I called around 9:00 am to arrange a delivery. It was for my boyfriend's mom, his sister, who passed and this was the 10 year terrible anniversary of such a sad day. The owner claimed she had time for a delivery. We went over specifics and I couldn't have expressed more how important a butterfly in the arrangement was. By 2 pm the arrangement had not been delivered. I had to call to inquire and she stated that the driver had car troubles. Ok, things happen. When I got home and saw the size of the arrangement WITH OUT a butterfly, I was legit just beyond disappointed. Not only did it take all day, but to pay what I paid, with out a butterfly and for basically just carnations and mums, I should have just done the arrangement myself. I called to express my issue, the owner answered with what seemed like a party going on in the background. Explaining that the butterfly must have fallen off in transit, Claremont roads are bumpy because of frost heaves, and she could drop the butterfly off the next day. This place is a joke. I wanted to make someone special smile on a sad day, and this place sucks and is extremely unprofessional and shouldn't be doing what they do. read more