The Princeton Review asked me at least 3 times if I would update my review. It was originally a one star review, I have updated to 3. The organization was responsive to our concerns but still had a few hiccups along the way like re-schueduling of classes and poor communication during inclement weather. The class was very helpful and will improve your score, the instructor was great. My issues have to do with the management of the organization, the lack of organization and coordination. They need a much better way to communicate and if you are taking this during the winter, they will not cancel any classes. So if your son or daughter is taking the class use your best judgement on their safety rather than wait to hear from them because you won't. read more

I am extremely disappointed with The Princeton Review's LSAT self-paced program and, more importantly, its customer service and refund process. Before you spend hundreds or thousands of dollars, read the refund policy very carefully. If the course isn't the right fit for you, don't expect much flexibility. I found the policy to be rigid and completely one-sided, with little regard for customer satisfaction. What frustrated me even more was the inability to speak with a manager. When I requested one, I was told that wasn't possible. Instead, the customer service representative documented my questions, submitted them to management, and informed me that someone would call me back within two business days. If you have a time-sensitive issue, this process is incredibly frustrating. There is no opportunity to have a real conversation with someone who has the authority to resolve your concerns. As a Texas customer, I also found this process concerning. Texas is a one-party consent state for recording conversations, meaning I can legally record my own calls. Yet instead of allowing customers to speak directly with a decision-maker, communication is filtered through an agent's written summary of the conversation. That means management is relying on someone else's interpretation of what you said rather than hearing your concerns firsthand. This creates unnecessary room for misunderstandings and leaves customers feeling unheard. For a company that prepares future lawyers--people who are taught to value fairness, transparency, and due process--I expected a much more customer-focused approach. Instead, I experienced inflexible policies, poor escalation procedures, and a customer service model that felt designed to delay rather than resolve concerns. There are many LSAT preparation companies competing for students today. Based on my experience, I would encourage prospective students to carefully compare refund policies and customer service before choosing The Princeton Review. I cannot recommend this program. read more

Do not use Princeton Review. We paid for tutoring and then tried to set it up and they never called us back. We called them a dozen times at least - always got the same message about high call volume (even when we called first thing in the morning on Sunday). Never once did we hear back from them to set up tutoring. Can't wait to see how hard it will be to get a refund... Go to Wyzant-- much more responsive and we had a good result. read more

After long negotiations the payment has been returned. SAT 1400 is not for everyone as it doesn't give new strategies when standard strategies do not work for some students. This course may help students who can't make themselves work on their own but not those students who just need a better approach to test taking. read more

I took guaranteed 1400+ course (princeton review) otherwise moneyback and did everything the course asked for. But when i got less then 1400 and i asked for my money back they came up with excuse that 1 of the homework was not done on time and refused to provide any refund and were rude in replying back. read more

First, I must admit that the quality of the MCAT material at the Princeton Review is solid. However, the DC office is so incompetent that it shadows the strength of the material and the instructors. Taking a class there is NOT worth it. If you can find a Princeton Review office somewhere else, I would say to give it a shot. The instructors are really unhappy there. They are notified of their teaching schedules last minute, expected to deal with our payment stuff (which apparently, they weren't trained to do), and they don't get paid on time (or something about how their pay rate changes without anyone notifying them) ... so that makes them really unenthusiastic about teaching us. It sucks. When my classmates and I call the office about questions, they never know what they're doing. This girl named Mitchelle has no clue and often gives us the wrong information. Sometimes we doubt the ability of the instructors because the office staff is so freaking incompetent. And Samara has a terrible attitude to the point where we don't even call anymore. The worse thing is that they only give us one office number and sometimes they just hang up on us because they don't know how to transfer a call. And don't even bother complaining. No one ever gets back to you and nothing changes. If you have 1.5K to spend it on a class, SPEND IT SOMEWHERE ELSE. read more

Stay far, far away from this institution. It is MUCH more worth it to pay an extra $75 and go to Griffon Prep. I was supposed to take a GRE prep course with them starting Nov 3rd. October 21st, they call me and tell me the class I signed up for (and paid $999 for already) was not going to be an option. And that for an extra $300 I could have a more private class, in Bethesda miles away from me. Umm... no way!! Luckily GRIFFON PREP took me in even though they had already started classes, and offered to spend private time with me so I could catch up-- they didn't have to do that, but they did, because decent people run the place unlike Princeton Review. Not only did the refund come in 5 days after I asked for one, but they held $300 of it as deposit (they want me to send back the materials they sent me)!! Ridiculous! The fact that they hold you responsible for the materials they send you, regardless of enrollment is inconvenient and unprofessional. I complained and was refunded the full amount immediately. Don't waste your time with this pathetic excuse of an institution-- they are total snakes in the grass. There are BETTER preparatory courses you can take with people who actually care about you and not the amount of money you're giving them. read more

