Paul is ABSOLUTELY wonderful and knowledgeable. I was at a loss with our tax situation and he was…read morequite thorough and explained everything in detail. I found Paul to be helpful, kind and patient with our situation. We will be using PIM Tax Service for years to come and highly recommend Paul.

I have been waiting for months to write this review. I held off until I got my tax return in the…read moreslight chance I needed them to get involved with the IRS. But this morning, after almost 7 months, I finally got my return. I will say that when I contacted Paul directly, he was apologetic about my service and refunded their fee. That is why they get one star. But aside from that this has been the most maddening tax season in almost 20 years of filing taxes. I contacted PIM in early Feb because I am military, wife is self employed, and she also has a W-2 from another state for teaching. Just a bit too complicated for us to do ourselves. I read reviews and PIM seemed to be a great choice. Well after finally getting through (left a couple messages before getting a call back), they scheduled me for an appt 4 weeks later. I was annoyed it was going to take that long, but figured it would be done correctly so its fine. What they dont tell you is that is just a consult appointment. You spend a hour with your tax preparer and then "They add you to the bottom of the pile". So we are already this much into it, and just had to keep going since everywhere else was already swamped. Our preparer, Tara, was respectful, but seemed ill-informed. We had a nanny over the summer and we paid a services to file all our tax paperwork for us. So she just had to add it to the childcare expense. She said she wasn't familiar with how that works and she had to ask someone about it. She also seemed to be confused with some easy stuff like how to file out of state W-2 with residency in another state. We should have cut our losses, but we didn't. We were already too far into it. Now started the first wait. Tara said it would be about 3 weeks. Nope. Almost 6 weeks later and no less than 10 ignored phone calls and multiple ignored emails we got our paperwork for review. Me, not a tax pro, took one look at it and noticed it was WAY off. Like, just simple childcare credit stuff was completely ignored. It was more than $5k less than expected. So I contacted Tara MULTIPLE times before getting a response and shared with her my concerns, and she said "Oh, I guess I can file your nanny expenses in your childcare". You guess? You guess?? I am paying a PROFESSIONAL to do our taxes and she has NO idea what the heck she is doing? And to make matters worse, in the response she said "I also noticed your state return didn't compute right, I have to spend some time figuring that out". So lets recap - not only did she MASSIVELY undercut our return, but she MASSIVELY over claimed our state return. And if I hadn't already been expecting a general number, I would have just said it looks fine and had her file it. Two weeks later, its filed. If all that wasn't enough, I had no idea that who is listed first on the return could impact filing, but guess what, it does. For the first time in our marriage, my wife was listed first for some strange reason. I didn't even notice when I reviewed it, but yup, she was. So because that is a change in how our taxes have been filed for the last 15 years, the IRS froze our return and required identity verification. Which, if you aren't aware, is a complete NIGHTMARE that ended up taking us almost 15 weeks, multiple hours on the phone with the IRS, and multiple hours verifying line by line our previous years returns. And its so nice when the IRS tells you "just make sure you are consistent with primary tax payer in the future to avoid identity verification". Noted. So NO. I do NOT recommend PIM. I may not have a recommendation for a Va Beach service, but I will always have recommendation on who to avoid. PIM. Avoid PIM.

I had to close my business unexpectedly due to illness in 2025. Frank was professional, experienced…read moreand knew exactly what needed to be done. He made the entire process simple for me. Highly recommend.

Usually we do our taxes online but decided to do it here since we just bought a house. The place…read moreaccepts walk ins and are very helpful in getting you in. There was only one worker available when we went...however one person came in. Unfortunately I forgot her name but she was very nice. The computer was running slow that day, but that is not in their control. She was able to get all our information and ensure that we got the best return possible. The process lasted about 20 minutes and we were out the door, the fee was $119 up front or it would be taken out of the return. (You have the option.) We chose time pay up front and got a military discount also. We were under the impression that we would get a larger return due to getting a house, but we were told why we didn't. Which made complete sense. They are very professional and service is on time!

