Upon walking into the venue we were greeted by a chap who seemed less than interested in his job. After quizzing him about what beers/ciders were on draught we were served. Awaiting friends we browsed the menu and looked to see what promotions were available. On a Wednesday, it is Beer and a Burger night, so we all decided on the same kind of things. Upon ordering, we were overcharged by £4.00 and we asked if we could have our receipt to check which appeared to be too much to ask. While querying the promotion that was on offer, we were greeted by another member of staff who was very rude and abrupt towards myself and my friends. We were jovial about the matter to make light of the situation as sometimes till errors happen, however the rude and abrupt nature of both members of staff was something to behold. We asked for a refund at this point as I was not happy being in the venue with two staff members being so rude to us. When my friend ask to speak to a manager it appeared the male member of staff was the duty manager and again seemed less than interested in what was happening. My partner was also shocked when the female member of staff continued to be so rude towards myself as we were beginning to leave the premises. In another jovial comment to my friends (working in the retail industry) about mystery shoppers, I was thrown a comment about my attitude, to grow up and also have no right to complain. Safe to say this venue will be on my avoid list. read more