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    The Orange Shop

    3.0 (1 review)

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    18 years ago

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    CeX

    CeX

    3.2(13 reviews)
    8.0 miCity Centre
    £

    Review for CeX Arndale Manchester - A Wasted 24 Hours and a Damaged Device…read more I regret to say that my recent experience with CeX Arndale Manchester was not only deeply disappointing but also a telling symbol of why this company may not exist in the next 20 years. I handed in a pristine device, expecting a straightforward evaluation, only to have 24 hours of my time wasted, only to be told that my phone was "not sellable." More disturbingly, the device was returned to me with two fresh marks/scratches that were not there before. The damage was done, quite visibly, and the person who returned it to me a female staff member seemed unaware or indifferent to the fact that the device had clearly been mishandled during their assessment process. This kind of carelessness is not just unacceptableit i s corrosive to any customer-facing business. The irony here is tragic: the very company that prides itself on being a marketplace for used electronics seems to be accelerating its own obsolescence by treating both customers and their devices with such disregard. If this is how CeX treats the people it relies on to sustain its inventory, it's no wonder many consumers are moving toward decentralized tech trade-ins and platforms that operate with transparency, speed, and respect. In an age of intelligent automation, blockchain-based transactions, and next-gen peer-to-peer resale models, CeX's archaic and inconsistent service model epitomized by the careless behaviour I witnessed today is writing its own demise. It's no longer just about product margins; it's about trust, precision, and a future-ready approach. On all of these, CeX failed. This experience has left me unhappy and disillusioned, and unless there's a radical shift in professionalism and process, this may well be my last dealing with CeX.

    I'm not the biggest fan of CeX, however, this store is okay, it is quite a large store, located…read moreinside the Manchester Arndale, close to TKMaxx and the new Halle Place Dining Quarter. CeX is a second-hand goods chain, of course, that means the products you are buying are used, I do find most of their prices to be a little expensive, especially on newer releases, CeX defends this by saying "They are trying to combine getting the best possible trade-in price and the best possible sales price", but I just think the trade-in price is often too low, and the sale price is often too high, on some newer releases in games/phones, the price can often be the same OR more expensive to buy the game from here, compared to a new version from a different retailer within the shopping entre or Amazon. Although the queuing system could be dealt with better and seems to be a little messy at times, the staff seem friendly enough. They do have some cheap hidden gems here of older games and DVD's which is pretty handy, which is probably the only reason I use this store for now. 3*

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    The Orange Shop - mobilephones - Updated May 2026

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