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    The Pool Shark Pool & Spa

    5.0 (1 review)

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    7 years ago

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    Aqua Pool & Patio - Night view of pool, Terrazo Aquarius pattern

    Aqua Pool & Patio

    (17 reviews)

    We are active duty military and trusted Aqua Pools to take care of our pool while stationed out of…read morestate. BIG MISTAKE. Service was cheap (by $20). Despite a revolving door or techs (one special tech was caught on security camera calling our equipment stupid and walking away) we had minor issues with their service. Minor until we started getting brown spots in the pool and my service tech told me I needed a bypass because the constant flow was causing copper spots. Tech said "definitely would be a good decision". Aqua Pools charged me $450 to install it. That didn't fix the issue. Still had spots and Aqua Pool said they can't do anything about it. Next, then the heater would not turn on/off with the control box. Aqua pool tech told me my heater was bad and he recommended it to be fixed for another $450 or so. The heater warranty crew (different company) then came out and said 1. The bypass being engaged will damage the heater and 2. The system had been put in a different mode - causing the on/off issue. Each warranty visit cost me $125. SIMILAR TO OTHER CUSTOMERS and REVIEWS ON HERE- CHECK THEM OUT. I called Aqua pool management (Vickie) and expressed my displeasure and lack of confidence in my service. I asked if they could credit me for the last $125 and try to stop this from continuing to repeat itself. She said she would get back to me. Then one week the tech is a no-show and said to contact management. When I called to see what was going on, she was short and rude, talked over me, and told me they were cancelling my service. She reminded me that I was displeased with what had happened and the solution was to part ways. She said she sent emails - three times - I guess not professional enough to call or take care of the customers or capable to work through conflict. They want to blame the customer. Same as other reviews. Should have seen the red flags. DO NOT RECOMMEND - cost me more money in the long run.

    We had a problem with a leaky pool and Aqua Pool & Patio sent Billy over. Billy was prompt, polite…read moreand informative. He quickly assessed the issue and I highly recommend this pool service.

    Blue Haven Pools & Spas

    Blue Haven Pools & Spas

    (29 reviews)

    Overall, our experience was amazing! Jordan Englert, our project manager did an outstanding job!!!…read more There were a few moments, out of his control that were a bit frustrating, but overall a great experience!! To this point, we are happy with the communication, quality, value and craftsmanship. Highly recommend to anyone who is looking for a great pool!

    I'm not going to lie, the pool is great. It's what it took to get there is the issue. If you want…read moreto spend a bunch of money and get less than DMV level service use Blue Haven, and specifically ask to have Jeff Nodine as your project manager. Jeff Nodine was rude, arrogant, and condescending. Jeff Nodine was so difficult to communicate with I had to call his boss. His boss was here for three minutes and solved the issue. I know this post won't make a difference to Blue Haven, but I was able to talk three of my neighbors out of using them, simply based on the service I recieved from Jeff Nodine. Pool companies are a dime a dozen. Use one that respects your time and money. Blue Haven and Jeff Nodine do not. @Blue Haven, before you start covering for Jeff Nodine, my entire interaction was video and audio recorded. Save your breath. You got my money. 101425--Tim Daw the GM contacted me today. Tim was the one that resolved my problem with Jeff Nodine. My pool was put in six months ago. That's also when the issue was. I moved in from it. This post stemmed from a conversation that I had with a neighbor that also had Jeff Nodine. I was going to delete this post but if Jeff's behavior was corrected six months ago, he wouldn't have treated someone else this way. I want to reiterate, my pool is awesome! If it weren't for Jeff Nodine this would have been a five star review. If you consider Blue Haven, just request that Jeff Nodine is not your PM.

    The Pool Shark Pool & Spa - poolservice - Updated May 2026

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