My daughter's scores DROPPED 50 points after taking this course. When I called to discuss the issue with the main office, they said they'd have the instructor contact my daughter. Never called. Total waste of money and time. read more

Left us in a complete LURCH. Cancelled SAT class at last minute, despite my checking in with them earlier on the class status without their responding. Did not respond to multiple emails or answer dozens of phone calls (with hold times of 30 mins.+ before I gave up). No concern about giving my money back either. Please read the reviews - too many of them say the same thing for it not to be true or one disgruntled person's experience. They waited to cancel until every other prep test in town had already started, so we could no longer get an in-person class anywhere, and then ghosted us. Despite the importance of an SAT class to a student's future, they could have cared less. TAKE ANY OTHER PREP TEST YOU CAN. I can honestly and without hyperbole say this is one of the most stressful interactions with a company I have ever experienced. read more

Way before COVID-19, I registered for an in-person SAT Prep course. Then was notified a little over a week before the course would start that my desired location (which was the most convenient to where I lived) would not be available due to a lack of enrollments. But why offer a course if you can't deliver it as you promised??!! In a panic because other classes were already full, I had to scramble to find another course. read more

I took two GMAT sessions with the Princeton review - one was a class, the other was private tutoring. Summary upfront - the class was not the best, the private tutoring was extremely helpful. On the class: the class consisted of only 3 people - me and two other girls. One girl grasped the material very easily, one girl had a really hard time with the material, and I was somewhere in the middle. The instructor treated us like this: he treated one girl like she needed no help and was awesome, one girl like she was an idiot, and me - somewhere in the middle. At several points, this treatment felt condescending and rude. I didn't feel comfortable in class and I dreaded going. I didn't do that well on the GMAT my first go. I decided to try again, but this time, seek the help of a tutor, just to hone in on the specific things I was having trouble with. Luckily - when I talked to the Princeton Review and told them my experience with instructor #1, they said he had gotten bad reviews before and they gave me a discount on my private tutoring sessions. So I was really appreciative of their customer service. I ended up doing private tutoring sessions with a tutor named Aubri - who was really wonderful. She was extremely patient and helpful, and showed me how to approach the test in better ways (not just skills, but also how to handle timing and stress). I eventually ended up doing much better. I would recommend the Princeton Review. My final experience was really positive and they have a ton of material on line to study with. My only piece of advice for someone trying to get into business school - take the GRE, not the GMAT. It's an easier test; it's a cheaper test; and 90% of business schools accept it. read more

So I signed up for a free proctored GMAT on Saturday, Sept 10, 2011 at 1pm. Received e-mail confirmation including the proctors name - the whole shebang. I show up on Saturday and there is NO one in the building (which is locked with no instruction anyway). What a sham. I needed a practice GMAT score report to apply to a program - thanks for NOTHING Princeton Review!! read more

What a nightmare! The administrative office in DC is completely incompetent. If you are a senior student, run from this institution. One week before the class started they changed the dates and days of the session. Since our child is a senior we specifically chose Sunday over Saturday for test days since colleges schedule Open Houses on Saturday. She either has to skip school for college visits or test at home (the only other option was to test with a home group and they could not accommodate us). Home testing does not simulate testing conditions. Sound educational theory dictates that when conducting a practice test, you need to simulate the testing situation as accurately as possible for best results. Home practice does not count because there are too many distractions. The decision to switch the DATES and times is based on a very small number of students in out 6 student class who forgot about SATs, forgot it was a major religious holiday, and oops now they don't have a class for their kid. We all had to switch without any warning or input from the rest of the group. This is offensive and to me was done for the money. Management said it was done to accomodate the largest number of students possible but this is not the case when a minority of students made the request. Lastly, our location has changed 3 times in 2 weeks. We were locked out the first night.I am not sure, but my suspicions are that when the class schedule changes at the last minute, the venue cannot accommodate the change. Princeton Review offered to refund my money or switch to the online class. Why was the person who initially requested the change not given this as their only option instead of changing the entire class? They said that I would see great gains in her scores. That is a scam of every testing company. They give a super hard test the first night and an easy one the last night so that it appears your child has made great testing gains. Don't be suckered in. This tactic is well documented. Anyway, search for something better before committing to this company. read more