Ms. Denise was extremely helpful, forthcoming, accommodating, and professional from the initial…read moreYelp request for tax filing assistance to sitting down and knocking out my taxes. I'm also appreciative of her understanding and flexibility working with my crazy and unpredictable schedule. She was upfront about her rates and they were quite reasonable! Thank you so much, Ms. Denise! Definitely got a lifetime customer now!

Excellent customer service. So pleasant to work with. Ive used her tax service for years. Thanks…read moreagain.

Closed with working website…read more We used Jeff last year (2016 taxes) and he did a good job so we scheduled again for this season. However, when we showed up for our scheduled appt (after setting up through the website AND receiving confirmations and reminders the day of), we found the business closed and phone not working. What a waste of time...and we traveled quite a distance with a small infant. Now we have to scramble to get an appointment somewhere else. Shut down your website. Not a classy way to treat people.

It is hard to find a tax guy who not only can communicate tax stuff but can make you feel that you…read morewere taken care of. That is Pembroke Tax. He is passionate and cares for the his clients. He explained what I need to improve my tax position next year and why my refund was not as large as I thought it needed to be. He is a person and a company that I will referred too.

There is a time in one's life when you need something to just go "right". This was my first…read moreexperience using any personal service. I always use Yelp to search for food, but this time I was desperate. I was up at 3am working to get assistance, and I built up the courage to signal the flag and surrender. What could it possibly hurt. I submitted my request and waited. I actually was contacted that very same day. Keep in mind, I was well awake before the birds. Mike was very professional and prompt in responding. After talking with him on the phone, he provided the best resolution. He really listened to me and provided all options and other solutions. I immediately felt comfortable sharing and trusting his judgment. I would recommend his services to anyone looking for assistance. He offered the best price, and he worked diligently throughout the process. My process was completely virtual and secure. If you need help, do not hesitate to request his service. This has been the absolute best experience.

From the owner: Shelby Accounting Services is a full-service accounting and tax advisory firm…read more Our passion is providing all small business owners with the financial information they need to grow their businesses, realize maximum profitability, and remain in compliance while minimizing tax liability. If you're a business owner wanting to outsource your accounting and free up your time to focus on your business, we are the partner you need. What could you do to grow your business by having time back by allowing us to handle your books? What additional sales and profits can you generate? Our tax advisory services leverage the tax code to benefit our clients to the fullest extent and reduce your business and personal tax liabilities. While we are based in Virginia Beach, VA, we work with small businesses across the United States by leveraging the latest in cloud technology. We work with businesses in virtually every major industry, and we enjoy being a trusted partner that allows owners to rest assured that their books are accurate and their taxes are minimized. Shelby Accounting Services: Your partner to build a better tomorrow. Shelby Accounting Services

Our first appointment with Maureen at reliable tax inc was last year when she filed our taxes for…read morethe first time. When she filed our taxes, she incorrectly misspelled my first name as "Phillip" and not "Philip" which created an issue with tax returns. At our tax appointment this year, we asked Maureen to correct the misspelling in my name and she replied, "it doesn't matter, they only look at the first 3 or 4 letters", and made NO changes. About 3 weeks later, we got notification from the State that our banking financial institute was denying our state refund deposit because of my name misspelling AND Maureen had left out a number of our bank account. Needless to say, we have been on the phone for hours/days with Federal, State and our bank trying to correct this because when we called Maureen to ask for help fixing this, her response was "it was already filed". That is 4 strikes in only 2 tax preps. IMO, multiple mistakes were made by Maureen with no help to fix them. We do not recommend this service to anyone.

