It is a beautiful piece. There are a few negative things I experienced to knock it down to 3 stars: 1- not very responsive and did not answer specific questions in the message. 2- under quoted estimated shipping and did not proactively reach out when we were past the initial delivery estimate, I had to reach out. I am okay with waiting, however, not okay with feeling forgotten. 3- there is no top coat or clear coat over the chalkboard paint. This allows MAJOR chips in the paint to happen since there is no protective clear coat. Had to spend a weekend repairing the chips with my own chalkboard paint as none was provided. I even requested upon purchase as instructed to and it did not arrive. 4- there is a hair on the flat desk part that will live there forever. I understand human error and for the price, I would expect better. read more

This place is a total SCAM. Stay far away. I bought my daughter a 4K bed from this place to find out the rails were not assembled probably and a huge crack on the side of the bed. AND terrible paint job!!! When I reached out to the owner, he said he would come to fix the rails. has been 4 months and I have yet to hear from him!!! read more

I had a similar experience as the other reviewers. I ordered my dream China cabinet on their website and they called me promptly to place the order. They sent me a picture of the receipt as well and I was informed it would be shipped next week. Three weeks later and I've heard nothing, so I call and leave a voicemail. No return call. I message the owner several times, no response. I message them on Instagram, no response. Once I informed him via text that I had filed a dispute with my credit card company, he informed me he would provide a refund Monday. While I did receive my refund, this was such a disappointment as I was excited to receive the cabinet and had the perfect place for it. I would never deal with this company again. Avoid at all costs and take your business elsewhere. 0/5 read more

BUYER BEWARE!!! I paid for items the owners stated they would hold onto them as I couldn't find a bed I liked to go with the Bombay antique dresser, double highboy Bombay chest, and glass door enclosed cabinet; in addition they were waiting to do the paint color once I chose a bed so they would somewhat match which was the reason for them holding all of it until I found a bed I truly loved that would work for my medical issues. I have left multiple messages over the past few years, many over just the last 3-4 months and yet I get no responses. HOW HARD IS IT TO RETURN A PHONE CALL?? It is obvious they were more than willing to take my money, and yet the only deduction I can come up with for the lack of response is that they resold the items, even though I was told they would have my name on them and be kept in a back storage area WITH SOLD TAGS ON THEM. I have been trying again and again to talk to the owners, I spoke to the husband once, who stated he would have his wife call...absolutely no calls back. I have left messages via their different platforms and again no response. And if course all I get is their answering machine, no one ever picks up the actual line. I have the bank statements showing the payments, yet I have received nothing for what I paid. At this point I just want a full refund since I clearly cannot get anyone to call me back. My name, number, and address have not changed since first contacting them and paying for the various items, and I made sure these were included in all my correspondence. Interesting how they can't seem to contact me and now I have no choice but to make others aware of their shameful business practices. At this point I have no recourse other than to continue to post this on as many sights as possible, so others are aware. Kristi King read more

I placed an order with The Painted Cottage via Etsy.com on May 3, 2020. I received an email stating my order had been delivered and another email stating my order had been shipped - on the same day. I never received my order. I made multiple attempts to contact The Painted Cottage but received no reply. I had to file a fraud/theft dispute with my credit card company to receive a refund. I found this is a common trait for this company, taking people's money and not sending the purchased item and not replying to the consumer's email. read more

The Painted Cottage - I received both emails the same day! - Furniture Stores Near Me - Collingswood, New Jersey

See all

I ordered a bed from the Painted Cottage and when it was delivered it was beautiful. However within 1 month the panels began to shrink out of the frames and the decorative pieces began to fall off. I contacted the vendor and they agreed to replace the bed. It has now been more than a year and I do not have a replacement bed or a refund only endless empty promises. I have posted pictures of the damage. read more

The Painted Cottage - Furniture Stores Near Me - Collingswood, New Jersey

See all

I wish I wasn't able to give them even a 1 star. I ordered my item over 7 months ago and there's still no real update on when my item will actually become painted. Reading other people's reviews, the lack of communication (or the countless times I've been told on the phone that they would call me back only to never receive a call back) seems very consistent. read more

Wow, it was my mistake not checking Yelp before making a purchase with the Painted Cottage via Etsy. I purchased a 3k custom king sized bed and when it was delivered by the owner Jim I saw him glueing the bed together because he broke it and tried to hide it from me. That night glue dripped every where. Him and his staff ignored me for days on end. I blocked my number and called his personal phone and he was annoyed by me emailed me and said he would replace the bed. Haven't heard from him since. 3k down the drain. I feel like a fool. read more

