I'm writing this review while honestly debating whether this place even deserves one star…read more(unfortunately, zero stars isn't an option). My daughter attended this daycare for only one month, but that single month was emotionally exhausting and heartbreaking not only for her, but for us as parents as well.
During our initial tour, we were very open, honest, and friendly. We explained clearly that our daughter had never been in daycare before and had only ever been cared for by me and my husband. As first-time parents, we were very firm about our expectations when it came to her safety, well-being, and happiness. We trusted that our concerns were reasonable and that our daughter would be cared for with patience and compassion.
At first, things seemed okay. But as time went on, it became painfully clear that our daughter was being neglected. I understand that there are many babies in the classroom, but if caring for 8-10 infants is too much for the staff, then more teachers should be added. I constantly had to call to ask them to put my daughter in her crib because she was being left sleeping in the activity center. That should never have been something a parent has to remind caregivers to do.
My daughter was hurt multiple times by other babies, and most of the time the teachers simply sat there and watched it happen even when it was occurring right in front of us during pickup. I completely understand that babies don't have bad intentions, but what I don't understand is why a mother has to call and beg staff to intervene while her child is being grabbed, pushed, or pulled until she ends up hitting her head on the floor. Why should any parent feel the need to constantly watch the cameras just to make sure their child is SAFE?
Every time I called to express concern, I could hear the frustration in their voices. You could also see it on their faces especially from the front desk staff and caregivers when they were told I was calling again. One of the most disappointing parts is that the same person who gave us such a reassuring tour was visibly frustrated with us later on. Even knowing they were being watched on camera (muted or not), their facial expressions and body language said everything.
We were paying for our baby to be cared for, not simply watched while she got hurt. Babies being babies should never be used as an excuse to not step in. My concerns and requests were completely normal for a mother who loves and wants to protect her child. Our daughter deserves the same level of care, attention, and protection as any other baby in that room.
What hurt the most is that no teacher here truly seemed to care for our daughter. They were rough with her. When she cried, they would shove a pacifier into her mouth instead of comforting her. They acted caring and attentive during drop-off and pickup, but watching the live cameras told a very different story. Seeing our baby treated this way was heartbreaking and traumatizing, especially for first-time parents who already struggle with the guilt of leaving their child in someone else's care.
Every day after work, I drove like a maniac just to get to her as fast as I could because I felt like I needed to save her. I was always polite, respectful, and understanding. Yes, I called often. Yes, I asked questions. But that's because we love our daughter. I know I'm not the only parent who feels this way. I even made sure to send small gifts here and there as thank-yous whenever I could. Despite all of that, we were let down by everyone at this location.
We truly hoped this daycare would work out for our family, but it didn't. Bringing our daughter here caused nothing but stress, fear, and emotional trauma for all of us. Her safety, happiness, and well-being are not negotiable. Taking her out of this daycare was the best decision we could have made as parents.
Our daughter is now at a new daycare, and on her very first day she didn't cry once. Every photo showed her smiling, happy, and comfortable. The teachers treat her with genuine care and patience not just doing the bare minimum. The difference is night and day, and that alone speaks volumes.
I'm sharing this not out of anger, but out of honesty. I truly hope this review encourages this location to reflect, improve staffing, and treat every baby with the care, love, and protection they deserve because these are defenseless children who rely entirely on the adults around them.
