tl;dr: In my mind it's a 5, but I'm drenched in angsty teenage nostalgia; for you, jaded concert goer, it might be more like a 3
so I'll say 4
I shout across the house "hey babe, how would you rate the Phoenix Theater on yelp?" "Easy. You get what you pay for"
I agree! You get what you pay for here; more possibly, because this place is dirt cheap!!! Much of my youth I would pay between $7 to $15 to see a music show, usually beginning at 8 pm and ending after 11pm. This place is worth any show under $30.
Here are some notes for first timers:
-you can buy tickets here, but anytime a show plays that costs more that $15 I just go to Last Record Store (lived in SR) and get the tickets there, also ticketmaster/ticketweb cater here sometimes, usually if it's under $15 you just pay a cash cover at the door. Last time I came here I saw someone trying to buy a $20 ticket at will call and they seemed upset the attendant wouldn't take their card, so as of 2014 they still seem to be CASH ONLY (sorry credit/debit crowd), there are some ATMs up the street at the gas stations I believe, also snacks, and if it's a smaller show they may let you bring the snacks inside, they usually let me in with my Monster Energy, they may "sniff" test it to make sure you aren't bringing in alcohol
-usually they have in&outs, and stamp your hand for verification when you come in and hand over your ticket, but once they didn't so hey, whatever that was about
-there is parking on the street (extremely limited) and parking in a garage a few hundred feet down on Keller, the garage is free, but signs on it say it closes right around midnight
-They still let people smoke out front on the side walk, but don't irritate the Petaluma PD because they seem to be itching to give out tickets!
-you may be security searched at the entry, but I've learned they are more likely to search you for certain shows rather than others (Rap/hip-hop etc, high profile bands) they don't allow weapons, alcohol, or drugs. I've seen them toss people out for bringing in alcohol, trying to drink out front in the "smoking area", or showing up drunk. Don't get too drunk, same with any kind of smoke inside, or showing up high. people still manage to sneak some drug contraband in, but depending on the security that night they may (or may not) toss you out, just so you don't get mad later when they eject you, now you know!
-the theater is dry(ish)... I've never been to a show where they served alcohol, I've heard rumors some shows have it, but in over 12 years I have never seen it served, not once. But.... Volpi's bar is across the street, I've left a show, had a drink, and returned with no problem, and I've seen many others do this as well, so as long as you don't get super wasted the door guard seems to be ok with this (on nights they have ins&outs, which is most of the time)
-the bathrooms are absolutely terrible. this is where I would concede and understand someone rating it with few stars. sometimes there is soap, sometimes not, same with toilet paper, seat covers, hand towels, toilet seats, door locks, and even the doors on the stalls themselves. I have no idea what the men's looks like, I imagine about as bad. Punk teenagers vandalize the bathroom anytime it is fixed up, writing crude things on the walls, tear the stall doors off the hinges, the locks might not work, all kinds of fun anarchy! I remember very well being young and having to go to the bathroom and try and hold the door shut myself, then later oh great, no soap and no way to dry your hands! I visited in October 2014 and saw both soap AND paper towels AND 2 of the 3 stalls had locking doors!!!! WOW! The Phoenix is on a roller coaster that only goes up!
-there is a snack bar inside, snacks vary in price between shows, water bottles are usually $1 or $2, also they have some sodas, candy, chips etc, snack bar is also cash only
-there used to be many more skate ramps. I remember 4 very well, 2 tall 2 short, now they just have the short ones, maybe kids fell off the tall ones during a show and got hurt? There also used to be many old used couches in the back of the main standing area, and sometimes the lobby had couches and even the piano room (other yelpers call it the small room I see). The couches looked absolutely gross, but people still sat on them. I saw waaaay less couches this last visit, maybe to make more standing room or because they looked dirty and they tried to clean up their image? who knows!
-there is a balcony seating area, but it is not always open. I have seen it opened up for shows that have the potential to fill up the place (Blue Oyster Cult, Devil Makes Three, PM5K, Shinedown) odds are if you see smaller bands it will be closed, get cozy standing close to your neighbor
-finally, to people who think this place looks run down/bad/cheap:
+it's mainly for (broke) punk teenage kids
+it's cheap to get in
+this is how it looks AFTER the remodel, imagine it 10 years ago read more