The Painted Cottage - He walked in with this top piece tucked under his arm, as if I wouldn't notice the giant crack. he told me not to worry. This is the bed. - Furniture Stores Near Me - Collingswood, New Jersey

This place is THE WORST!!!! I ordered two pieces of furniture in early 2021. It took well over a year to get ONE of the pieces. That piece wasn't even the one I ordered. I agreed to take it. I texted back and forth with the shop for months trying to get the other piece, which they kept assuring me they would send. They made excuse after excuse. I never got the second piece. Now they no longer respond to my texts, voicemails or emails. I hope they go out of business or that the BBB shuts them down. Buyer beware is an understatement! You'll definitely regret ordering ANYTHING from this sham of an operation!! read more

All I can say is AVOID this place !!! I received my furniture after 6 months, ZERO customer service. The China cabinet was painted the wrong color and the is paint peeling off --sloppy workmanship !!! Completely disappointed in the quality of this piece considering the price ~ absolutely a scam ! I would like to know where this cheap item came from that they "waited" so long for and it finally came in ...right . The desk was put together wrong ...omg... unreal ! Missing screw and paint chipping on another item RUN RUN RUN from here !!! read more

See all

Ordered $7K worth of furniture, paid in advance and that was the worst mistake! It took over a year to receive our order but the items were wrong and broken. Then no response or persons that would answer their phones. We're told we couldn't get our correct pieces because their inability to paint items due to lack of ventilation or HVAC. Jim & Valerie are the most unprofessional business owners in the furniture industry. I would highly suggest buying from the Goodwill because the quality of the furniture is better and the Goodwill has more professional customer service!! read more

This was a horrible experience. I have been wanting to order a bed from there for years. Pictures look great. Finally paid about 3,000 for a king size bed from them in april. It is now august. I would politely ask for an update every so often. Sometimes I was ignored and sometimes I was told delays were from covid which I completely understand. But the lack of communication is what is frustrating after paying so much money. The customer shouldn't have to be the one to constantly reach out to these people. Finally I was told they have another bed in stock if I didn't want to wait. I asked to see photos and was ignored again. Finally had enough asked for refund and my order was cancelled right away. Thanks ! Would never order from here again. really disappointing experience read more

Don't waste your time with this business, horrible customer service! I purchased a buffet out of their Etsy store, and regardless of how many times I messaged them about a delivery, I received no response. When the item arrived by UPS, I was not home, and it was left with a paralyzed and (obvious) cognitive brain-injured person. I had no idea when it was shipped or coming since the shop does not respond. He Signed for it, and the driver left the box Crate in my garage. When I arrived home and had someone help me unpack it, there was a hole in the buffet's back, and one leg was broken. I immediately contacted the seller, who, of course, did not respond. I opened an Etsy case that allowed me to be refunded for buffet and shipping. Finally, the seller responded and said he would contact me with details on when the item would be picked up. I waited and when I heard nothing I contacted the store again. At that time, the store said to discard the buffet. I paid to have the item shipped to my home because I didn't have the means to transport it; therefore, discarding this item is impossible. I called the shop and was told I should have opened the package while the UPS driver was there so if there was damage, he could take it back. It took nearly 20 minutes to unpack this freight delivery. NO UPS driver will wait for you to unpack an item that long. Now I have to hire someone to come to my home and pay disposal fees to the dump since it's not useable and couldn't even donate. Save yourself the heartache and purchase elsewhere as the customer service is horrible! Just look at their reviews. read more

Buyer Beware! The pieces may appear lovely but appearances are deceiving. I placed an order for $7,000 and have experienced nothing but aggravation from this vendor. Clearly in it to overcharge for low quality poorly made pieces and not in it to build lasting customer relations. 4 of the 8 pieces that were initially delivered were the wrong pieces after I had explicitly indicated by email and phone the pieces I was ordering. This was after waiting 8 weeks for the furniture to be delivered. I then had to wait several more weeks to receive the correct pieces. 2 of the pieces which cost $1,000 each have drawers and doors that are unusable due to the horrendous craftsmanship. The measurements are off my atleast a quarter of an inch. Drawer won't close on desk and door won't shut on dresser because of the gaps. The owner rarely responds to emails. He even apparently blocked his email on the company site after I complained and was attempting to send photos of the issues. Ofcourse not, he has your money, why do the right thing and resolve the issue???! He has avoided me for 3 months resulting in my having no choice but to file a complaint with the BBB and my credit card company. A very poor way to do business. Save yourself the aggravation and DONT BUY FROM THIS VENDOR. Ha, I even tipped him an extra $200 when he delivered my pieces. So much for being kind to someone who has zero ethics. read more