Amazing how disorganized, poorly managed, out of touch this office is. Unfortunately it provides the logistics and coordination and support for the surrounding area so the damage that it does to Princeton Review is greater than just it's DC classes. After a fantastic sales person reviewed our options. DC office reached out to cancel classes and reschedule our Baltimore MD classes. They recommended classes based in Tysons Corner, Washing DC, Rockville, etc - WHAT? You expect me to drive 6 - 10 hours a week? Constant effort was made to cross sell us into Internet Classes which we had determined were not best suited for the student. The emails were sent cut and pasted with 14 fonts and colors - it honestly looked like a ransom note. EMails were long winded and disorganized in content. Lastly when Princeton Review cancelled our class and no proposed alternative suited our schedule they withheld all our money until they received their books back. I'll send them back ASAP but it's unthinkable that they withhold all my money for their ineptitude to pull off a course which I now see is pretty regular. Stay away from this company I live in Baltimore and DC will screw you up the wall, waste your time and cost you $$$$ in time, frustration and withheld money. read more

Overall, I had a good experience at TPR in Dupont Circle. My actual quant and awa scores improved dramatically after taking the class. Pros: 1. My teacher, Aubri O'Connor, was awesome! Having her as a teacher made spending 3 hours of my Saturdays and Sundays at GRE prep much more bearable. She provided a good mixture of reviewing content and providing useful, practical feedback on how to study (how much time, what materials to focus on, integrating studying into your everyday life, etc.). 2. The payment plan option is convenient. 3. The small group with just 4 students made it possible to receive a somewhat individualized experience. This set up allowed for some flexibility in what we covered in each class. Con: The major criticism would be the amount of materials--tons of "required" assignments, which seem impossible to complete, especially for a full-time working person. This is one area where I would say a good teacher is essential. Also, I found the blank vocab cards useless. Writing out all of the definitions would take forever so I ordered other cards. read more

We used Princeton Review for both our kids and had great results. Easy to schedule, professional and the tutors we had for both SAT and ACT were fantastic. We were very happy with the results and the quality of the tutors we were assigned. Highly recommend the private tutoring option if you can afford it. Overall good experience. read more

I took the MCAT prep class. Some teachers were awesome. For others, it was obvious that it was their first time teaching. Teachers had no confidence in the material. The office frustrating to work with - and I'm the one paying them. They change things last minute on you. Totally disorganized. The people that you talk to when you call the main line are unfriendly. Funny because I had a problem with Michelle too. My friends have had a problem with Samara but I didn't talk to her so I can't say. Just avoid calling them if you take a class. It won't help anyway. The classrooms have thin walls to the point where you can't hear your teachers. My friends have had better experiences with Princeton Review classes elsewhere. read more

change of schedule without proper notification. The administrative office in DC does not respond to phone calls or emails. customer service phone number doesn't work. very disappointed read more

I am SO ANGRY. We planned our whole summer around Nicole taking an SAT course that was supposed to be starting today with The Princeton Review for two weeks. I deliberately picked these two weeks before school starts so it would be close to the test date but before she's bogged down with her AP and honors classes. They sent me an e-mail at 3 a.m. this morning: Hello SAT Student, This email is to inform you that due to low enrollment, your SAT Fundamentals Course #124319 scheduled to begin on Monday, August 5th has been cancelled! Please select from one of the following options below. Are you kidding me? They want me to sign her up for another class that they may cancel? They can refund my $600! I'm now looking for a private tutor. Open to suggestions. read more

I had a great experience with Princeton Review. I took the GMAT small instruction course and did 4 extra private tutoring sessions. The GMAT is a beast. I scored a 450 on my first practice test. However, with diligent practice, the materials, and the help of David, I scored a 710 after 3 months. I'm super stoked. Sidenote: It's Dupont Circle and so parking can be a little bit difficult to navigate/figure out your first couple of times. read more

My daughter took the ACT Fundamental Course at Princeton Review in Bethesda, Maryland and also received private instruction from their tutors. We were extremely pleased with the instructors and the content of the material. The course and the private tutoring were extremely beneficial! I would highly recommend Princeton Review! read more

I registered for an GMAT ultimate course 6 weeks prior to start date, paid $1599. 4 days before the start date i have received a call that the class has been canceled and it will take up to 3 weeks for my refund. what a shame, all this lost time. read more