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The New Inn

3.0 (1 review)
PriceyHotels

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12 years ago

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Royal Kings Arms

Royal Kings Arms

(4 reviews)

££

I recently stayed here with my wife to attend my brothers 50th birthday party in the hotel and I am…read morenot quite sure where to begin. At first all was ok with the exception that the so called double bed was about 2/3rds normal size which was strange. But then the fun and games started when the staff at the party did not appear to know how to make a drink or pour a pint. They ran out of glassware and stock and seemed all at sea behind the bar. At 11-00pm they suddenly closed the bar 2 hours ahead of schedule saying there was an IT glitch and they could not use the till which was a blatant lie. My brother had paid £1000 for the hire of the room and the bar extension until 1-00am. the hotel rooms were mostly booked out by guests attending the party as well. When challenged about the so called IT glitch they became defensive and surly and were threatening and abusive asking guests to leave the party room. One of the staff even asked me my name and when I enquired why he needed it and he heard a friend use my 1st name he said its ok I will just check the hotel register for your details which I took to be a threat that something more sinister was going to happen. Due to the complete breakdown of service all the guests were left with nowhere to go but to their rooms like naughty children. The stunning ignorance and complete lack of training, knowledge or even basic courtesy was beyond anything I have ever experienced in a hotel before and it made Fawlty Towers look like Claridge's. I contacted the General Manager Fred via email and initially he was apologetic and he agreed that the staff had lied about the reason for closing the bar and should not have done so but when I wouldn't accept his offer of a 2 night stay in the hotel and had the temerity to suggest that he might consider a partial or full refund for our disastrous stay he stopped communicating with me which suggests the staff behaviour is led from the top down. At breakfast the next morning the assistant manageress who we had spoken with the night before was ignorant and had a terrible sour face on her so much so that we could not trust her not to interfere with our breakfast and we just had coffee from the machine. I cannot recommend this hotel LOWLY enough and all I can say is if you do stay here then on your own head be it. It gets 1 star because that is the lowest I can award.

Easy to find on walk up from train station. Friendly staff at front desk. Hotel is clearly old and…read more'not recently refurbished', but everything works, even the creaky elevator! Nice room. Bathroom very nice and sort of (Brit-standard 'modern') modern. Breakfast room quite fancy. Continental or cooked breakfast - I had the cereals, toast, juice'n coffee type: v.g. as expected. Staff lurks in kitchen, shoots out now and then to check on customers. Added later: been thinking about the rug salesman who'd rented the room next to the reception, downstairs. Seems to me I saw his trestle sign outside on the sloping street a few years ago. Spoke to him, as people walked past the wine bar opposite. Man must be a traveling salesman, does the tour of the country, a few days here, a few there. With his rugs. Needs some logistics for those, mind you. Spoke to him as I waited for wife+daughter to walk down from station. They stayed with Grannie in Carnforth, down the line, in her small home, and rode train up each morning, fresh and pink-faced from the bracing, moist, Lancashire air. He was friendly, knew how to speak to strangers. Easy fellow. A few customers'd walk in, look at the Persian rugs, and leave. Almost as if the rugs were a cover for something else? I paged the newspaper, waiting. 'So, from Denmark, are you?' he'd pleasantly continue when the people'd left. Waterstones next door. Upstairs balcony display area not bad, chair to snooze in, wait for family. Thumb books. Hotel has fancy bar/parlor upstairs. Dark, not bad for someone with iPad or laptop in need for some screen-time. Plugs, but bring that adaptor! Oh, the plugs . Hrm. When I plugged in the iPad adapter interesting sparking-type sounds cane from the socket. Should it do that?

Cedar Manor Hotel - Dining area

Cedar Manor Hotel

(3 reviews)

Cedar Manor Hotel is the cutest stay in the Ambleside area. 10/10 recommend, and we really hope to…read morereturn for a longer stay next time! It's a great location, just up the road from Ambleside. The Inn is quaint, charming, and comfortable and the staff are kind, welcoming and accommodating! We arrived and were immediately happy with the safe and private parking accommodations. We actually arrived very late that evening, and called ahead, they waited up for us and were so kind upon arrival. The Hotel is SO charming, cute and cozy. The aesthetic is charming English cottage, while also being updated and feeling clean. The hotel rooms themselves are more modern (though unique) to give you all of the comforts of home - my fave being the towel warmer. Our room was wonderfully clean (and I'm a stickler on cleanliness!) and the bed was so comfortable, especially after a long drive. It was such a comfortable and clean place to lay our heads for the evening. The hotel has a restaurant that I would also recommend. Breakfast was incredible - one of the first hotel breakfasts where I haven't had to douse in pepper haha. Well seasoned and well cooked, high quality ingredients. Jonathan is a wonderful chef. My husband said the hollandaise was one of the best he's ever had. I'd recommend stopping by for sure, and don't miss breakfast! The hotel is also very unique in that they have local goods/art around the hotel, both as decor and for sale. Such a sweet touch. We bought one of Caroline's paintings - she's multi talented! Overall, I would stay here again. 10/10!!

This place was simply amazing. They didn't have a room for us to extend our stay so have us a…read morediscount on an upgrade to a stunning suite. Dinner was so fantastic. And the best breakfast from a bed and breakfast in quite a while. Big ups.

Preston Marriott Hotel - Extended hallway and desk area with lovely windows and lighting

Preston Marriott Hotel

(2 reviews)

££

We really enjoyed our time in Preston, and the hotel and spa here certainly made our quick trip…read moreeven better. The hotel was very clean, stately, and the grounds were lovely. The bed was very comfortable and we really appreciated the high ceilings, beautiful grounds, and enjoyed our walks around the estate. If you're working like we were, note that the internet is indeed fast enough for a developer who runs team meetings to lead all their meetings! I had a spa session with massage and facial and it was excellent! I swam every day and used the sauna facilities. The locker room and pool area was kept very clean and dry. The lady attendant was fastidious in keeping the changing room dry and clean. There was a bit of an incident where one of my favorite vintage pieces I sent off to laundry was not returned to us when they dropped off our clean clothes. I had actually been at the entrance to the hotel when the cleaner dropped it off and I verbally acknowledged to her that I could see my laundry because of my vintage piece and she stated they'd be delivered to my room shortly. Front staff sent back an empty hanger amongst our other clean clothes and had lost it. We found it on the floor amongst boxes behind the reception desk. They returned my item, and apologized personally. Not a big deal and glad it was resolved.

Nice venue, adequate, yet a little distant staff. On the first night a gentleman, who as I learned…read morebook a romantic package for him and his wife Kelly, decided to beat her up. Lot of swearing, screaming, hitting and shouting in the room next to us. Police intervention, mr roach was arrested and poor kelly brought to hospital by ambulance. In other words, our first night was not very restful! Sure that the hotel can't do anything about this, however some pro active compensation would have been in order. The downside of this hotel is the aggressive pricing for wedding packages, meaning that there are many wedding parties going on. I counted six in two days, which brings a lot of drunkards to the hotel, which does not help if you're seeking a quite place to relax. Will I ever get back to this hotel, no.

The New Inn - hotels - Updated May 2026

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