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    The Pool Enclosure Guys

    5.0 (1 review)
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    Pool installation

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    22 days ago

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    Kingfish Pools - Secret garden in Metairie

    Kingfish Pools

    (27 reviews)

    I rarely leave a review, when I do I try to hold off for a while to make sure it's legit incase…read morethings go wrong after a few months. Got our pool about 15 months ago and it was a solid experience all around, quick and efficient. I dealt mainly with Holly but Billy was super easy to talk with and made quick decisions. I've heard horror stories with pool builders but this was about as smooth as it could be.

    I reached out to Kingfish pools to start a maintenance service but also to get my pool…read morere-plastered. Although the re-plastering was sub'd out to another company, Kingfish coordinated it for me and the work was excellent. The pool is gorgeous. Their pool maintenance service after that, however, was not on par with what I expected. The service started 4 days after the re-plastering, on the 18th of the month, but my first bill came in quite a bit higher than expected. I questioned the amount and got a expected reply but then commented again, but did not get a response. I wrote them a second time, but again, no reply, but I was billed. I have an issue getting a bill that appeared to be for a full months service plus chemicals, when they started on the 18th. I wrote them one more time complaining about this and never got a reply. So, 28 days from when the pool plastering was started, I terminated their maintenance service and am moving to someone else. Their communication, whether it be email or text, leaves a lot to be desired, but this is my opinion, which I need to say, and may not be yours!

    The Pool Enclosure Guys - poolservice - Updated May 2026

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