I was in need of a gym and having a pool was one of the requirements so that limited the options in…read morethe area for me that wasn't a 20 minute+ drive way so I decided to check out Equinox first and ended up really liking the vibe. The classes feel like studio classes (like barre or spin, etc.) that you'd be paying almost $200/month for without any amenities or regular gym equipment. I've been to other gyms in the past that had a lot of hm, lets just call it people watching and social hour. Folks here are definitely here to workout, do their own thing and friendly. Definitely a no judgement zone. I also had some hesitations based on other reviews about not being able to freeze or cancel membership within the first year especially if you have an injury and what not but decided to go for it anyway despite that, more on that later. Some other other gyms didn't seem to be any better based on those reviews so it probably would've been similar issues elsewhere anyway. When you initial sign up, they give you some comp sessions with a trainer (to obviously sell you personal training) but it's something I wanted to try anyway. I thought, why not, let's give it a go for a few months since I thought it would be good to get an extra boost and back into a routine. Well, a few months had passed and then I had some travel plans so I was away from the gym but then came back from my travels with a severe knee injury where I could barely walk. It sucked but I showed up anyway. Not because I couldn't cancel my membership due to the contract terms but because I needed movement for rehab. I was initially hesitant about returning to training because I felt like I wouldn't be training at 100%. And let's be real, the training sessions aren't cheap. After some discussion with physical therapist for a rehab plan, I decided to return to training with Summer and it was honestly one of the best decisions I've made. Summer programed exercises for me to supplement my PT. She has been really awesome to work with, because my program needed a lot of re-working along the way to adapt to my rehab progress. She's also open to feedback and really great with listening to my input on things that I want to work on. While I am still ways away from being 100% recovered from my knee injury, I already feel like it's night and day compared to just a few months ago. So why only 4 stars? Well, only taking one off is quite generous despite some issues with their app, specifically for training and the so-so amenities in the locker room. The app isn't the best and there were some miscommunications with it that led to a lot of frustration but the training manager Matt was really nice and made it right. The other reason for taking off the star was the amenities which they finally changed to something that smells way better. The previous products didn't smell good and it seemed like the shampoo, body wash, and face cleanser seemed like it was all the same soap in the shower. Didn't feel like there is anything different between the stuff in the bottles. It wouldn't even upset me that there was just one multipurpose wash but the same soap in the different bottles is just confusing for me. Like what's the point? Anyway, good riddance with the old stuff. I haven't tried the new stuff yet aside from the lotion that smells heavenly. I haven't been to the other locations to compare but this one is sufficient for my needs.

- I have experienced now multiple times within the last 6…read moremonths the kids club being closed and i am informed uppn arroval with my two kids. I never write comments like this hut I am very frustrated and would like this escalated to corporate. **Date/Time of Incident:** April 19, 2026 at 10:15 AM - **Location:** Equinox San Ramon - **Reservation:** I had a paid Kids Club reservation. - **Issue at Check-In:** - I was informed by Assistant Manager (Xavier) that the Kids Club would be closing at 11:00 AM, just 45 minutes after I arrived. - I did not receive any prior notification, despite having a reservation. - **Communication Concern:** - I asked why I wasn't contacted in advance; Xavier explained it was due to a staff member being out sick. - I expressed that while I understand staffing issues, I expect proactive communication. - I rely on these reservations and spend time preparing my children and traveling, so last-minute notice at check-in is not acceptable. - **Customer Service Experience:** - I felt my concerns were not being heard or acknowledged. - Xavier repeated the same explanation without addressing the inconvenience caused. - No apology was offered. - No alternative solutions or accommodations were provided. - When I expressed disappointment, I was told "that is your prerogative." - When I stated that i dont feel heard nor do i feel like that customer service is a priority based upon facts not perogative xavier repeated again that was my prerogative. When i stated are u derstanding what the meaning of prerogative was, Xavier made a dismissive comment referencing he has a 4 education . At no point has Xavier in any of my interactions with him ever provided or contributed to an idea towards a solution that could work for both the gym and member. He simply repeats what happened robotically without empathy for the member's side of the situation. - **Escalation Attempt:** - I asked to speak with a manager and was told by Xavier none were available. - I was informed the manager would return the next day. - I asked for a corporate contact number and was told by Xavier that was not available. - No alternative way to file a complaint or follow up was offered. - xavier also turned his name badge around so i couldnt see his name. - **Pattern of Ongoing Issues:** - This has happened to me at least three times within the last 6 months arriving for a Kids Club reservation only to find it closed due to staffing shortages. - Each time, Xavier has been involved. - Each time, the response has focused on staffing limitations without acknowledging the member experience or offering solutions. - **Core Concern:** - I understand staffing shortages are sometimes unavoidable. - What I do not accept is the lack of communication and accountability. - I believe it is a reasonable expectation that members with reservations are notified in advance via phone, text or email if the Kids Club will be closed. - **Impact on My Experience:** - I am wasting time preparing my children and traveling to the facility unnecessarily. - This creates a significant inconvenience as a parent. - The experience does not feel customer-service oriented nor family-friendly. - **Reputation Impact:** - Based on these repeated experiences, I would not recommend this location to other parents. - I have already begun recommending alternative gyms, such as Lifetime, to other families. - **Positive Note:** - I have found all other staff members to be pleasant and professional. - My concern is specifically with the leadership, communication, and customer service approach demonstrated by Xavier.

