My purpose in writing this comment is to shed light to family members that are thinking of taking their loved one(s) to The Palace (Rehabilitation Center). I hope to give clarity to whom ever has questions that have not been answered and/or just want to know what is to be expected upon ones stay here.
Upon arrival to The Palace, my grandmother, who received would I would like to call a "welcome brochure" with a business card attached to it, which will be provided below. When I arrived at The Palace I saw this brochure and wanted to put a face to the name that would be taking care of my grandmother prior to being discharged. I do not wish to get into the logistics of what "she said he said", however, I will add that it was one of the ugliest interactions I have ever encountered as a human being, let alone as a visitor of any establishment. In conclusion, the conversation became so volatile that I did not feel safe leaving my grandmother any where near this individual. Come to find out she wasn't even the social worker in charge of my grandmother. So why was her business card left for my grandparents to reach as if it were a friendly invitation to contact her? I spoke to Liliana Patterson, administrator, in regards to this incident, which she reassured this would not happen again for as long as my grandmother would be staying with them. My only recommendation is that The Palace does not advertise anyone's business card if they do not wish to be reach or asked questions. This field of work requires patience, being understanding, welcoming, tolerate, caring, and most importantly, love what what you do! Unfortunately, I did not witness any of these characteristics in this employee. I'm just happy no one else in my family had to witness or be involved with this individual. Of course, I saved the best part for last, upon discharge, she was suppose to leave with my grandfather so that she was well accompanied to her house. We were also suppose to be informed (a call, or my goodness, I would been okay with a text), which did not happen. My grandmother was discharged and taken out with no one being told! She was picked up by STS alone and taken to her house with no one there. My poor grandfather was informed that she was already at the house when he came to The Palace to go with my grandma home (was told several times to the employees there that she could not be alone). We had to leave work in an emergency to go pick him up and take him home to where my grandmother was left alone with a stranger because no one took the time to inform us that someone, that needs constantly attention, was left alone with no medical supervision. This was truly the icing on the cake.
In a nutshell, I would love to leave this review on a positive note, due to my experience not being all that horrible. I had lovely ladies and gentlemen that were caring and attentive of my grandmother's needs. Jaque, David, and Marlene. Jessica, the front desk receptionist, is one of the most beautiful individuals I have ever met inside and out. Jessica is friendly, welcoming to visitors, and someone that deserves employee of the month, EVERY MONTH. The therapist were also very involved with my grandma's progress, they let me know how many steps she made, how well she was doing, and were just so nice and patient with her. I hope I named everyone that made my beautiful grandmother's stay welcoming and beneficial to her health. Thank you guys for making our stay pleasant at The Palace Rehab Center and continue being wonderful employees. I hope also this helps anyone that is thinking of taking their loved one(s) to The Palace what they are to expect and how they may be treated. Best of luck to anyone that is trying to make the best out of a horrific situation. Thank you for taking the time to read this. read more
