Avoid this property management company at all costs! The house I rented in Summerlin was a nightmare--infested with cockroaches and scorpions, falling apart, and clearly not maintained at all. They shamelessly withheld part of my security deposit for no reason and show zero concern for their tenants. It's been three months since I moved out, and the property still isn't rented--clearly they're just holding onto your money. Save yourself the headache and stay far away from these people. read more

GARBAGE! GARBAGE! GARBAGE! If I could give them zero stars I would in a heartbeat! Everything was fine and dandy the entire 7 years in our house we rented at 6537 orchid hill cir. Las Vegas NV 89108. Until we decided to move out and purchase our own home. From the minute I put our notice in, these people started acting froggish. I first had to deal with Johnna De Rosas. We were on a month to month paying extra because we knew we wanted to move. She then told us we were on a yearly lease so I had to have her double check and of course I was correct. She apologized. Weeks later I emailed her regarding what our prorated rent would be because on the portal it still had the regular amount. She then informed me again that we were not on a month to month and we would have to pay all these fines for breaking the lease. I again had to remind her that we are month to month. That's when Valerie Ravago emailed me and apologized and stated that from then on, Cintia Sampiro will be my point of contact. She wasn't any better. I turned in the keys and got a receipt for it and before I even made it back home, I received and email from Cintia stating that I didn't turn it both copies of the keys. I called her immediately and while on the phone with her she went to look and said "oh yes, I'm sorry, one was on top of the other in the bag. This was after she accused me of still having access to the house which I did not anymore. We hired a professional cleaning service, changed the air filters and had the house looking really nice because we knew we wanted to get our deposit back. They took their sweet little time to contact us regarding our deposit. It was over 30 days so I called Cintia just for her to inform me that she "forgot" to put the deposit check inside the deposit transmittal report and it would be a few extra days before receiving it. We finally received the report and the check and out of $1270 they only returned $207 back. That list of items they said was wrong was ridiculous. They charged us $400 for landscape for the guy to pull a few little weeds in the backyard. On top of $200 for cleaning and $300 for labor..some light bulbs that they had to add which was a new box in the cupboard we left. And the removal of a satellite dish that was there before we even moved in and we didn't even use! They charged us $150 for that. I fought those charges and they only agreed to give me back the $150. Cintia said she will contact the owner of the house, Kaiyan Zhu. 2 weeks went by of waiting and I contacted Cintia and she said "oh I was just working on your case" BULL! She ended up telling me we will only be getting $80 of the $150 back! She fed me this story about the satellite dish removal was not $150 but only $80. Well why would they take so much. They are so unprofessional and will milk you out of every dime! DON'T RENT FROM THIS COMPANY! Also, the owner Kaiyan Zhu, texted me 30 days later replying to my text. She was of no help and it took her that long to reply. So ridiculous. She is such a cheap owner didn't want to upgrade anything in that house. read more

Had a great experience for almost 4 years as a tenant, but upon vacating a rental property and exceptionally cleaning the unit significantly better from initial move in, they will find every foolish reason to somehow garnish your security deposit. Specifically approximately $120 to replace lightbulb including labor is absurd and greedy as all light bulbs still existed and just needed to be turned/tightened in addition. They waited the very last minute almost 30 days to reimburse security deposit hence the number of attempts I've advised to expedite and mail it to me. Wouldn't be surprised for them not to reimburse and send it if I hav not persisted. NOT RECOMMENDED for future rental tenants as they have zero integrity. READ ALL PREVIOUS RENTAL REVIEWS AS THEY ARE NOTORIOUS FOR THIS SITUATION. read more

A well overdue of continued exceptional service from this team! I met Ken when he just started and from the start, his demeanor and knowledge base set well with me! When it comes to real estate his team know and handle their stuff. You can almost me hands off when they are executing your requirements and representing you! Both brothers (Ken and Kim) are examples for their industry and I would highly, highly recommend them for your real estate needs and management! Thank you Ravago Group! Live & Love! read more

