Great experience great customer service very quick and efficient - will recommend to any who need…read moreit.

I called four times to make sure the place was open before starting out even though I was going…read moreduring business hours. No answer and no message on the voicemail indicating closed that day. I finally just went. Got there and there was no closed sign or anything in the window but the lights were out and the door locked. I called again (no phone number on the door). A man answered and told me he was closed bc he was sick in bed and said he should be open the next day. I asked for a price estimate on replacing a lobster clasp for a necklace. He didn't offer one but said he was the cheapest around. After reading other reviews and experiencing what I did, I'm not trying again.

I went to get an old Seiko watch's battery replaced, and my grandfather's pocket watch battery…read morereplaced. Service was extremely quick and the price was excellent compared to some of the other jewelry shops in the Baltimore area. They were also very kind and helpful. Would highly recommend.

We went to Lakein Jewelers years ago and always enjoyed the spot on Hartford Marcy Lakein is a…read moretop-notch jeweler and a fine person. She always meets our needs with high-quality customer service. We're very upset that they had a fire and hope to see the store reopen somewhere in Northeast Baltimore County or even Hartford County soon.

Milagro is a charming shop on the Avenue in Hampden. They carry hand-picked, globally inspired…read moregoods from Baltimore and around the world. They sell everything from jewelry to clothing, cards to tchotchkes. It's small but well stocked and curated. I always find something charming when I stop by! A great little neighborhood business.

Milagro is accurately named-- a miracle! I was on a small business sprawl in Hampden and stumbled…read moreacross this store over the Thanksgiving holiday. This store contains so many charming items, from earrings to apparel to stationery, etc! My mom and I popped into this store and I couldn't get enough. The staff members were really welcoming and helpful. Milagro promotes contactless payment (e.g. ApplePay). Everyone in the store was appropriately masked up as well, which allows the browsing experience to be that much more enjoyable. I ended up getting two adorable, perfectly-sized mugs. I'm sure I'll be back again soon to experience the magic that is Milagro. Thanks for a great experience!

One of the best experiences I've EVER had jewelry shopping, start to finish…read more My girlfriend and I had scheduled an engagement ring appointment for the Sunday before Christmas, as you can imagine this is a hectic time for retail stores and just life in general. When I tell you, Brilliant Earth and Zoe knocked me off my feet, I am not exaggerating. This experience from start to finish was exceptional. Zoe was EXTREMELY knowledgeable, professional, friendly, kind, and so much more. She made this experience absolutely amazing for us. Before our appointment, she reached out to touch base about our interests and likes / dislikes. Upon arrival, she was able to point out and show us all the pieces that aligned with our interests. She did show us other pieces as well, just to make sure we were given all of the options and we were able to mark those items off our lists. Any question we had, she had the answers. She did not make us feel dumb when asking even what may have seemed like a small, or silly question. She walked us through all of the steps and made sure to touch base on all of the aspects of the engagement ring buying process, some topics we didn't even think to touch base on before she brought them up. Zoe was extremely patient and so helpful during our appointment. She made sure we felt understood and heard, she prioritized our wants and needs. We were most interested in lab created diamonds for both of our rings, something in solitaire settings, and later on, more intricate wedding bands. She took her time when going through options with the 4 C's and again, answered any and all questions we had with confidence and clarity. Even after our appointment, I had a few follow up questions and needed help clarifying a few things and details, to no surprise, Zoe responded in a timely manner and was just as thorough and helpful through email, as she was in person. I am still so blown away and so impressed with her professionalism and true care and concern for us and our happiness during this appointment. She truly loves her job and takes pride in what she does. Zoe, thank you SO much for the best experience possible. Highly recommend Brilliant Earth for all of your engagement / wedding needs. Even if you're in the market for just some jewelry. Please ask for Zoe! You will NOT be disappointed. I will never recommend anywhere else again!! A++++ 5 star

I had the pleasure of working with Zoe this morning. I had my heart set on a gold round bezel lab…read moregrown diamond as I think they are so elegant. None of the shops I visited have had this style to try on and I felt I was settling for something close to what I wanted. This morning I found my dream ring including a wedding band and it was all thanks to Zoe. She explained the 4 C's to me as well and we found some amazing options. I can't wait to visit again with my boyfriend and get this engagement started!!

unique, truly one of a kind jewels. Have been buying for more than 20 years . Love Renee's taste…read moreand always find something to catch my heart.

Wonderful service helping my wife clean not only her engagement ring but also her grandmothers ring…read moreshe received as a gift. They did such a great job we went back again to fix a necklace. We are grateful they are in the neighborhood !

Decent price on putting rain and winning band very knowledgeable and helpful. had a check in a few…read moreminutes and was. out the door.

Folks are very nice and friendly. Took my wedding band there to be resized. Fantastic job! And, it…read morewasn't very costly at all.

