My fiancé ordered me flowers from Petal Patch for Valentine's Day. The arrangement I received looked half dead. She had chosen bright vibrant colors. The colors in this arrangement didn't even come close to what was ordered. The roses were grey looking, browning and starting to curl. The teddy bear was even sitting atop the arrangement crushing some of the flowers. When my fiancé called to let them know she was very disappointed over the arrangement that she paid over $100 for, the lady was extremely rude. She offered to come to our house to "inspect" them. We we're not available that day so she offered to come by my work the next day but that I would need to bring those flowers with me. Well the next day I happened to be home sick and when I called the flower shop to let them know I wouldn't be in (mind you, I called at 8:30 before their business was scheduled to open at 9) I was told that they had already been to my work at 7:30am. Since I was not there they informed me that I'd have to drive 40 minutes to the store with the flowers so they could still "inspect" them, as if I was lying about them. The next day I made that drive and once I was in the shop with the half dead arrangement, I was immediately told that there was nothing wrong with it and that they started to die because they were exposed to the cold from me bringing them in. I pointed out the dead looking flowers, told her I understand that sometimes substitutions need to be made but the arrangements colors, greenery, and flowers choices were nothing similar to what was ordered And showed her where the teddy bear bent the flowers. I simply asked for a refund... she continued to tell me nothing was wrong. She then slid another arrangement across the counter and told me to just take that one. That one too also had dying/browning roses like it had been sitting there a long while. Still nothing like what was ordered. I simply told her again that we are not satisfied and would like a refund. She rolled her eyes and had some very rude things to say. I asked her if she even cared about customer satisfaction. Her response was I should just take my business elsewhere. I'm not one to like confrontation or complain but this was beyond what I ever thought would happen over a bouquet of flowers. I've never in my life have had a business treat me as poorly as she did. I will never step foot or order from them again. read more