The worst apartment I've lived in and I've lived in many. I should've turned around when the red flags were flying from day 0. Where do I start? First off, do not expect the office staff to have honor or responsibility. They went back on their word on applying a move-in special because the apartment wasn't ready on time due to their negligence. I was told the apartment would be ready on a certain date, so I applied. when that date approached with no contact from them, I had to hunt them down only to find out the apartment wasn't even close to being finished. Since I couldn't keep paying hotel bills, I had to accept a different inferior unit that cost more rent! Basically, it's a bait and switch. Still, I had to stay an additional week at a hotel waiting for that one.
The office told us there's a military fee waiver on application fees, but it took 2-3 months of me emailing them every two weeks to finally get that credited back. I was also billed for rental insurance liability on my monthly bill, even though I provided them my rental insurance policy upon moving in. This wasn't taken care of until I moved out.
Next, we had to deal with a cockaroach infestation upon move-in. There were hundreds. Anytime we had a maintenance issue, no one ever came to fix it with the exception of one time when someone from corporate went around doing everyone's accumulated tickets.
Trash was picked up maybe 2-3 times a week, supposed to be 5 days a week. Sometimes, there'd be trash outside for weeks. I'm not sure how the third-party trash company does things.
Expect to pay more than triple the amount in electricity bills as the central heating and cooling is extremely inefficient. We kept the apartment at 74 degrees in the summer and paid close to $200 when we used to pay $90 at the most in other places.
When moving out, I didn't get my security deposit back, and I had to pay additional charges. There's a standard $280 on all apartments just to clean the unit, but on top of that I was charged $100 more for food removal for leaving "something" in the pantry and outside in the trash area-- so, where the third party trash company is supposed to pick up the trash? By the way, they never told me what I left behind, but I cleaned the apartment thoroughly before leaving.
I can only describe dealing with the office at The Preserve, like pulling teeth. Why did I have to email, send 10 follow-up emails, go into the office, then send another 10 emails for them to do the bare minimum and not even that? Whenever I tried to hold them accountable, they proved to be irresponsible, dishonorable, and negligent. As people, Kailee and Kim seem to be pleasant enough, but their disregard and unempathetic dealings of matters collectively made for the worst experience I've ever had. read more