This cozy little jewelry store truly deserves praise for its uniqueness…read more Now, I love jewelry. And most of my collection is sterling silver so, naturally, I would gravitate toward a store where the collection is primarily in silver (though they work in gold and other metals as well). But, while most such stores have a rather boring collection that I see again and again, I am always impressed by the wonders I encounter here. While Hi Ho Silver caries lovely classic silver rings with semi-precious stones and handsome chains, there are also some pieces that really need to be seen to be believed. There was an entire collection of two and three tone pendants (silver, brass and copper) that were translations of classic works of art! There was a pendant that was based on Klimt's "The Kiss", another based on Goya's "The Witches' Sabbath" and yet another based on Vermeer's "Girl with a Pearl Earring." And that was just three! There were quite a few more. One of the jewelers seemed very pleased with my and my friend's art historical knowledge and she chatted quite a bit about jewelry, art, mythology and folklore with us. As an anthropologist, I was really excited that one of her pieces was based on the Venus of Willendorf. My one reservation was that I have so much jewelry that I didn't find a piece that wouldn't simply live in my jewelry box. Though, to be fair, I wouldn't mind just taking one of these pieces out of a box and admiring it from time to time. My highest recommendations for a visit. Just keep in mind that they are closed on Mondays.

Will and Kami do amazing work and are endlessly patient as I struggled to make up my mind about the…read moredetails of the projects I have brought to them over the years: repairs, custom work, the choosing of a gift. They are artists who understand most of us have limited budgets. I cannot recommend them highly enough.

I recently bought a Patek Philippe watch with Amy G . I needed help in using the watch box…read more Ashley, Julie, and Tom--together--took excellent care of me when I went back for help. They were patient and very instructive. Amy G spear headed their tutorial, even on her vacation--what incredible service! If anyone ever needs a great watch, this is the place to go in the Baltimore area. Thank you to all! Terry P

My dad passed away recently. For a hobby, he was a watch collector and a watch repair person. He…read morehad a collection of about 100 watches, some of which are relatively valuable (mostly Hamilton watches, but some other brands too). Not knowing anything about watches myself, I asked my dad's estate lawyer what to do with my dad's large collection and he recommended going to The 1916 Company. Before my visit, I texted with service manager Frances Simon to share pictures of my dad's watches and Frances recommended that I bring the collection to the store so that watch expert Paul Winicki could examine them. The goal was to determine whether it was worth getting my dad's watches officially appraised (which is costly). Paul and Frances met with me for nearly *two hours* looking at each watch, explaining their history in great detail, and estimating their value. It's clear that Paul is an extremely knowledgeable watch guru -- I rarely meet a person like Paul who knows so much about one thing and is so enthusiastic about educating others about it. I walked in feeling lost, sad about my dad's passing, and not knowing what to do with his collection -- and also a bit intimidated because the items they sell at The 1916 Company are so luxurious and not anything that I typically buy. But they welcomed me very warmly, met with me for so long, and answered all my questions with patience and an open mind. I found exactly the right people to help me and left knowing exactly what to do with my dad's collection. Paul and I have since emailed a few times about related questions. I'm so grateful for Paul's and Frances's wonderful help -- which they did completely (and unbelievably) for free!

Zelda Zen is easily one of my favorite little shops in Fell's Point. The selection is fun, eclectic…read moreand well curated--beautiful jewelry, great cards and gifts, lots of Baltimore personality, and some delightfully unapologetic political merchandise (seriously the best cards). Every time I go in to browse I end up leaving with a pair of earrings (or three). Beth is wonderful and clearly puts so much personality into the store. Zelda Zen is exactly the kind of independent small business that makes Fell's Point special. Whether you're looking for yourself or need to pick up a gift, you'll be able to find something beautiful and unique here. Five stars without hesitation.

Zelda Zen's is amazing. Before you even enter the store, Beth, the owner, has beautiful flowers…read moreand welcoming chairs, once you go instead she has a lovely selection of jewelry and scarves and art and cards, perfect for gifts or to treat yourself. Beth is also a champion of other small businesses and trying to keep Fell's point safe and clean. Go to her store, I promise you won't be disappointed.

Quick repair process for my beloved gold monogram necklace!…read more Was repaired perfectly within 24HRs and cleaned to shine like new. I am very happy and found the pricing reasonable. Street parking is very easy to find near here, or if you live in nearby canton/brewers hill/Highlandtown, you can walk! They are fluent in English and Spanish, too.

With hesitation, I left my favorite watch with them because they couldn't do an on site battery…read morechange. They told me it would be ready tomorrow for 3 days. They are not responding to my calls or texts. I went to the store in person 2 days in a row because they told be "tomorrow" I am getting frustrated and worried about my watch. If they would have given me an honest answer to begin with, I would have accepted that and taken my business elsewhere. Now my watch is nowhere to be found and no response. I texted them in English and Spanish. It indicates my text has been "read", but no response or call. I just want my watch back and I don't care if they changed the battery!!!!!!!! Update: watch is ready and they added a new band similar to my old one at no charge. I'll add 2 stars for their effort.