This is the first vendor who straight out ripped me off. If they were in NY State, I would report them to the Attorney General. I have never been cheated by a vendor. Their site shows beautiful objects. After back and forth, and a guarantee of delivery, I ordered a desk in July. I got the run around on delivery for months. In November, I finally got a delivery date. I was ripped off on the price of delivery, then flim flammed, when the delivery was executed. The "desk" was covered, when brought into my apartment. I was asked to watch his van, because it was double parked; I live in the city. When I came in the room where the desk was, the storage top was opened, which was strange. The desk looked smaller than what was ordered, but he was in a rush, so he "wouldn't get a ticket." Like a moron, I signed the invoice, before checking the desk out, but being nice, I didn't want him to get a ticket. When I got to the room and put the opened storage top down and saw that it would not close normally, I knew I was cheated. I saw the paint was cheap white, not what was agreed to, which was supposed to be an antiqued white. When I measured the desk, I saw it was smaller than what was ordered. When I looked at the chair, it was not only a cheap piece of garbage, but the fabric I sent to replace theirs was stained. The desk was not vintage; it was a cheap piece of crap, that had cheap flowers glued to it and plastic knobs. It was a broken ugly piece of garbage, that I waited so many months for. I can't wait to find a replacement, so I can throw this out in the garbage pile where it belongs. Don't buy from this place. They are a rip off. read more

By far the worse customer service. The owners Valerie and her husband are so rude and unprofessional. They do not return calls and emails. They do not offer customer service, due to demand in their producst they have ignorance. The attitude that they know their products will sale and they do not need to give any type of service or appreciation of your business. I wouldn't recommend you spending your money here. Your business will not be appreciated. They do not give informal feedback to there products, which may cause you to spend double money from lack of knowledge. When you dare to ask questions, the husband barks down your throat and hangs up right in your in in the middle of your speaking. They are rude to their staff and have immigrants working for them, paying minimum wage as they are the money makers for their creative hand painted art. read more

We ordered a French Armorire in mid-September 2020. Paid in full with PayPal. Received no confirmation from the store but got confirmation from PayPal. Followed up by email and telephone on October11, 2020. The owner confirmed that they have the order and that the item would be shipped in 6 weeks. 6 weeks has come and gone and we followed up by phone many times however their phone is never answered and there is no way to leave a message. We have opened a dispute with PayPal and intend to cancel the order and seek a full refund as the item has not been delivered and the store is totally un-responsive. We understand that businesses are struggling during the pandemic but that doesn't account for the total lack of communication with their customers. Very disappointed. Fear that there may be fraud going on. read more

I ordered the Painted Cottage Shabby Chic French Bed Queen / King ... It took much longer than requested for it to arrive ... they failed to return many calls and emails so I was forced to file a complaint with paypal ... then I finally get the return message etc asking for me to remove the complaint .. it was beyond 14 weeks I paid and still bed so I refused .. 10 days later it arrived damaged I sent pics they said they would send touch paint ( which never arrived ) I showed pics of damage and paint is suppose to repair damage? This cost over 2k with shipping looks cheaply made and shoddy workmanship .. no returns allowed of course we already tried to sell on craigslist for $500 no takers it isn't worth that it looks that cheap etc . One of the worst customer service companies I ever dealt with ... avoid at all costs read more

Having many difficulties with this company. Have emailed and left messages and no response. They have such nice things, but I'm now cancelling an order for lack of attention and have declined the charges and have advise of same. Wish they were a better option. read more

Gave them a chair to refinish and the lost or sold it. Customer service is horrible. They don't return calls and offer a make good. Do not give any of your valuable furniture to redo. You won't get it back. read more

Run run run!! Was delivered wrong item among several ordered Will not return calls or make it right Very rude Worst company ever dealt with read more

Terrible customer service...they sent my picture to someone else and I got an old rusty bucket...took 6 weeks to get the right items to the right people....finally picture comes for $200 it is crappy and has black paint all over it. I have requested 4 times to return and get a refund and they haven't even responded. I am turning this over to the attorney general to investigate this business. Marisa read more

Funny that you're all writing about the cafe across the street (closed as we now know). This address is for the "antique" shop across the street and down the alley. Anyhow, I intend to ask y'all why anybody would buy garage sale/trash-picked furniture painted with crappy white housepaint at the premiums they ask? I get kitsch and shabby chic, but come on. Seems like they're moving some product and keeping some unskilled labor employed, so God bless. As long as you're not expecting real style, skill or quality it's a winner. read more

I've been following this business' FB page, website and Etsy shop for months and was THRILLED to finally visit the shop today! Nancy was an absolute pleasure to deal with, very pleasant, took her time with us explaining various finish options, I could be more satisfied! While prices may be a bit high, the finished products are beautiful! read more

