expectations. I hope management takes these concerns seriously, performs a comprehensive room and public-area quality audit, and addresses both the maintenance deficiencies and housekeeping quality control. The employees were welcoming, but the property itself needs significant attention to meet the standards guests expect from the Hilton brand.

Comfort Suites - Front entrance

Comfort Suites

(5 reviews)

This is a well maintained older (built 2005) building, with all the little challenges that old…read morebuildings have. I had a chance to talk with the part time maintenance guy, a retired HVAC pro, they call him Energizer Bunny and it fits. If they gave him the budget he would fix everything, twice. It is also a "budget" place out on a highway a couple miles from the center of a small city - in Arkansas. Remember though location matters and sometimes that more than price point drives the condition of the property. I suspect that a Comfort Suite in Bentonville or Fayetteville is a little more "polished". We stayed for two nights while my wife was visiting Marshall Dry Goods. We had no specific issues. Our bed was fine, the wall cooling unit is a bit loud but they always are at this price point, it was also hot so the poor little thing had no breaks. The shower worked, no issues with the other facilities. It was clean, but there was a very slight background scent, not unpleasant just cleaning fumes layered over 21 years of people coming and going. There is no hot tub, they need to adjust that claim in their posting. The parking lot orientation is also a bit wonky, makes a whole line of the spaces a tight manuver to come and go. Everyone we engaged was pleasant, effective and good ambassadors for the town. We got good recommendations for restaurants that were honest and accurate. If we came back to town would have no reservations about staying again. If money were no object and they could afford to close for a month and do a top to bottom refresh on the whole property, restore the hot tub, heat the pool, fix every roof leak, gym equipment, etc. The old girl could be restored to her full potential.

Google First of all, The booking.com or ANY other website…read moreyou go to shows that the pool is OPEN AND IT CLEARLY STATES there is a HOT TUB. We expected to come and swim and have fun! To say "false advertisement" is an understatement. The lady at the front desk was politely rude, which was unappreciated AND the beds we hard as a rock. I NOR MY family will NEVER stay at this hotel again. I feel like we deserve a refund. Seeing 140$ for the night leave my bank account and then turn around this morning to find the same room we stayed in go for 99$? are you kidding me? This place sucks. I'd be more than happy to change my review.. change your service and apply some hospitality. PSA: when the concierge puts out a sign that the pool is closed AFTER you check in, it may be a little shady. Also adding, that there isn't a hot tub on the property, when that was 99% the reason to go bc of our daughter.. it RUINED our whole weekend.

The Abbe House Inn - Front entrance

The Abbe House Inn

(14 reviews)

$

Let me start by saying how privileged I feel to write The Abbe House Inns first Yelp review. I will…read moredo my best to keep it short and to the point however there is SO much that needs to be said... The Abbe House is a beautiful, warm, and charming bed & breakfast located on a majestic piece of property just 10 minutes from Greers Ferry lake. They offer 10 or 11 clean and comfy rooms, each uniquely themed. We stayed in the "Roman Room" which had a beautiful view of the property and best of all included a huge bathroom and massive jacuzzi tub. The Abbe House Inn is owned and operated by the Herrington family with the help of a couple of close friends (sous chef and her family). ALL of the staff are absolutely amazing and make you feel like a part of the family. Their hospitality and down to earth nature was such a nice surprise since this place proves itself to be of "5 star" quality. Mark Herrington is the head chef as well as head honcho in charge. He has dedicated his career and life to running this B&B and boy does he have a lot on his plate! Not only does he cook amazing food, which compares to any fine dining experience that ive had; but he also does all of the inns booking, marketing, and even acts as ground keeper to this stunning property. The best part...Mark and his family (sous chef included) are legitimately cool freakin people! We had the best time hanging out on the back patio in the evenings. These people are well rounded, cultured, and down to earth. Next time you are in Heber Springs try this B&B instead of camping, you wont regret it!!

Everything about the Inn is perfection. We made a last minute reservation for the Jade room because…read morewe have a toddler and he could be rambunctious. After a 7 hour drive the Inn was cozy. There is alot of room for the toddler to burn off energy. The host are gracious, warm, and kind. Our room was secluded with private entrance and back exit to the beautiful backyard and courtyard. Slumber was heavenly. The breakfast was bacon, any style eggs, hash brown casserole, coffee, mimosas, etc. We will plan a stay anytime we visit. It isn't far from Collins Springs which is a must see.

Holiday Inn Express & Suites - Heber Springs - Hit Cocoa bar and matching tree. They put up at least a dozen Christmas trees.

Holiday Inn Express & Suites - Heber Springs

(16 reviews)

$$

We stay here 3 times a year and the staff is always wonderful. I needed a new room today but the…read morehotel was booked. F. Johnson, staff, got me a room!!! Thank you Holiday Inn!!

We had stayed at this hotel before and had a very good experience, which made this recent…read morefive-night stay across three rooms especially disappointing. The property no longer feels like the hotel we remembered, and the overall cleanliness, breakfast, and customer service have noticeably declined. On our first night, we opened the pull-out sofa for our child and found Cheetos, Cheetos stains, and hair on the bedding. We had to go to the front desk ourselves to report the issue and obtain clean bedding. It was extremely unpleasant and concerning that the sleeping area had not been properly cleaned. We also repeatedly experienced problems with the new coffee machines, which produced poor-quality coffee with grounds in the cups. I reported the issue to three breakfast staff members and a front desk employee, but nothing improved. After checkout, we learned that K-cups were available at the front desk, but no one mentioned this alternative when we first reported the problem. The breakfast offerings have also declined significantly. There were fewer choices, little variety from day to day, bacon only once during our five-day stay, and no longer a juice machine. Cookies that were previously available at check-in were also gone. When my sister asked about the cookies, she was told they were only made depending on "who is working and if they want to make them." Regardless of whether cookies are guaranteed, the response felt dismissive and unnecessarily rude. The most frustrating issue involved a disputed towel charge. I was charged for a towel stain that I do not believe we caused and contacted the hotel to question it. After my initial call, I followed up twice by email and received no response for weeks. I eventually had to contact the corporate office to get someone to address my concern, and only after that--and a third email to the hotel--did I finally receive a response. The lack of communication was extremely frustrating, particularly given that we had already dealt with a significant housekeeping issue ourselves on the first night. Individually, some of these issues might seem minor, but together they reflect a noticeable decline in cleanliness, consistency, communication, and customer service. We understand that ownership or operations can change, but those changes should not come at the expense of basic guest care. Overall, this stay was a major disappointment compared with our previous experiences. The repeated housekeeping and coffee problems, reduced breakfast offerings, dismissive staff interactions, disputed charge, and especially the lack of follow-up from management left us feeling that our concerns were not important. We hope the hotel takes this feedback seriously, because there is a significant difference between the experience we once enjoyed and what we experienced this time.

The Royal On Main - hotels - Updated October 2026

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