My husband and I were on a mission to find the perfect home in Las Vegas after selling our house in Northern California. We spent months doing virtual tours, flying in and out of Vegas looking at newly built and resell homes. We even put in a few offers but was declined in this competitive market. We decided to take a break as it was taking a toll on us. Just weeks into our break a friend recommended us to Kim. We decided to give him a call. Kim is very professional, genuine, and easy to talk to. My husband was impressed with his daily listings. It shows he is a good listener and ask all the right questions. His listings were on point! We feel extremely comfortable working with him. Most importantly, he is very informative and sincere with his suggestions. He will tell you from experience what he knows and how he feels about certain things. We just closed on our dream home! Kim helped us win our first and only offer, considering there were multiple offers and we were not the highest bid. Thank you Kim! The process of finding a home out of state is never easy. This is why it is so important to have an agent who is responsive and could hold our hands through every step of the process. Kim made the buying process smooth and easy. We'd definitely recommend Kim to anyone looking to buy or sell their home. read more

We had the best experience working with Kenneth Ravago and his team. We had constant communication and all decisions were made as a team. Kenneth and his team provided us with guidance and options that were in line with what we expressed we needed and wanted. In the middle of a pandemic and with a tough must have list, this team delivered. If you are looking for experience, effective negotiation skills, great customer service and want to work with a team that genuinely care about their clients this is the team you should work with. The team took care of our little family. We are forever grateful! read more

I was in a real bind and had to find a property very quickly in the Las Vegas area and I was recommended to Kim Ravago by friend and was very pleased with the results! Kim is extremely knowledgeable of the area and seemed to know what I was looking for even before I did!! Best of all he didn't waste my time and made sure that we were only looking at properties that were more of a 'sure thing'. He spent a lot of time with me touring around town and would not give up until we found the perfect place. I am happy to report that because of his help and extensive knowledge of real estate in the area we were able to find a place for me and my family in the timeframe that I needed! Thanks again Kim and I look forward to working with you in the future!! read more

I interacted mainly with Ken's brother Kim. I was doing a 1031 exchange and wanted to purchase a few investment houses in Las Vegas. I first met Kim and Ken in their office and discussed my goals and they in turn presented the latest data on Las Vegas real estate and rentals. Kim then pulled up some relevant properties to review. He clearly suggested the types of properties best suited for rentals and the areas to focus on to maximize return on investment. We visited a few that same day. What impressed me the most about Kim was that he had an extremely keen eye to look for potential issues with every house. He knew all the signs of previous damage, possible future issues, specific concerns for rental properties, etc... I was not able to spend time in Vegas, but my first interactions with Kim gave me 100% confidence that I could trust his eyes to view and evaluate properties on my behalf. Over the next month, Kim sent me daily listings, contacted the agents of potential properties to gain further insight, conducted inspections, and advised me on which to pursue. I eventually purchased 2 houses at below market prices without personally visiting either. Kim and Ken's team also made the purchasing very easy. All I had to do was DocuSign a few times. They handled everything seamlessly and I was so impressed that I hired them to manage the properties. read more

One word about Ken....SPECTACULAR!! Regardless during this pandemic, he's been there for us from beginning to end, even with face masks on during 100+ degree weather.. . If we didn't feel confident and trust Ken with his advice and guidance, we wouldn't have trusted to continue to contact him. He's kept in touch with us over the years to see if we need any assistance on buying a home. He's professional, helpful and provides his honest advice when you need an opinion or when in doubt. Thank you Ken for helping us get our new home for our family. We're truly blessed and grateful. YESSSS, WE FINALLY DID IT! read more

I have worked with this company for years and i've got to say this is one of the best property management companies in town!!! They take care of their tenants and they make sure their vendors do good work on all of the properties. Keep up the good work Kim & Ken. read more

I highly recommend Ken and his team if you are looking to buy or sell your home. I was recently looking to purchase a home and Ken was helpful throughout the entire process. He was very knowledgeable and detailed in explaining every step of the process Ken and his team are very responsive and when it came to dealing with the home inspections they were very knowledgeable and truly helped me get everything taken care of prior to closing. I will definitely choose Ken and his team when we buy our next house in Las Vegas and I would highly recommend him to friends and family. read more

Being a renter for 2 years, Ken is top notch, and never bothers you like most landlords. Professional, prompt if anything needs repaired, and always there to help. If your looking to rent or buy this is your guy. read more

I just called in to inquire about a property and as someone who has worked in real estate, I can't believe the tone in which I was spoken to. He was very rude and dismissive. I understand it's a competitive market, which is why I was calling first thing in the morning. But there's no reason to be short with potential renters/buyers. read more

