In an effort to support local businesses we took our dog to The Pet Spa. The website states "We hope every interaction you have with us is easy, fun and helpful". I can safely say that from start to finish my interactions with the staff were none of those things. The staff was difficult to work with, rude, unhelpful, and condescending. This behavior was displayed in front of other customers as well. At drop-off I explicitly and repeatedly stated that we did not want our dog to be shaved, wanted shears to be used only and we wanted to keep his beautiful long top coat. I repeated this several times because I feared exactly what happened. We arrived to find a poorly cut short-haired dog. As he is a double doodle, his top coat will never grow back. I was polite in expressing my disappointment and instead of listening to my concerns was told that I did not research my dog before owning it, had no business speaking on the matter since she had groomed 100+ doodles before, and that our breeder, vet, and trainer had all provided us with incorrect information. A simple google search states that a double doodle has a double coat (top and bottom). Despite this fact, I requested my dogs hair to remain long. If this was a problem at the beginning for the groomer she should have communicated it to us and we would have sought other services. The website also states "Our goal is to thoroughly clean your pet, then give him or her the haircut you desire". I think you might want to change your website to reflect that you give dogs a haircut that YOU desire. Finally, the website states "On average, grooming a small dog takes about 4 hours". Our dog was there for over 7 1/2 hours (past closing time) with no apology for the inconvenience. While I am upset that my dogs hair was not cut the way we had expressed, I am more upset at the lack of customer service. At no point in time did the groomer even attempt to take responsibility for going against our wishes, offer any incentive to come back, or give us a partial refund. I will never be going back to this establishment and will not recommend this company to any of my fellow dog owners. read more