I thought my daughter had found a lovely Inn by the
side of a river, where we could enjoy some good food. We ordered the
strips of beef in a cream sauce and the duck, along with a large glass of
white wine and a pimms, the waitress at the time stressed the point about
the duck being served pink, I said that was good, then we went outside and
waited. After forty-five minutes the food arrived, my daughter's beef looked
fine but my duck was grey. Unsuccessfully, we looked to get the attention
of one of the teenage waiters. In the end my daughter took my
duck into the main restaurant. Five minutes later, out came a rather stern
looking dark haired woman with the charisma of a screwed up empty crisp packet,
and offered another dish, which she said would only take fifteen minutes to
prepare etc
I
smiled, thanked her and ordered two more pimms. My daughter ate her meal as we
waited, and by the time we had finished our second drink, it suddenly
dawned on me, that we had been there two hours and I hadn't eat a thing.
So, I walked into the restaurant canceled the duck and asked for my card to be
reaccredited. I wasn't given any apology, and I was told to see the woman
behind the bar to get reimbursed. I asked if I could have one of the drinks
free as a curtsey, raising her voice at me she said no, because
I had canceled the food when it was on its way, when it clearly wasn't. I
asked to see the proprietor; suddenly a blond haired woman in a chef's coat
tapped me on the shoulder and took me to one side. As I began to explain my
experience, she too began raising her voice at me. Obviously this wasn't
the way to speak to a customer as far as I was concerned, however, the ultimate
humiliation came when she shouted in my face "GET OUT OF MY RESTAURANT
" with her arm out stretched, pointing at the door, as if I were some sort
of trouble maker. Both my daughter and I have never been spoken to in any
establishment, in such a way. As far as I am concerned, the service
was abominable, as for the food I couldn't comment because I didn't get to
try it, but my daughter said it was a very small portion for the price. In
short, no stars for management and hospitality. They did not want to know, or
listen, they need to study customer care and service. We will take our custom
else where and so will my friends and family in future. It does beg the
question How many people have they treated in this way? I wonder! read more