We joined when they opened and it was lovely. Now it's meh. Newer gym but they keep it SO hot. I…read moredon't want heated workouts. ALSO---they have a TON of cardio machines and not enough space for weight lifting so often you have to wait for space. The photos are misleading. In peak times there isn't even floor space to stretch. They have ONE smith machine. Leg day is always extra long because I spend so much time waiting for space/weights. Meanwhile the cardio machines sit empty (maybe 1-3 people on them ever at once) They have a TON of cardio machines. They could remove some and rearrange so there is more area for weight lifting ‍ Oh and the recovery used to be only for VIPs and by appt and now it's walk in for everyone...so we don't even use it. I haven't used it now for months. :( I spend so much time waiting that my workouts are too long to then do a recovery after! Sometimes they run out of towels, often the wipes to clean machines are empty...showers get built up with hair (shocking that people don't clean that up themselves!) It was great when it first opened but sadly has gone downhill.

Consistently clean and well kept. Although I was bummed about the removal of the basketball court,…read moreI enjoy my time here. I look forward to my workouts and it is hardly ever too crowded. I love the recovery space!

Facility is overall 5/5 excellent for a large and super spacious unique style modern family gym…read more Plenty of land for parking outside. Huge piece of land. Swimming pools were mostly heated/warm/grand/much larger in size than expected. Indoors and outdoors looked great. I'm impressed with this company/gym brand. They take pride in what they do here. Yes, it's not cheap for monthly membership, but there's good value here. Two story building. Membership representative is helpful and resourceful. You can find all kinds of classes and exercise activities upstairs. Loved the cycling/spinning room with large screen too. Amazing place. For an extra $50 per month on top of membership fees, the Recovery area looks most attractive/my favorite. Cryolounge, compression therapy, float therapy, red light therapy, cold therapy, and more! Perfect sauna inside and all the machines are high tech/new/clean/well managed. Not bad for not having to drive elsewhere for recovery services. Women's locker room toilets need better cleaning/managing. It was a mess inside during morning hours. Overall, locker room looks fantastic and very functional. Kids area is separate. So far so good. Great impression, other than the high fees/costs and 30 days advance membership cancellation notice may keep people wondering. They only accept month to month payments. Great place not far from foods/restaurants/walkable. Looks like a fun place to workout.

Their café has options that sound great on the menu, but the product I received was not what was…read moredescribed. I ordered the "Super Antioxidant Cup," which is supposed to include bananas and fresh berries, but nothing in the bowl appeared fresh. It seemed like some type of juice was used to blend it, and I didn't see any fresh or frozen fruit being added. The "bananas" were actually banana chips. Paying $11 for something made with what felt like fake or misleading ingredients was very disappointing. Definitely not what I expected.

