This is the place I go for a cut. Elvin is my barber. Great guy, friendly, professional &…read morepersonable. Place is always clean. There are tv's to entertain us customers. I'm always taken at my appointment time and if I do have to wait, it's not for long. I book online and usually pay ahead of time as I rarely carry cash. It's convenient.

We have been clients pretty much since first week they opened this location. We live right around…read morethe corner and always look to support locally first. We always book two cuts back to back. Yesterday, our usual had no openings so we went with Luis at 6:30 and 7:15. I don't want Luis to feel too bad about things because he is a newer barber and he did a nice job. Unfortunately, he took me a little late (maybe 6:45) which is fine but he didn't finish my cut until about 8:10. As it was approaching 8pm, I asked if he would have time to do the second appointment as well. He had no idea there was another appointment booked together. He said he's new and they didn't really train him on the system and he didn't see it. Totally understandable and he was very nice. He offered to stay late and do the other appointment but we really didn't have the time to stay until 9pm or later. I asked if instead he could refund me for the second appointment and we'd reschedule in the future. He again couldn't access the system which was fine, but he offered to leave a note and have the manager call me the next day. No problem. Nobody called me this morning so at about 11:30, I called in. After navigating the terrible automated answering system, I reached "somebody". I explained the situation and they seemed to know exactly what I was talking about (which tells me Luis did what he promised). I was told "that's not really how that works. You pay for the time in the chair and it's irrelevant how long the appointment takes, he offered to cut your hair and you decided not to. There's a 2 hour cancellation policy." I asked if I was speaking with the owner or manager, the person refused to identify themselves, told me they were busy with another client and said "if you want I'll refund you this time but in the future you have to cancel 2 hours ahead of time." I asked if there was a policy on an acceptable about of time to wait after the appointment time. They told me "I'm not going back and forth with you, I'm busy. You got your refund what else do you want? If you want to speak more about come down here and talk face to face." I asked who it was I should ask for when I come in and they said the front desk will know. I'm kind of saddened by the whole thing honestly. If there was even an ounce of professionalism or customer service mentality, we would have rescheduled and stayed as clients. I'm not sure how somebody would know at 4:30 that they wouldn't be able to get a haircut until 8:30. I don't know why the guy I talked to chose to be confrontational and act like we did something wrong. I do know, a barbers time is important. They deserve every dollar they get because it's a hard job especially starting out trying to build a clientele. Which is why we pay and tip ahead of time and then slip an extra $5 in cash after the cut as well. I appreciate Luis, and Erika because they have been nothing but nice to us. But a client's time is important too. If a mistake is made by the barber and it results in us not being able to sit for the cut, then it shouldn't be a guilt trip and a veiled threat of violence in order for us to get a refund. Sadly we won't be back

Don't waste your time here. Bad customer service, shelia the manager is beyond rude and refuses to…read morebe accommodating or even help customers. I only drive out here to see a specific stylist due to how this place is managed. I was passed around the phone and given the run around because the manager didn't want to give me an earlier slot when she had originally said it was open. Never again will I give this joke of a place my business. SHAME ON YOU PRO HAIRCUTTERS!

I usually go to a barber shop-but many have hours I can't get work with-or need to make…read moreappointments that don't fit my schedule. So-I tried it. Ace and John did a great job! I have never left with a bad cut. This is my new go to place-and I've sent a few buddies there-all have said the same thing. Close to home-affordable-no attitude-and everyone there is friendly . Love this place

Tim cuts men's hair very well. Friendly and polite. Will talk if you want to. If you aren't chatty,…read morehe's good with that too and he just works. Recommended.

Tried this place because of favorable Google reviews (4.7 stars). Instead, I should have listened…read moreto Yelp (2.5 stars)! The "barber" spent less than 7-8 minutes with me and barely used the electric clipper/trimmer; despite my request for a crew cut. Instead, he used a scissor to barely clip my hair - lots of clipping motion but barely any strands were taken off. The end result is that my top looked very uneven. This was one of only two occasions where I wanted to run to another more competent barber to fix the mess of a haircut. I will never go back.

The quality of attention to detail was top tier! The barber made sure I was comfortable and even…read moremade some of his own suggestions when I didn't sound too sure. The environment was great location is convenient with food in the plaza. Everyone was happy and laughing I felt like I was apart of the family lol. I will most certainly be stopping by the shop again asap!

I just went for a simple shape up terrible didn't look sharp . Everyone knows a good shape up makes…read moreyou look like you got a haircut in between cuts . Price is bad 25 for a shape up with a beard . I'm in NY and it's cheaper then this part of jersey , it's basically rural nothing is around . But definitely pass if the women grab you on a walk it . There's a black man there who's good but you need an appointment. So if you do go make an appointment.

If you fail to understand the assignment, you really have no business putting scissors to a…read moreclient's head. Just say something is not possible and save your client's from some pretty embarrassing cuts. We chose this place to get our boys hair cuts before school. They grew their hair out so the cuts were possible. They both picked pictures of similar hair that they wanted styled. We made an appointment and felt like 30$ was steep for a kids cut, but figured the rate was based on their experience level and expertise. We could not have been more wrong. The good news is, hair grows back. Kid's aren't happy, but in a few months we can take them to a place that knows what they're doing for a fraction of the price. I recommend tailoring your prices to fit the ability of your barbers, and verbalizing if you are unable to do what was requested, rather than doing it anyway.

Here's the deal. Great vibrant Barber Shop ... friendly group of people and they cut kids &…read moreadults!!. Been going here for about 2 years and it's the best haircut . **TIP**. Cash only & appointment best booked via "Booksy" app

Great fade and cut by Darvin. Glad we checked it out! Price…read morewas good too and set my son at ease as he spoke English unlike some other places where it's harder to explain what you want.

Avoid at all costs…read more Does not deserve to be in business. Do not ever use the guy in the third chair. A 4 year old cuts is better with a set of safety scissors and elmer's glue than this turd of a barber. Did not listen to my requests whatsoever, cut my hair way too short, did not blend it any sections, left entire sections of hair uneven and uncut. Zero stars. My wife had to fix my hair afterwards.

Probably the best cut I have ever received. I will be driving 1hr from Long Island NY for a cut…read morewhenever I need. It's that serious. All the guys are personable and very welcoming. I personally had Jimmy. He was awesome and his attention to detail is superb. They're basically all artists. Also the atmosphere is great, easy fun conversations.

Poor customer service offered. Barbers were very rude, requiring for all to have an appointment. No…read morewalk ins. In addition there was a loud argument over political parties and their views on "Easter." I just came for a hair cut not all this non sense. After waiting for sometime, I was asked if I had "cash on hand? Cuz we only accept cash and thats not tip included! As I got to leave, i heard rude comments over my appearance with questions regarding my sexual preference. I will never go to this place ever to get a hair cut for me or my dog! Ever!

Tried Groom House for the first time earlier this year. My previous barber at a different place was…read moreokay, but I was never pleased with how my hair grew over subsequent weeks. My experience here was much better--i.e., I was much happier with how my hair looked as it grew. So, I just booked my second appointment.

Did a walk in looking for a haircut and not expecting anything as most shops now require some sort…read moreof online booking. To my surprise they made room for me with only a minimal wait .. that's great customer service and how you win customers over. Once seated , I believe it was the owner, was very helpful asking what I wanted. Once started you can see that these are competent and skilled barbers. A short 15 minutes later and I walked out with one of the best haircuts I've had in years.... And at a VERY reasonable price. Great shop. Skilled barbers. Very fair prices. It's a win, win, win. My new go to for haircuts.