2 stars simply for aesthetic and amenities of the complex. Unfortunately the complex falls short from being a luxury or boutique style living community. Upon moving in our unit was missing a thorough inspection. There was missing parts, broken items and failure with the technology that they promote for smart living. Concierge was an amenity they pushed when we were signing our lease claiming it would help with building furniture, hanging items & etc. sadly concierge did nothing more than just mounting our tv, as they were going through hiring issues and staffing leading them to be backed up in a small 92 unit complex. We had to take time off to complete the concierge request ourselves. What we thought would've been a seamless move turned out to be more work on our end. Our AC stopped working for about a day and we had to put up with the Texas heat as there was no immediate resolution to the issue. Currently we are dealing with a hot water issue. The complex entirely runs off of 3 water boilers. Our unit and the neighboring units around us have all complained about the water temperature. The community host has tried multiple times with her maintenance staff and a plumbing company to resolve the issue but yet it has not improved to our liking. They claim there is no further action they can take as they have already done everything they can. We've tested the water in other units from other buildings and they have hot water unlike ours that is lukewarm. The community host has offered to move us units and only waive transfer fees and keep our same rental rate, but will not accommodate for the movers it would cost to make this an effect move. They also will not compensate rental credit for the inconvenience of the move either. The entire complex has multiple stray cats that consistently leave dead birds, lizards & droppings through out the complex. Staffing hasn't done anything to enforce fees from stopping residents from feeding these cats as multiple have collars and deemed as friendly. The health risk these cats impose is our concern.
The office hours are inconsistent as staff is only in the office at their convenience. We wish the Parker would refine and sort out the details that would make this a luxury style living complex.
Update 7/1
Living conditions and property management professionalism has not improved. Maintenance is still dealing with hiring issues, temp staff is in and out. Pool is dirty majority of the time. Management hours still vary and when in office their attention to the job is minimal. Cats still leave feces, dog park runs out of poop bags and maintenance takes a few business days to refill leading the park to be covered in dog poop. read more