I came here on a weekend with my husband and two young children. It was new since the last time we'd visited Tauranga (not sure how new, because we hadn't visited in a while). I thought the location was pretty good and the atmosphere was inviting.
That's about as good as it got for us, sadly. There was no indoor seating, so we were relegated to sitting in the outdoor area. It was chilly and the fireplace and heaters weren't particularly helpful. It took a while to place our order at the counter. The staff members were friendly, but the service was intolerably slow (so much so that we almost left before our food arrived) and not particularly attentive (took ages to get someone's attention). I asked our server for the password to the free WiFi. She didn't know. Had to wait in line (again) to ask for the password (then had trouble connecting - not worth the effort at all).
The food was OK. It wasn't terrible, but nothing to write home about either. I was somewhat disappointed with the range of food options available (both for the kids and adults). It might be worth a second try in a pinch, but I'm in no rush to return. read more