The Old Custom House is a large, attractive pub & restaurant in Padstow Harbour, part of a chain…read moreand affiliated (as so many in the area) with St. Austell Brewery. The historic building is in perfect shape, and the décor inviting and family-friendly. There are two areas, one close to the bar and a room mostly for dining at the back. Sadly, it offered no dedicated seating in front of the building, which is a shame considering the splendid view. The menu is straightforward and streamlined; during my week in Cornwall I've encountered the very same menu at least five times, at pubs in Padstow, St. Ives and Falmouth. On the upside, you know what you'll get. My pick at The Old Custom House was their rump steak with chips, onion rings, a flat mushroom, and tomato. You can add a prawn skewer for UKP 4, which I did and later regretted, it's not worth the "upgrade". The steak itself arrived medium rare as ordered: average quality meat but decently prepared. Okay for the price. The range of real ales and lagers was good, of course there's a focus on St. Austell ales. I tried different beers and they were all fresh and well-kept. The bar staff were reasonably friendly, but seemed in quite a hurry - not surprising considering the fact that Padstow is a touristy place and that the pub was nearly packed during (late) lunchtime. Queues at the bar (there is a separate till for ordering food) can get longer, and longer. The dish itself arrived within reasonable time. As expected, beer prices are rather elevated at such a place, so expect more than UKP 4 for a pint. All in all it's one of the best options though along the Padstow "harbour front".

24 of us booked this restaurant for my Grandparents 60th wedding anniversary dinner and we were not…read moreonly pleased with our decision, but it made the night that much more perfect. The minute that we all arrived numerous staff were on hand to take our coats and ensure that the table area was to our liking, from there our waiter somehow managed to be exceptional and not get a single thing wrong the whole night. Drinks were prompt, food was outstanding and we never had dirty plates or empty cups for long. The seafood pot in the creamy mustard sauce (name fails me now..) was AMAZING, definitely the best meal I have ever had. To top that off there was a Thai mussels starter that was out of this world. A few gentleman at the table had steaks and they were cooked to perfection which is sometimes hit or miss at seafood restaurants. Needless to say, this was perfect for our very special occasion and despite being a bit loud, the staff was very gracious and the surrounding parties were also kind and understanding, one of which sent us over drinks. Such a great experience and I recommend to anyone in Padstow looking for a high class dining experience. Our waiter was from Canada of all places and was OUTSTANDING, so if you get him, you are in very good hands.

Visited during winter hence not too crowded which made it wonderful…read more Relaxed and comfortable with good food.

We rented one of the self catering 'villas', but could of course use the Cow Shed spa, pools (one…read moreindoor, one out), and the restaurant. Lovely location overlooking the Camel estuary and the sea. Well maintained gardens. Two good restaurants, the main one in the hotel, and a poolside cafe. Service was good. Rock is nearby, and there is the foot ferry over to Padstow. Hotel is close to the coast path, for walks to the surf beach at Polzeath, or to the huge sands of Daymer bay in the other direction. Recommended.

My first visit to a two Michelin starred restaurant! Lovely taster menu. Favourites were the John…read moreDory and the Pollack. Desserts were really great too. Nice friendly and relaxed atmosphere. Nathan Outlaw's food is well worth the price.

Lovely hotel good service very friendly, clean & tidy. Food is excellent. Great location.read more

We stayed there two nights. Very nice room. We did not stay in the main building, it was full. We…read morestayed in the building across the parking lot. very nice large room. be careful of the large open shower, why they would put polished tiles in a shower i do not know, its a skating rink. other then that we liked the room. Food was good. i'm a spoiled American. i got tired of eating the same food all over the U.K.

The manor is surrounded by exquisitely beautiful landscape. Our top floor bedroom overlooked the…read moreocean. We had a lovely stay and a delicious dinner in their restaurant.

We didn't stay at the Cross House Hotel but only went for lunch during a day trip to Padstow. As we…read morehad the dog with us, we sat outside in the garden which was shabby and tired. Not much choice on the menu but as we all love Tapas we chose that to share. I would have described it as Antipasto rather than Tapas and what a mistake, it was quite simply disgusting. We should have complained but didn't (not sure why). Virtually everything was out of a jar, and poor quality at that. We asked for some bread thinking that we'd get chunks of lovely, freshly baked bread for dipping but instead were provided with half a loaf of pre-sliced brown bread! The artichoke hearts were tasteless, and made worse when we found a hair in the dish, and the stuffed cherry peppers will haunt us for ever they were so bad.

First time in Padstow and we made the right choice in staying at this hotel/Pub, food, breakfast…read moreis first class, the service from the entire team is second to none and one you would expect from a 5 Star hotel...will be booking again for next year.

We always visit the Golden Lion when we're in Padstow as I believe it is the best pub with a good…read moreselection of ales and largers.