The surfacing on the courts and the amount of courts they have here is amazing! However I will say,…read morepricing just keeps going up and I don't think it's going to stop, because they know people here in the bay make too much and will pay whatever amount to have nice courts with good people to play here. I personally just buy the day passes here and come during the weekend every so often, and stay all day (since they have in n out privileges) to make my pass worth it. I remember the good old days when day passes were just $25, but now it is $40! A bit too much for me, if you are looking for a free court with good opponents, you can play at Mitchell park in Palo Alto. Also, during rainy days is very busy so be mindful of that if you are coming because you can't play outside for free, because everyone else has the same idea! Other than that, when I do come to the hub, I always get good games in when I play in the higher skill levels

My employer recently booked a tournament with The Hub in Campbell. We were quickly in contact with…read moreDipti. Dipti was able to meet with us in person and also by email to go over all the details. Dipti also provided a timeline which allowed for us to simply enjoy the event. Our event was for approximately 100 people which included players and spectators. For some of the people, it was their first time playing pickleball and for others it was there first time playing at the Hub. All of the details were taken care of, even some that we did not even consider. In the end, we had a great time and everyone continues to talk about the experience and memories that were made that day. Thanks Dipti and the Hub for making this day GREAT!

My son learned to swim with Pierre within a short period of time. We had attempted lessons at other…read moreplaces before without success. My son was one of the older kids here who didn't know how to swim, so he was self-conscious, but Pierre's expertise and guidance made him comfortable and allowed him to learn without judgment or fear. It was amazing to see him do several different strokes in just a few months time.

I reached out in 2025 to inquire about my daughter's tennis lessons. We were told that she was too…read moreyoung at the time which was fear. She was 3.5 years old and was a bit timid. I then texted Coach Angela after she turned 4 yo because she was showing signs of being interested. We were completely ghosted by Coach Angela. I was a former USTA player and I coached in college for my college's camp so I know a thing a two about coaching tennis and good customer service. Whether you have space to take a child in or not, you should always circle back. In the end of the day, everyone is connected and to one another and I'll say this, Euro Tennis is way better with better customer service than here. I grew up learning to play tennis by my dad. All was self taught through him. We weren't a rich family, but we were raised with values that took us far in life. I don't know what values these tennis coaches have here, but I'll say this.. poor customer service doesn't get very far. My ultimate goal was just to get my 4 yo and soon to be 5 yo to just make friends and get to know the sport that I love very much. I suggest all parents to go to Euro Tennis. Better customer service and lots of options. At Euro Tennis, they accept kids of all kinds. They have patience. And their focus is just making sure the kids have fun. At 5-7 yo, the ultimate goal is to have fun and like the sport.

Loved the location. Hospitality & services are S tier. Outside pickle ball courts & pool. Pool may…read morenot have many lanes but people are courteous and cordial here. Weights & training up stairs w/a couple racketball courts. Recovery room w/hydro massage & Normatec offerings is elite for optimal performance. Cozy club w/comfy vibes & community classes.

I bring my son here and I don't have a membership currently as I was a member for almost ten years…read moreand did not use the facilities to justify the payment for myself so I cancelled it. Today when I brought my son in, they said I can't sit on the tables to work as I am not a member. So basically I am sitting at the entrance, there is no charger plug for my computer and I can't use the bathroom. When I asked Gary in membership if an email had been sent to parents to inform them of this new rule, I was told no and that it is a new rule being enforced since 5/1. I drive across town to bring my son to the camp however where am I supposed to go while he is in camp. I am so angry at the price point that I am paying. This is just wrong and extremely bad business. I am very upset and angry. I would like a refund for the camp so I can take him out and not have to come in from next week. Shame on you! I can't respond to your reply so am responding here. My husband who has the primary membership sent you an email the same time I wrote this yelp review and guess what - you responded to this review but NOT to his email. Says a lot for your business practice. #shameful and #deceitful

First time here, the reception there was not friendly nor helpful, did not give much information or…read moreinstruction, no customer service. $15 per child and $17 per adult on a weekday from 11am to 2pm, not too bad if you can play for 3 hours. I hope they can have other option to just rent the court per hour.