Ken is that needle in the haystack. I've had numerous encounters with agents solely focused on their next commission check. Ken has proven to be a valuable resource for all of my real estate questions, from helping buy/sell property, questions about how to handle tenants, and real estate investment advice. He's got a long track record of successfully helping clients so you can tell he's about the relationship more than anything else. read more

Ken and his team provide a high quality real estate service. As an Estate Trustee I had to sell my mother's home in Stallion Mountain. Ken listed and sold the property very quickly and at the full market price. His team has a follow-up process in place that kept me fully informed as to the progress of the sale on a daily basis. Ken's interpersonal skills were an important part of resolving buyer requests vs. seller's action items to complete the sale. I highly recommend the services of Ken and his team. read more

Review long overdue. Ken has been my LV realtor since 2005 and 13yrs later he still is. He has been very accommodating from start to finish. The wife and I were looking for a investment and he found us one in Henderson. We didn't have to fly down to LV. He showed us the listing/pictures, we agreed on everything, papers were sent to us (Bay Area) we transferred the down and had tenents (he can take care of that too). He will even call or email you to see if everything is going well with your home or investment property. If you are in the market for a home, vacation home or investment, Ken is the guy. Give him a call or stop by his office. read more

Ken Ravago and his team of professionals went way above and beyond our expectations. They were there for us every step of the way while selling our home and answered our questions without delay. They took care of everything and made the entire process seem like a walk in the park. We would not hesitate to recommend this team to our family and closest friends. If you are looking for true experts in the real estate industry and outstanding customer service look no further than Ken Ravago and his team. read more

I just want to commend Ken and His Team for a job well done.Ken did stick with his words that he will help me sell my house and he did sold it within a matter of 1 month.Ken always Showed his professionalism,calling me in a daily basis and checking on me and my family making sure we are all okay.He always offer help including praying for me and my family to have a good transition for our move. I am grateful to God for sending Ken and his Remax team for our real estate needs.so if you need assistance and help to sell or to buy for your future home i strongly recommend to hire Ken to be your next real estate realtor.God bless everyone and stay safe! read more

Excellent Property Management Company!! I have been working with Kim Ravago for almost a year now, he made the rental process too easy during my transition to Las Vegas from California. The property was given to me like new, the few times that I needed service/maintenance for something, Kim or his brother Ken respond immediately! I highly recommend working with Ravago Group! -Jesus Rodriguez read more

Ken Ravago helped me find a home in Las Vegas from my home in California. I was not able to travel to see it before buying but Ken made sure I had lots of pictures and an expert home inspector. He was available by text (which I am grateful) as well as phone and email. When he was not immediately available, he had his partner, Alex, contact me so I was never without answers. They treated me like family. They were both amazing to work with and would work with them again in a hot second! The whole process was smooth and painless. I can't say enough great things about them. When I did make it out to meet in person, he even gave me and my family an outstanding breakfast recommendation where I had the best waffles I have ever tasted! read more

This company is a total unorganized joke. I hand delivered rent 2 of the 3 times and they lost it. I had to pay a late fee not once but twice when it was paid early. I will never ever rent or buy from this company and I strongly recommend you stay far away from the joke of company. read more

Ken was outstanding in helping us purchase our new home in Las Vegas. He was extremely flexible and showed us different home around our price brackets. Even after the sale, Ken showed up to help us with the walk through(new home) and checks back with us frequently. He is in this for the long haul and creating a loyal repeat customer base. read more

Ravago Group is the most responsive and effiecient property management group I have ever dealt with! Ken and the team are timely, supportive and extremely spot on with getting anything done as needed. As a tenant I know that I can depend on Ken and team to be my advocate which is rare in the "leasing world". I certainly appreciate the professionalism. read more

Great to work with! Ken helped me find my first home quickly and was there every step of the way throughout the entire process. He was able to answer any questions or concerns that I had and his responses were very straightforward. He was easy to communicate with and is very quick with his responses as well. Ken and his team helped make the process of buying a home less stressful. Even afterwards, he checks in and makes sure everything was okay. Very personable and I would strongly recommend him to others. read more

One of the best Real Estate agents at this location is Cynthia. If you need anything please ask for her she is very good at what she does. She listens to the client, very punctual and goes above and beyond to help. read more

