This morning I called to book a BIAB nail application and a pedicure, just like the photo I sent …read more They said, "Sure, we can do that."
The lady spent about an hour on my nails, but she didn't clean my cuticles properly. I asked her to make them look clean, but she barely touched them. She applied two layers of clear base and then two layers of a nude milky shade -- which looked nothing like what I had asked for. The result: bulky gel around the cuticles, uneven application, and one nail that wasn't even shaped round. When I pointed out that one nail looked off, she said, "Your finger isn't even." Her command of English was poor, which made it hard to explain what I wanted. I skipped pedicure cause I expected it will be a disaster.
Since I had to rush to another appointment, I left but later called back to complain. I explained that I was unhappy with the result and that this wasn't BIAB. The man I spoke to told me to come back so they could redo it.
When I returned, I explained again that the nails were bulky, uneven, and nothing like what I had asked for. They didn't seem to understand me, and he said, "She did a good job. I can remove it if you like, but we don't do BIAB color." I was shocked -- why didn't they tell me that in the morning before taking the booking?
In the end, he removed the top layer, told me to wash my hands, gave me back my money, and left me with cracked, unfinished layers still on my nails. They weren't cleaned, smooth, or wearable.
Overall: a complete waste of time, unprofessional, misleading, and the worst nail experience I've ever had.