BUYER BEWARE! I ordered a vanity in August 2018 that Valerie the owner said would take 4 to 6 months to ship from China. It never came at the end of 6 months so I requested a refund. I have been calling and emailing and they refuse to acknowledge me or give me my money back. I've filed a complaint with the BBB and they haven't even responded to that. So now I am taking them to court. DO NOT BUY FROM THEM! read more

Not impressed to say the least. My mistake as I should have asked my father-in-law to paint the furniture. $900 to paint to dressers. There are already spots pealing in a few weeks. I still have not fixed the gouges in my wall from when the furniture was picked up. Jim the owner has the personality of an under paid over worked disgruntled employee. Problem is ... he is an owner. Called with concerns and jim seemed uninterested. read more

I just LOVE this store, I have bought from them numerous pieces throughout the years and love each and every piece.. I get excited to find a new treasure every time I walk into the store. Thank you , Val and Jim! read more

I've tried to get a couple of pieces from this shop. The first order sat with no movement for months. I was told it was on back order (after I followed up a month after I placed it), then when I asked them to ship the second piece that was in stock they didn't reply. When I threatened to cancel the order the piece miraculously was in stock. Then weeks later it still didn't ship. I had to dispute the charge on my credit card. We later thought they would care more about their Etsy profile so we ordered the 'in stock' item there. It arrived the wrong color and literally crumbled when it came out of the box. It was also just a repainted piece of Walmart furniture. I've spent more time trying to get my money back from this shop then I'd care to admit. They do not know how to run a business and their products are junk. STAY AWAY FROM THEM! read more

Amazing furniture store - not cafe. I had given up on finding a vintage dresser for my new old house until I discovered the Painted Cottage. The staff is extremely friendly and helped me select a paint color. If you are looking for Shabby Chic, this is the place! read more

Horrible! Purchased a custom coffee table. The finish was horrible. They refused to do anything about it, didn't answer calls and emails promptly, were rude and I was forced to report them to the Better Business Bureau. read more

I purchased custom furniture for my art studio and it was beautiful!! Perfect!! Delivered right to my door. Excellent service, the owners are truly artists. read more

Bought a gorgeous armoire from here. They shipped it to me in Texas and along the way it was dropped and ruined. They failed to insure it - so UPS refunded me the max they could which was about half. Painted Cottage does not return calls or respond to emails, they assured me repeatedly when I caught them answering the phone, that they got a credit from UPS and would send it to me to cover my loss. I chased them from January to July and they have yet to refund the money they owe me - $745. I filed with the NJ BBB and now have to file with the NJ Attorney General to recoup my money due to their negligence and lack of concern for customer service. May have to sue. Sad! read more

Horrible business!! My experience with them was a nightmare: I ordered a nightstand from them off their website and after two weeks of not hearing anything from them (and multiple unanswered emails) I called them,and they didn't know anything about my order. Finally, they found it and told me it would be out within the week. It came and was the wrong nightstand!!! Also, it was cracked in two places. I called them the next day and was told the owner Jim would contact me that day or at the latest the next. Well, he never did. More emails and calls later, I was given his personal number and he never called me back from that one either! Three weeks later he finally emails me and tells me he'd look into it and then nothing... Another three weeks and after tons of phone calls that he never responded to, I told him he obviously did not care about his customers and I would be contacting my credit card company to have the charge reversed. He never did get back to me and I was able to get my money back through my credit card company. Let me tell you, after dealing with JIM, dealing with Capital One was truly a treat! Beware of this horrible Jim person. He really shouldn't be in business at all. read more

I purchased a King size bed on August 12, 2014 from Valarie and Jim. To my disbelief when the bed arrived it was covered in BLACK MOLD. I ordered the bed in a custom color in which it was never painted. The owners of the shop sent me the bed the way they purchased it. Lying telling me it would take at least two weeks to ship out since it was a custom order. They NEVER did anything custom to the bed. I was also lied to and told the bed was a one of a kind. Surprisingly they now have several of the same bed listed for sale on their site. I promptly returned the bed asking for a full refund. As of September 12, 2014 I still have not been refunded my full amount. I don't know what type of quality control the painted cottage has but there is no way this item should have been sent to a customer in its condition. I paid $2419 for a bed that wasn't worth Walmart selling. These people are huge liars and have very unethical business pratices. BUYERS BEWARE...I would hate to see anyone go thru the stress, trouble and aggregation I have. I plan on contacting the BBB as well as take them to small claims court if this issue isn't addressed immediately. read more