Pros: lot of good players at different levels and generally welcoming, good no of courts, there are…read morecoaching options for kids, have an overall decent ok-ish working system. Cons: Not great in terms of court quality, lighting and basic amenities. Walkins are expensive.

Keep kids off screens and make new friends! Indoor soccer is fast passed, exciting and year round…read more They have batting cages, too! The management does a great job organizing parties, camps and classes!

These one-star reviews criticizing how the employees look are absolutely diabolical and disgusting!…read moreThe managers and staff at East Bay Sports go above and beyond for their customers every single day. Anyone leaving those kinds of comments must've truly woken up on the wrong side of the bed to be that cruel and unfair. Let me explain why East Bay Sports deserves a five-star review. I've been bringing my son here since he could walk he started in the Little Kickers program and now, at age nine, plays in the soccer team division. We absolutely love indoor soccer, and this facility makes it such a great experience for families. The kids always have a blast, the field is consistently clean and safe, and the entire place has such a welcoming atmosphere. The owner, Chris, deserves special recognition. He's incredibly calm, patient, and professional even when parents get heated during games, coming up to him in his office raising their voices, he never raises his voice or loses his composure. You can tell he genuinely cares about the families and players who come here. This is a family-run establishment and the only indoor soccer facility in the area, which makes it such a valuable part of our community. Beyond soccer, they also offer batting cages (which are a ton of fun!) and host birthday parties that kids love. Whether your child is a toddler just learning to kick a ball or an older kid who's ready for league play, there's a perfect spot for everyone. You don't need to be a pro you just need to want to play, learn, and have fun. With so many classes and programs to choose from, I highly recommend East Bay Sports for any family looking for a positive, active, and inclusive environment.

I've been a member at City Sports for a while now, and I genuinely look forward to every visit. The…read morestaff are incredibly friendly and welcoming. Whether you're a first-timer or a regular, they always make you feel at home. It's a small thing, but it really sets the tone. The gym itself is kept spotlessly clean, which I appreciate more than anything. The equipment is always well-maintained and in great working order, no broken machines sitting around waiting to be fixed. If you're looking for a gym where you actually enjoy showing up and getting a good workout among friendly people. City Sports is it.

This is a complaint mostly as a Waterworks parent. If you didn't know, Waterworks Aquatics uses the…read morepools of several City Sports locations to teach kids' swimming lessons. While I went to town leaving reviews for Waterworks itself, I realize the intimate culprit is City Sports. Their pool is constantly undergoing some sort of HVAC issues which leads to ongoing and almost weekly pool closures. For gym members, I assume you are hoping your gym membership includes access to a pool which means 9 out of 10 times in any given month you are dealing with a closed pool. City Sports, get your act together. Why is your pool closed so many weeks out of the year???

I'm honestly surprised the reviews are so low for City Sports in Fremont…read more I've been pretty impressed with what you get for the membership price. The variety alone is very, very impressive compared to most other gyms. If you're only looking for one specific thing, maybe it's not the perfect fit. But if you're someone who likes options and wants different things to do and try, this is a great place and definitely the best bang for your buck. I've found the service to be very good. The trainers are professional, and the amenities are solid overall. The only minor downside is that the selection of protein drinks, food, and vending machine options is a bit limited -- but I usually bring my own anyway. Overall, I just feel it deserves a better rating than what I've seen.

Avoid this location. If I can give it a negative star that's what it would've received. Poor…read moremanagement and personal training staffs Most personal trainers are rude and possessive of the turf area especially the trainer Asia and will constantly kick you out of the area or abruptly grab your equipment stating that it belongs to the trainers only. The trainer Asia was confrontational and disrespectful in the turf area. Managers John and Gabriel just watched and didn't attempt to diffuse the situation. Wouldn't recommend this place.