Edit after learning more info from my insurance company:
I have been going to this clinic for almost an entire year, we've spent tens of thousands of dollars on here to treat me because no other treatments have worked in my 24 years of my life, and they kicked me out the door when my parents were struggling with an upcoming divorce. My mother was forced to pull a massive sum out of my grandfather's retirement account, which we were trying to save for him to go to assisted living for his severe dementia before they would let me come back for treatment. The clinic's insurance rep said that everything was settled and she wouldn't allow them to cut off my treatments since my parents' divorce was about to go through and the marital debt would be split 50/50. I had signed a financial disclosure so she could talk to my father about a payment plan. Then two weeks later, the clinic went back on their word and wanted complete upfront payment. My mother has been screwed over in the divorce. Dr. Best was the person who decided that even after a MASSIVE portion of the debt was paid (I'm talking $7,000+), that he wanted the rest of the money now. He would not take that mass payment as good faith that we'd continue to pay as we always did. Money, in the end, is more important to him than a suicidal patient's wellbeing.
They told me that my father cut off their access to talking to my insurance company. This is a lie. I am over 18, and thus, as explained by an insurance agent, my dad can't revoke a provider's access to my health insurance. I believe the person who told me this at my last appointment at the clinic was lied to by someone higher up (either Dr. Best or David).
Perhaps someone should ask Dr. Best if he needs yet another luxury car (he has more than one) since the man is so money hungry. He also is quick to lose his temper and is extremely unempathetic; look at previous reviews. I am not the first person to say this. I distinctly remember him rolling his eyes at me post-treatment because they were running way past schedule, so I didn't have time to do my TPI.
This clinic will bleed you dry and toss you out like cattle when they have drained everything they can from you with no care for the repercussions. The damage is irreparable. I don't want to ask for help anymore. Not from my family, not medical professionals, not anyone. Thank you, Neuroscience Center, for wasting essentially an entire year of my life and destroying the last few fibers of trust I had for medical professionals. This is the nail in the coffin.
Special shoutout to David, the business manager, who neglected to set up a payment plan for months which led to the debt in the first place. He also refused to come to the phone when I was crying and trying to understand why the treatments had been cut off due to financial issues (which were supposed to have been resolved as explained in the first paragraph). Instead, he let an employee lower on the tier cover for him. Does that sound like a manager to you? The man should be fired. He also told me that my father (who is abusive, by the way) should still be in contact with me because "At the end of the day, he is still your dad". Yes, he said that. Verbatim.
Please, for your own sanity, take your business somewhere else. There are plenty of Ketamine clinics in the Chicagoland area that are much cheaper. With Best's TMS/Ketamine patent, the out of pocket cost is $850 PER TREATMENT. My family is still trying to get reimbursed for the $300 patent cost that the insurance company owes us. Whether this is due to the clinic not talking to my insurance or the insurance company being delayed in their reimbursement, that I cannot say.
What I can say is that I regret going to this facility. I do want to thank the amazing nurses, the physician's assistant, the receptionists, the insurance lady, and the ketamine-assisted psychotherapist for doing everything they possibly could in their power. Unfortunately, the two men at the top are the problem.
I went here from Oct 2020 to Aug 2021. I know the BS happening behind the scenes. Run. read more
