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    The Route Options

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - The Route Options

    Graphic design

    Web design

    Website development

    1 More Service

    Website maintenance

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    ShipCenter NMB

    ShipCenter NMB

    (4 reviews)

    I recently moved back to the neighborhood and have been in 4 times in the last few weeks for…read moreprinting or shipping. I was surprised each time by the customer service of the girl at the front desk, who was always a little bit rude and unwelcoming, but I let it slide. Today it surpassed all levels. My husband dropped off a business package for DHL at 1pm on Tuesday. We printed the labels, and they applied them and took the packages. According to the website, pick up is daily at 5pm. I see from the tracking that the packages haven't moved. These are urgent international business packages, extremely expensive, and prompt shipments are vital. I called on Wednesday, and was told that DHL didn't come Tuesday, but they would be coming on Wednesday. Again, Thursday morning there is no update, I called and she said DHL didn't show, and I can come pick up the packages. My husband went to pick up the package, and he complained about the service, saying that the customer should be called and informed that there was no pickup, and that timeliness is extremely important. She said "Don't tell me how to do my job", and said "I'm not giving you the packages", and proceeded to take them to the back and said "Have a good day". My husband said "what is your name, you're rude. Give me my packages". She ignored him continuing to the back with the packages, and so he walked behind the counter to retrieve our packages, videoing to document. She turned around and said "Rude?" and made a fist, and began to physically hit and slap him to prevent him from taking the packages. We have it all on video, and I'm sure it is on video inside the store. This is attempted theft and physical assault, my husband is quite shocked and upset. This is absolutely unacceptable. We expect to be provided with a phone number or email through which we can reach the OWNER ASAP for an explanation, or else we will file a police report.

    Diego and Michelle , besides being warm, personable and friendly, are diligent, prompt and…read morecourteous. I love having them nearby to fulfill all my postal needs, whether faxing, emailing, copying, shipping and mailing, whether domestic or international. They are an important presence in the neighborhood of Eastern Shores and North Miami Beach. It would be difficult to find such an instrumental force as this business within the neighborhood.

    The Route Options - web_design - Updated May 2026

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