I'm happy that a lot of other people seem to be content with this chiro office, but I just don't…read morehave a similar feeling after visiting two times for both chiro adjustments and for one massage.
I bought a really good Groupon deal for two chiro visits and for one massage because I moved from out of state and have been searching for a new chiro. The one I left behind was incredible, so I was hoping to find someone of the same caliber. Reading the outstanding reviews for Dr. Ryan convinced me to give the office a try.
The office is pretty busy right now, probably because of Groupon. I was able to schedule the first appt. within a week or so, but had to come in on a different weekday afternoon for a massage + 2nd adjust. They say the masseuses book up fast and at least a week out.
Front desk people are nice. Dr. Ryan himself is alright. I don't really feel like he's fully present and that he's far too busy to really, truly care -- about me at least. Maybe he does care about his other patients who are very happy with him.
He diagnosed me after our first meeting. He likes to play videos to show diagrams, but the TVs didn't really work, so just sat there waiting in silence instead of just listening to an explanation. One of my visits was sat in upon by a new hire that awkwardly stood in the corner. He asked if it were okay she was there after she was already there for 5+mins. He does actual hand adjustments, which I am not used to, but I liked it. They offer this muscle relaxant before adjustments that is delivered by electrical pulses as you lay face down on these massage tables. It's awkward because you're laying butt up in a public room where people are busily walking in and out of, and other patients are annoyingly playing loud videos on their phones or talking loudly. You can't really relax because of this. And you can hear other people's consultations through the walls. The first appt., he also mentioned doing a muscle scan, but then said the machine was down and that they would do it next time. He forgot the 2nd time, so I had to remind him.
He said that he could cure my conditions for $2k. Despite me asking for a breakdown several times, I never got one. Knowing the regular price of the adjustments and massages, I could not figure out where his numbers were coming from (for 10-12 weeks of treatment). I felt pressured and was anxious for it for weeks because he told me I would likely develop osteoarthritis by the time I'm 40 if I did not move forward with treatment. I almost did it because of how scared I was, but I then decided to get hardcore back into strength training and yoga everyday, and I have been feeling a lot better.
He really talked up their masseuses, saying they're the best in Utah. I hope not because my experience was just meh. She rushed it and was done before the hour was up and talked the entire time. That's fine, but to also talk about how you're psyching yourself up for a 2 hour massage AFTER mine is dumb. C'mon.
I plan on going back to a chiro, but just not this office.
IN RESPONSE TO THE OFFICE: Dr. Ryan explicitly told me he would CURE my conditions. He told me this twice. I remember the conversation because I asked him just to make sure I heard him correctly (because it's rare to hear any sort of medical partitioner to guarantee such a thing), and he said yes, "cure". It was at the end of my second appt, after my adjustment and after the muscle scan. I was standing right by the screen where I could see the results and the front desk. A cure was the only reason I considered paying $2k but decided I didn't feel right about it.
I asked for the cost breakdown several times from both Dr. Ryan and the front desk staff, but it was not provided, I so doubted anything else would be resolved if I brought it to the office's attention. If you know who I am, you were able to call me but you chose to write this public response instead. Thanks anyway.
