Absolutely shocked and disgusted after buying takeaway from On Bong as our regular Chinese was closed. Ordered from the 'vegetarian' menu the vegetables with cashew nut, only to find a piece of beef in it. Called to complain and I was shouted at by the lady on the till who we'd ordered with, who told me I was lying and that she didn't care. As she didn't believe me and was being so unbelievably rude, we drove back to the takeaway with the dish and the piece of beef, only to be shouted at again. We asked to speak to the chef instead and she told us that if we went to the pub after complaining he would "chop our fingers off". Eventually, after being berated for initially reporting it as pork instead of beef (irrelevant, as neither meat is vegetarian!) and for being difficult customers, she reluctantly refunded the £4.90. (No chance of a full refund for the £20 we spent!). Absolutely appalled - this take away has no understanding of 'vegetarianism' or 'cross contamination' and by their own admission do not care. Easily the worst customer service me and my partner have ever encountered. Please do not eat here.
(Multiple other reviews also warn of the aggressive/'mad' lady!) read more