I have used Maureen in previous years. I skipped a few years as it was a simple return. I lost my…read morefather in 2023 and had some inheritance income. I wanted to be safe and have a professional prepare my taxes. My sister ( who lives in another state), had her taxes done - same inheritance income, was NOT taxed on one of our inheritances. Thank God my sister and I compared notes. Maureen made a huge error that would have cost me about $10k. I've contacted her, her office, her Facebook page with only one response from her. I provided proof that she made a mistake and simply wanted her to fix and amend my return. I have gotten zero response. No returned calls, no returned emails ect. As stated on her Facebook page, fair pricing - far less than what the big chains charge. Well- I guess you get what you pay for. I am so shocked and appalled that I've gotten no response in 2 weeks. She cashed my check that I paid for the same day she did my return. She been paid and I was almost out $10k. Now I have another accountant amending my return. Which is more money and a ton more of my time. Stay away! Your money will be taken and you'll never hear back until next year when she's ready to collect your next check. I have contacted the IRS- and my attorney. I do not wish this undue stress on anyone! The only thing I can think is that something shady is being done. Sad!

I LOVE THEM! they do book-keeping for my business for about half year now! reasonable price and…read moreanswer every questions ANYTIME! All the crews are very nice and work fast!

From the owner: With over 23 years of experience, On Call Accountants, we believe we are measured by the success of…read moreour clients. Mission Statement: At On Call Accountants, we believe we are measured by the success of our clients. Through our deeply rooted values of Quality Business Management and Exceptional Customer Service, we provide Accounting, Financial Reporting and Business Consulting services with performances unparalleled in the industry. As a leader in Outsourced Business Solutions, we are dedicated to affording the small and mid-size business owner a greater opportunity to succeed. People: Our team members are the keys to our success. Each team member represents On Call Accountants and him or herself in a professional manner, while treating others with dignity and respect. Products: On Call Accountants' products are the direct results of the top-quality work provided by our world-class and professional team members. Constant Improvement: We strive for excellence and that is only realized through embracing the concept of continuous improvement. Client Focused: We would not exist without our clients. Our products are client-driven and customized to meet the client's individual needs. Quality: As the old adage goes, "If you can't do it right, don't do it at all." Teamwork: We are an extension of our clients' team and work professionally along side them. On Call Accountants, enabling our clients success..

Great job again for year two of filing my taxes. This year, like most I extend until October…read more Sharon was my tax preparer for the second consecutive year and did wonderful. Barbra up front is always so sweet and helpful with getting signatures and fees. If you're looking for a fantastic CPA in Hampton Roads this is the place.

I thought about using Mr. Daniel's services especially since we have the same last name but when…read morecalling his office his secretary definitely did not give me the warm and fuzzy. People don't understand that first impression are lasting! His practice and skills could be top notch but his people he has representing him need some customer service skills. It's a hard "No" for me‍ I'm going to give him 3 stars since I'm not trying to be malicious just want to alert him of the potential issue he needs to address.

Run. For the love of your sanity and all things holy. Every…read more single. unprofessional thing .... you can think of was accomplished by them. Late fees from the government, never responding to emails, not returning phone calls, excuses for mistakes from past employees, etc. etc. etc. Just don't. I promise you banging your head up against the wall will garner stronger results.

Great accounting firm. Very quick response and communication throughout my tax filing process…read more Started using them last year and will continue to use them moving forward for taxes and anything else I may need in the future.

My husband and I started our first business and Tim has been instrumental in guiding us through the…read moreprocess from the start! Not only is Tim well versed in tax laws and ethical accounting practices but his experience and genuine care for his clients is unmatched. You can hire anyone to do your taxes, bookkeeping, payroll, and HR support... but you will not find an accountant you will take the time to get to know your business, review your current needs, openly discuss potential solutions (with cons and pros), explain how things work, and teach you how to implement the process. Five stars is simply not a fair and accurate measure for Burgess and Associates because they go above and beyond. We were very lucky to find Tim when we did and we enjoy the collaborative business relationship we've established with Tim and his team.

I found Burgess & Associates several years ago when our small business needed an accountant who was…read morefamiliar with online bookkeeping and payroll services like Xero and Gusto. I've been extremely happy with his professionalism and expertise. He is a pleasure to work with: he takes time to explain how things work (and why); he finds great solutions to any problems that arise, and he responds quickly to any questions.