I wish I could rate them higher than a five! Ken and Alex came to our property and were very professional and honest. We decided they earned our business so we signed up with Ken to rent our condo....and then the perfect storm hit. Two weeks after signing with him, we had a major water leak and living in another state, we had no where to turn. Enter team member, Kim Ravago. Without his assistance, we could NOT have gotten the plumbers, flooring experts and handymen out to repair the significant damage. He jumped in with both feet and coordinated EVERYTHIING from insurance to HOA to scheduling to communicating with us....and more. We are very fortunate that he is on the team. Communication between Ken, Kim, Alex and us was second to none. We truly felt a huge weight lift off our shoulders knowing these folks had (and continue to have) our back. This is our first rental and we weren't sure what to expect and needless to say, we were a bit anxious. Ken assured us that he and the team would always do the right thing for us. Simple words for sure....but ABSOLUTELY, POSITIVELY they not only talked the talk...they walked the walk! I think on Yelp's scale of 1-5, I would rate this team at a 10! read more

If you're looking for property management in the Las Vegas area I would recommend Ken Ravago's group. Professional management at a fair price and the ease of mind that your property will be taken care of. Ken had my house rented quickly and made it very easy for me. Eberhard NC read more

Ravago Group helped me purchase two income properties and have been managing both for me for a couple years... and I cannot say enough great things! They have kept both homes rented since the day I purchased them and I have had to do very little along the way. They are proactive and take every bit of stress out of being a landlord. Kim Ravago even went out of his way to assist me with finding information on a home I own in another state. If you are looking for a realtor or a property manager I would recommend them all day long! Such a wonderful company to work with! read more

I hired the Revago group to mange my property in Las Vegas, it took a couple of months to find a renter but when we finally found one...Kim took care of everything that needed to get the house ready for the tenants. It's just our first month but so far so good!!! Thanks Kim... read more

Ken and his team are outstanding. We have used several realtors in the past and none compare. Ken has an excellent understanding of the Las Vegas market, communicates frequently and promptly, and gets results. Ken was recommended to us by a member, it was one of the best referrals we have ever received! read more

Ken was my property manager in LV for a rental home I owned. I live in Houston so had to trust him on most things. Ken was great in resolving issues with my tenants, collecting the rent and taking responsibility for the jobs that had to be done in my absence. I would recommend Ken and this group without reservation. read more

Real estate transaction has too many moving parts. The buyers, sellers, brokers, mortgage company, tile agency and others. Most of the time things proceed smoothly. However, when kinks develop unexpectedly, you hope you have some one like Ms. Kristi Ferreira as your transaction coordinator. I was selling a property and every thing was going fine and then literally a week from closing date, issues cropped up from the lenders and the whole process was almost derailed. Kristi raised to the occasion and almost single handedly took upon herself to bring the process back on track. She was unrelenting in her pursuit to make this deal come through. Make sure you ask for Kristi as your transaction coordinator and be rest assured she will bat for you, no matter what. read more

Ken had my property rented out quickly to reliable tenants and made it a easy process for us. Excellent communication! Respond quickly to emails and calls. Highly recommended! read more

Absolute professional! My wife and I currently reside out of state and Ken helped us complete our real estate transaction from the start to finish. We appreciate his market knowledge and his professionalism- despite having to deal with difficult people at times. His transaction manager- Kristi- is an absolute professional and pleasure to work with as well. Would strongly recommend him if you're looking to buy or sell. read more

Ken managed my rental property for 5 years and ultimately handled the sale of the property. On the property management side, let me just say that his commission was worth every penny; handling every situation to my complete satisfaction. When I ultimately decided to list and sale the property Ken's recommendations were precise, always delivered with professionalism and based on vast experience and knowledge. Ken and his wonderful staff were always extremely responsive and easy to communicate with. I would highly recommend Ken as property manager and real estate agent. read more

I highly recommend Ken Ravago if you are looking for a knowledgable realtor in the greater Las Vegas area. He was very patient and listened to what we were looking for in a home. He could quickly point out the pros and cons in each prospective house we looked into which helped us pick the perfect home. He always had time for my wife and I and treated us like we were his only clients. We never felt he was too busy for us. Most importantly his services didn't stop after we signed the docs. He has a wealth of information and contacts that helped facilitate everything we needed to do after we closed. Such things as getting the mailbox keys, finding a gardener, misc handyman services, best place to shop for furniture, etc. This was very important for us since we were just becoming familiar with the Las Vegas community. As I stated before, I would highly recommend Ken Ravago as your realtor. read more